***** *. ******* ***

Maricopa, AZ *****

Cell - 480-***-****

E-mail- adlcxs@r.postjobfree.com

James A. McMillan

Professional experience

**/**/****- **/**/2020 Shellpoint Mortgage –Loss Mitigation Specialist Tempe, AZ

Inbound and outbound calls for collections on past due mortgage accounts ranging from 1day to 90 days

Set up payment agreements on accounts- via Repayments plan, Modifications, Refinance

Set up and discuss alternative solutions via sales, short sales, deed in lieu

Evaluating and ensuring overall loan documents are accurate, complete, and complainant

Demonstrate ability to review the account and make sound business decisions.

Help others to recognize the importance of these decisions and the process used to make them.

Support management decisions.

Evaluating and ensuring overall loan documents are accurate, complete, and complainant

08/03/2015- 05/01/2019 Mr. Cooper/Nationstar Mortgage –Loan Counselor Chandler, AZ

Inbound and outbound calls for collections on past due mortgage accounts ranging from 1day to 90 days

Set up payment agreements on accounts- via Repayments plan, Modifications, Refinance

Set up and discuss alternative solutions via sales, short sales, deed in lieu

Evaluating and ensuring overall loan documents are accurate, complete, and complainant

07/21/2014- 12/12/14 Bureau of Medical Economics Collection - Collections Phoenix, AZ

Inbound and outbound calls for collections on past due medical accounts

Submit medical claims

Work with lawyers with legal claims for legal medical claims

Negotiate payments and settlements for accounts

02/15/13- 01/31/14 Wells Fargo - Loan Processor Specialist 3 Tempe, AZ

Reviewing of financial statements, credit reports, applicable ratios, and other supporting documentation.

Contacting customers and partners to gather needed documents and information.

May work on special projects.

Demonstrate ability to review the account and make sound business decisions.

Help others to recognize the importance of these decisions and the process used to make them.

Support management decisions.

Evaluating and ensuring overall loan documents are accurate, complete, and complainant.

07/02/12- 10/10/12 Wells Fargo - Bankruptcy Specialist 1 Raleigh, NC

Responsible for a group of bankrupt accounts and applying Bankruptcy Code requirements to those accounts.

May be responsible for low level account analysis.

May speak with attorneys where permissible.

May work directly with court personnel.

May file appropriate documents/forms directly with court.

May work on special projects.

Review accounts closely for processing of administrative extensions or reschedules to comply with court ordered plan treatment.

Demonstrate ability to review the account and make sound business decisions.

Help others to recognize the importance of these decisions and the process used to make them.

Support management decisions.

12/05/11- 07/02/12 Wells Fargo - Home Preservation Spec 1 // Junior Underwriter Raleigh, NC

Answer inbound inquiries from borrowers regarding status of the loss mitigation, loan modification, short sale and foreclosure process.

Interview borrower to understand borrowers specific situation; identify and request the appropriate documents required for loan modification review.

Access information on multiple systems to inform borrowers of loan terms, important dates and deadlines.

Communicate and coordinate with multiple Servicing departments (both internal and external to WF) informing the borrower of current status, options, next steps; remain as the single point of contact to borrower throughout the loss mitigation, loan modification, and foreclosure process.

Ensure necessary information and complete packages are received in a timely manner, maintained, tracked, and logged in multiple systems.

Place outbound calls to notify borrowers when additional loan document information is required; follow up on loan docs.

Notify and inform borrowers of decisions as they are made.

Notify and inform borrowers of changes to established dates/timelines throughout

process.

Work with borrower to set up work out payment plans.

Work with borrower to set up and follow up on good faith payments.

Work with borrower to get loan modifications signed and closed.

Work with borrower to obtain broker information for short sale process.

Provide information to borrowers on the escalation/complaint procedures/process within WF.

Ensure borrowers understand their obligations throughout each step of process,

including timelines and coordination touch points with other Servicing partners

Effectively Work in a team environment in an effort to achieve team/volume goals and provide superior customer service.

04/23/09-12/05/11 J .P.M.Chase - HL LM Solicitor Tempe, AZ

Inbound and outbound calls on past due mortgages to prevent foreclosure.

Contact underwriters on progress on the borrower’s modification.

Helping the borrowers to pay the past due balances on mortgage.

01/10/2007-04/15/2009 Patenaude & Felix Law Office APC. - Accounts Receivable Clerk San Diego, CA

L.A.R. ; skip trace; request lawsuits; request liens & E.W.O/ with judgments quality assurance; set up- promise to pays; settlements in full; balance in full; and requesting stipulations

07/01/2006-01/01/2007 Northport Lending – Loan Officer Carlsbad, CA

Inbound and outbound calls on financing and refinancing on Home and Business Loans

09/25/2004-06/15/2006 Strategic Tax Resolutions – Accounts Receivable Clerk Carlsbad, CA

Inbound and outbound calls on past due accounts; better business bureau client, and office complaints; close out non-collectable, and completed files conform mail in payments; skip tracing

Education

09/1988-06/1992 Pinecrest High School Southern Pines, NC

Diploma

General Education

03/1996-03/1998 Aviation Maintenance Oakland, CA

Associate Degree

Aviation Maintenance

Military Experience

08/1992-08-/1996 United States Navy USS Abraham Lincoln CVN-72

Computer Skills

Word, Excel, Windows, Outlook, Power Point, Access, Cogent Software, QuickBooks, LS 400, MAS-90, MAS-200, MAS-900, Hogan, Shaw IL/VL, LSAMS, IASSIT, Avaya Dialer, IBM Notes, Avaya one x agent

Experience with FHLMC/FNMA, FHA/VA and Bank and Private, LIV, LPS/MSP, CLARA,

Achievements

Received awards for monthly goals reached, awards for home owners properties saved within CHASE bank for each month in a two year timeframe

Military achievement medals

Executive Summary

To obtain a position in which I can not only utilize the skills I have now, but obtain new skills and allow for professional growth within a stable company.

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