Customer service
Resume:
Thomasene B. Woods
Kingstree, SC 29556
EMPLOYMENT OBJECTIVE
Customer Service and Management Professional in the public and private sector where my experience can add value to a progressive company that offers opportunities for growth and advancement.
SKILLS AND ABILITIES
Extensive experience in servicing customers, both-in person and by telephone, retail and the mortgage industry. An independent self-starter and team player.
Superior communications skills are dealing with customers and co-workers. Both verbal and written skills are strong.
Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organizes, and trains others.
WORK EXPERIENCE
Branch Manager: Auto Money, Lake City, SC (12//2015-
Manage the office and employees.
Conduct purchase transactions for repo vehicles.
Schedule the repossession of vehicles due to non-payments.
Order office supplies.
Monitor employees’ payroll records.
Collaborate with the DMV.
Organize promotional and marketing strategies such as Customer Appreciation Day
Generate an accurate company audit.
Assistant Manager: Auto Money, Lake City, SC (5/2/2013-1/2015)
Process daily bank deposits and vehicle liens in compliance to consumer and regulation laws.
Responsible for demonstrating excellent customer relationship and increasing marketing strategies within the community.
Conduct comprehensive vehicle appraisal to determine customers’ loan values.
Manage customer accounts and ensure that payments are made in a timely manner
Customer Service Representative: Carolina Title Loans, Sumter, SC (7/23/2012-2/28/2013)
Process daily bank deposits and vehicle liens in compliance to consumer and regulation laws.
Responsible for demonstrating excellent customer relationship and increasing marketing strategies within the community.
Conduct comprehensive vehicle appraisal to determine customers’ loan values.
Manage customer accounts and ensure that payments are made in a timely manner
Home Preservation Specialist 1, Wells Fargo, Fort Mill, SC (10/2010-12/2011)-Temporary Contract
Assist borrowers to find solutions to maintain home ownership, including HAMP, proprietary modifications.
Responsible for analyzing the customer's financial situation and making recommendations on loan modifications/workout options to resolve delinquency.
Identify, maintain, track and log requested documentation for loan modification review.
Place outbound calls to notify borrowers when additional loan document information is required; follow up on loan docs
Notify and inform borrowers of decisions as they are made
Answer inbound inquiries from borrowers regarding status of the loss mitigation, loan modification, short sale and foreclosure process
Interview borrower to understand borrowers specific situation; identify and request the appropriate documents required for loan modification review.
Educate borrowers about their obligations throughout each step of process and timelines and contact points with other Servicing Partners.
Set up work out payment plans and promise to pay plans made by borrowers.
Quality Specialist: JP Morgan Chase, Florence, SC (05/2009-09/2010)-Temporary Contract
Review FHA and HUD foreclosure mortgage accounts to ensure timeframes have been met an updated for compliance. Upload and process foreclosure checklist for the attorney. Notate and coding account status that was offered applied or declined loan modification to borrower. Maintain foreclosed property receivable and expense accounts and complete ledger entries. Escalate document processing delays to Management. Meet company daily and monthly quota for reviewing and processing loan documentation.
Branch Manager: Express Money Service, Lake City, SC (10/2006-03/2009)
Manage critical operational coaching and ongoing training of employees. Oversee the day to day operations of the branch ensuring all transactions are accurate and all policies are followed. Organize and market the branch for sales growth. Process applications for payday loans. Prepare bank deposits and withdrawals. Develop summary reports for accounts receivables. Maintain a daily log on each customer transaction. Provide payment arrangements on delinquent accounts. Provide excellent customer service. Perform telephone and field collections.
Customer Service Representative: Safe Auto Insurance, Hemingway, SC (11/2003-10/2006)
Processed calls regard to customer complaint or policy information. Provided insurance documentation correspondence via fax and mail. Collaborated with the DMV office to add drivers and inquire about drivers MVR report. Handled customer payment transactions on the telephone. Upon customer’s request cancelled customer policies. Transferred policy to Customer Department and Underwriting Department for final review. Verified all policy missing information to ensure compliance for different states insurance requirements. Received numerous awards for “Perfect Call Monitoring”, “Meeting Quota Requirements”, “Perfect Attendance”, and the “Best of the Class”.
EDUCATION
Graduate of Lake City High School, Lake City, (1990-1994).
REFERENCES FURNISHED UPON REQUEST
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