Executive Assistant Office

Zandria Elbert

San Jose, CA LinkedIn:www.linkedin.com/in/zandria elbert Phone: 408-***-**** Email: *******.******@*****.***

EDUCATION

San Jose State University San Jose, CA

Media Studies- B.A. and Communication Studies, Minor May 2008

SJ Alumni Association, Fundamentals of Intercultural Communication

WORK EXPERIENCE

Target San Jose, CA

Guest Service Advocate September 2018-September 2020

Increased sales by 20% organizing 8 promotional community events per year serving 30+ attendees each and managing up to 30% of special events collaborating with business partners and vendors to deliver superior customer experience and deepen brand value.

Exceeded Target RED card sales goals by 35% growing district ranking 3rd highest volume store out of 10 in region executing strategic staging of products to ease consumer access. Engendered loyalty and assured delightful customer service experience.

Issue 40+ red cards per month, resulting in 95% higher than 40+ clerks and request to serve as interim supervisor to maintain customer POS flow as well as balancing point of sale staffing.

Effectively supervised 40+ cashiers answering mobile application questions and assisting 30+ customers per week ensuring clean and organized point of sale locations, managing returns, exchanges, order pickups, and order fulfillment processes.

Real Page Campbell, CA

Customer Success Technical Support Associate June 2019-January 2020

Accurately documented calls in CRM for 20+ clients per day ensuring ultimate customer service and summarizing needs providing deepened levels of support through curiosity and inquisition.

Earned 80% customer satisfaction scores providing 15% first call resolution rate for client issues addressing customer needs and decreasing escalation by 10%.

Provided administrative planning and support with a team of 10 ensuring impeccable decorations, food, and entertainment for 45 events annually engaging 40+ employees companywide and upholding company culture.

Berry, Appleman, and Leiderman Sunnyvale, CA

Coordinator April 2019- May 2019

Increased quality assurance to 95% accuracy for 25+ new hires per month with Government-issued documentation and reviewing backgrounds utilizing e-Verification processing for VISAs, Driver’s License, Passport, and Social Security Cards.

Prevented termination of new employees acquiring missing documents and updating HR metrics on spreadsheets for weekly report preparation while operating and maintaining personal and confidential information.

Trained 30% additional employees for client satisfaction and increased workflow generated.

Williams Lea Tag Palto Alto, CA

Office Services Coordinator February 2018- February 2019

Raised efficiencies by 10% monitoring workflow and reduced inventory assessment cycle time by 40% introducing cost-saving bookkeeping procedures resulting in 5% error reduction, streamlining processes, and driving quality client satisfaction.

Perform event planning, coordination, analysis, and management with accountability and certainty.

Facilitated travel arrangements, scheduling, and meetings while maintaining client confidentiality for high profile clients such as Morrison and Foerster, Squire Patton Boggs, Arnold & Porter, Sidley Austin LLP, Paul Hastings, and Baker & McKenzie LLP.

Expanded understanding by collaborating with team, management, and executives while conducting high-volume communications in service center and managing 5+ administrative services: USPS, UPS, FEDEX, catering, print operations, and marketing.

ADDITIONAL EXPERIENCE

OFFICE SUPPORT ADMINISTRATOR, Adobe Systems, Inc., CA July 2010 - January 2012

OFFICE ADMINISTRATION, Manpower, 2007 - 2008

PUBLIC RELATIONS COORDINATOR, South Bay Films, June 2006 -January 2009

PROJECT EXPERIENCE

Dev Davis City of San Jose San Jose, CA

Training and Onboarding Lead September 2020-November 2020

Maximized and trained staff by 60% for phone banking and campaign advocacy

Persuaded and educated 35% of constituents about campaign

Collaborated with phone metrics to capture and schedule 35% of additional staff

LEADERSHIP EXPERIENCE

Landmark Worldwide San Jose, CA

Coach/Statistician/Team Lead/Production Supervisor February 2016-Present

Develop 15+ participants in transformational modality holding weekly coaching calls, developing action plans, and having individuals fulfill on community projects impacting 1million+ people internationally while implementing personal projects

Ensure accuracy and timely delivery weekly impacting 600+ regional program managing statistical data collection from San Jose area, scheduling calls, completion dates, follow up conversations to collect information and input into data tracking spreadsheet

SKILLS & INTERESTS

Skills: Office 365 Microsoft Office Suite Google Suite Adobe Acrobat Photoshop File Maker Pro PeopleSoft Lotus Notes PSShip Guardian E-Verify SalesForce On-Site ZenDesk Tableu

Interests: I am seeking an opportunity to train and develop new employees and manage and organize company offices that will have open opportunities for advancement. I enjoy listening to an eclectic genre of music, hanging out with friends and a constant desire to travel.

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