CSR/Data Entry

Brian Howard

*** * ******** **. **********, Nv **445

503-***-**** *****.********@*****.***

PROFESSIONAL SUMMARY

An engaging leader focused on monitoring work quality while ensuring efficient day to day operations.

SKILLS

-Compliance management

-Natural Leader

-Motivated team player

-Excellent work ethic

-Shipment processing

-Schedule planning

-Project lead

-Light mechanical skills

-Quality Assurance

-QA lab equipment

-Skid steer trained

WORK HISTORY

Call Center CSR/ Data Entry 01/2021- Present

Solix Inc - Remote

●Provide in depth customer service

●Receive InComing calls from Patients / Customers

●Make OutBound Calls to Patients / Customers

●Coach/Direct all Patients on how to get Registered on our Website

●Arrange/ Schedule for Patients to Receive Covid Vaccine Appointments

●Add Dispositions and Data Entry for every call Completed

●TroubleShoot and Address any and all Issues that Customer are Experiencing

●Provide all Up to Date Information Regarding Covid issues to Patient

●Make Sure that every Patient leaves Completely Satisfied/Happy

Metallurgical Lab Technician 05/2020 to 09/2020

Hycroft Mine - Winnemucca, Nv

●Collect daily solid and liquid samples

●Run analysis and testing on all samples

●Use multiple Quality and analysis machines

●Record and document all analysis findings

●File and save all recordings daily (computer and paper filing)

●Operate skid steer

●Maintain QA lab vehicles

●Complete daily work assessment, housekeeping and organization

●Set operator schedules

FIBERGLASS TECHNICIAN 02/2018 to 10/2019

Simplex Aerospace - Portland, OR

● Adjusted alignment of drills, cutters, dies, guides, and holding devices.

● Made sure that products were produced on time and are of good quality. ● Read and followed standard operating procedures.

● Fabricated large and small parts per drawing and assembled parts as required. ● Ensured that all health and safety guidelines were followed.

● Organized work to meet demanding production goals.

● Kept work areas clean and neat.

SUPERVISOR 10/2015 to 02/2018

Pacific Foods - Primary Location - Tualatin, OR

● Supervised a team of 32 Senior Operators and encouraged employees to immediately address job issues or concerns.

● Mentored new team members by communicating expectations and explaining departmental procedures.

● Monitored machine operation and diagnosed malfunctions.

● Met aggressive project deadlines and production goals by implementing efficient processes.

● Planned, scheduled and delegated daily work.

● Ensured that all health and safety guidelines were followed.

● Performed preventative maintenance to maintain optimal productivity.

● Oversaw the production process and managed the production schedule. ● Prepared and maintained production reports and personnel records.

● Supervised and motivated staff and management.

● Maintained necessary level of communications between shifts.

● Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.

● Managed team performance by training, mentoring, disciplining and motivating employees.

SENIOR OPERATOR 02/2013 to 10/2015

Pacific Foods - Primary Location - Tualatin, OR

● Ensured that all health and safety guidelines were followed. ● Planned, scheduled and delegated daily work.

● Monitored product standards and quality-control programs. ● Organized work to meet demanding production goals.

● Responsible for achieving production requirements.

● Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.

● Maintained necessary level of communications between shifts.

ASSISTANT MANAGER 03/2012 to 11/2012

Start To Finish Contractors - Happy Valley, OR

● Built relationships with customers to increase likelihood of repeat business.

● Handled all customer relations issues in a gracious manner and in accordance with company policies.

● Assigned work to team members based on company needs, personal strengths and job knowledge.

● Completed all daily tasks and special assignments with an efficient and quality-driven approach.

● Strategically scheduled team members to maintain optimal staffing levels at all times. ● Responded to customer questions and requests in a prompt and efficient manner.

● Used time efficiently when not serving customers, including conducting inventory audits, vehicle and equipment maintenance.

● Worked with the management team to implement the proper division of responsibilities.

EDUCATION

COIC - Prineville, OR GED

, 2013

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