Executive Assistant Front Office

MARYAM AIT ELMADANI

INDIAN TRAIL, *****, UNITED STATES . 704-***-**** . adlctq@r.postjobfree.com

PROFILE

EMPLOYMENT HISTORY

EDUCATION

SKILLS

LANGUAGES

Personable Hospitality Specialist with 5 Years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests needs . Adept at promptly assiting cutomers by identifying preferences and needs.Passionate about providing upbeat and friendly service, resulting in consistent return customers. Executive Assistant for John Jedra Financial Services Professional at NEW YORK LIFE INSURANCE COMPANY, NC December 2020- Present

• Provided general administrative support.

• Helped preparing meetings.

• Prepared & orgnized clients files.

Executive Assistant at CAP DIVERTISSEMENT CAR RENTAL, Agadir, Morocco February 2020- October 2020

• Customer service, administrative management, office management, accounts receivable

• Continious process improvement and operation coordination. Front Office Manager at Mabrouk Hotel and Suites, Agadir, Morocco September 2018- December 2019

• Supervised and trained Front Office staff.

• Registered Hotel guests, managed reservations and maintain communication with guests .

• Managed Front Office operations including accounts receivable, reservations and concierge services.

• Customer relationship management, Feedback.

Hotel receptionist at Royal Atlas and Spa Hotel, Agadir, Morocco May 2015- July 2018

• Provided professional and friendly customer services at all times.

• Assisted other departments whenever needed.

• Ensured that Front Office Management and Reception Supervisor were kept up-to-date of any relevant feedback from guests and other departments.

Master Degree in Tourism and Hotel Management at UNIVERSIAPOLIS-INTERNATIONAL UNIVERSITY OF AGADIR, Morocco October 2013- June 2015

• Finiancial and Administrative Hotels Management.

• Marketing and Sales Management.

• Cultural Events and conferences organizations.

• Fast Learner .

• Conflict Resolution.

• Ability to Work in a team.

• Arabic : Native Speaker

• French : Highly Proficient

• English : Highly Proficient

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