Manager Training
Resume:
ADEBISI OSHODI. ACIPM, MBA
DETAILS
A**, FLCH, Shagari Estate,
Alimosho, Iyana-Ipaja, Lagos
adldn3@r.postjobfree.com
PROFILE
An individual of multidimensional abilities, professionally specialized in Training, Customer Service, Human Resources, Career Coaching and Public Speaking. Innovative, Ambitious, Highly Disciplined and Versatile in the work context.
DATE OF BIRTH
29th July 1990
SKILLS
Employee Recruitment & Retention
Learning & Development Project
Management Process Improvement
Emotional Intelligence Knowledge
of MS Office Innovative Thinking
Leadership
Negotiation
Performance Management
HOBBIES
Reading, Writing, Motivating People
and Music
EMPLOYMENT HISTORY
Team Lead Learning and Development at Access Bank Contact Center Nov 2015 till present
• Prepare and analyze internal and external quality reports for management staff review.
• Research & Development (gathering fact about a product that has a knowledge gap).
• Develop individualized and group training programs that address specific business need.
• Assess employees’ skills, performance and productivity to identify areas of improvement
(Training Need Identification).
• Prepare Standard Operating Procedures and framework (SOP’s) for training and Quality Assurance Team.
• Review the Service Level Agreement (SLA’s) we advise customers to avoid back and forth on issues.
• Train newly employed staff on products, application and processes of the Contact Center to become effective and efficient on the job.
• Create a curriculum (training plan) to facilitate strategic training based on the organizations goals.
• Working with both internal employees and training vendors to develop and deliver training at a reduced cost.
• Keep abreast of training trends, developments and best practices.
• Prepare Access Bank Contact Center training plan for every year.
• Assist agents in any difficulty while attending to customers through any channel of communication (Calls, Chat and Mails. etc.)
• Prepare training materials for facilitators, knowledge-based Test, Training and Evaluation Report for the Contact Center.
• Send mail on products and general information that can assist agent perform better on the job.
• Partake in the recruitment and interview session at the Contact Center. Administrative / Human Resource Personnel at Imaging Champions Ltd. July 2013 — Nov 2015
• Support the development and implementation of HR initiatives and systems
• Provide counseling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Create and implement effective onboarding plans
• Develop training and development programs
• Assist in performance management processes
• Support the management of disciplinary and grievance issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Review employment and working conditions to ensure legal compliance Administrative/Human Resource Officer at Akure North LGA, Ondo State. July 2012 — June 2013
• Assisted the head personnel manager in rating performance of junior employees based on their Key Performance Indicator.
• Trained junior employees on work ethics and the use of Microsoft Office.
• Report any kind of conflict at the workplace to the personnel manager
• Assisted in manpower planning and staff audit.
EDUCATION
MBA (International Business Management), Lagos State University December 2019
B.Sc (Industrial Relations & Personnel Management), Lagos State University 2011
PROFESSIONAL CERTIFICATIONS
Associate Member Chartered Institute of Personnel Management (ACIPMN) May 2014
Graduate Member (Nigeria Institute of Management)
October 2013
Project Management Certification Cupe, UK (Prince 2 & PMP) April 2013
COURSES
Leadership Development, Daystar Leadership Academy September 2010
Leadership Development, Michael Imodu National Institute of Labour Studies
January 2009
RESEARCH AND PUBLICATION
The effect of Job Stress on Labour Turnover
November 2012
The challenges of globalization on the rural economy July 2012
TRAININGS FACILITATED
Lagos Island Personnel Practitioners Consultative Association, (Workforce Diversity and Inclusiveness at the Work Place)
October 2015
HONOURS
Wikipedia of the year (Access Bank Contact Center) 2017 — 2018
Best ICT Trainee of the year (Lagos State University) 2009
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