Senior Hospitality & Tourism Manager with International Experience

HANNES ROSSKOPF

Calabasas, CA • 310-***-**** • adlctf@r.postjobfree.com

CEO COO CIO Program Project Manager

Rightsizing Operational Excellence Change

Results-driven, innovate executive enabling people to connect, succeed and excel. Accomplishing this with his outstanding leadership, business, process and technology skills including extensive cross-cultural, US and global execution expertise. Adept at growing business by strengthening the customer experience, empowering staff, right-sizing processes and align IT to the needs including digitization. Exceptional organizational aptitude, strong work ethic and commitment to delivery. Any size strategic and complex programs and projects are consistently delivered within scope, time and budget. Has built strong and lasting relationships with customers, superiors, board members, industry peers as well as staff. Areas of Expertise

• Financial Services

• Logistic and Supply Chain

• Tourism and Travel Industry

• Software and Web Engineering

• Trilingual (English, German, French)

• Business Alignment (right-sizing)

• Business Process Improvement

• Business and IT Management

• Operations Management

• P&L and Budgeting

• Public Speaking

• Cross-border Business

• Program and Project Management

• Digital Transformation, B2B, B2C

• Leadership and Staff Development

PROFESSIONAL EXPERIENCE

Sr. Consultant, CEO/Founder 2019 - present

YourC, Calabasas, California

The primary goal is to enable people and organizations to succeed by “Connect people and their work for the best outcome”. This is achieved by providing support and solutions with focus on the triangle employee, customer and operations. Fulfilled and exceeded expectations by empowering staff, concentrating on client needs and ensuring that lean processes result in short-term gain and sustainable growth with a positive bottom-line effect. Putting people at the center, the broad industry experience, in-depth business operations understanding, cultural awareness and extensive IT knowledge allow to quickly immerse into any business, its processes, and connect to identify and tackle the key points for the greater good. President, General Manager USA Operations 2013 – 2019 Road Bear RV Rentals & Sales (a thl Company), Agoura Hills, California Road Bear RV is the premium brand for international and domestic travelers in the US motor home rental industry. Over 35,000 guests were welcomed annually into one of our approximately 900 vehicles distributed across 8 locations throughout the US. Led the rental operations to deliver customers an unforgettable experience, managed the fleet allocation and operations, and aggressively grew and oversaw sales which guaranteed the newest rental fleet in the industry. Selected Accomplishments:

• Managed transition from owner-operated to a division of a public held company. Grew revenue over the last 3 years by more than USD 25.0m (+65%), EBIT by USD 4.5m (+75%) and increased the ROFE to almost 30%.

• Achieved this by improving b2b and b2c processes, reducing paperwork, investing in personnel, providing leadership training, opening an additional branch, building out infrastructure, increasing rental capacity and sales output.

• The relentless pursuit of efficiency and process improvement helped build a culture of common goals, strengthen the accountability, advance the organizational performance, establish wider leadership and significantly increase safety.

• Consolidated data, improved booking engine, reservation system, simplified IT infrastructure and check-in process to provide a consistent customer experience, reduce the reservation agent efforts and enable multi-channel sales.

• Implemented multi-channel strategy to improve customer experience, eliminate redundancies and capture bookings consistently. Resulted in better personalized service, higher booking volume and lower cost/booking.

• Established first national health insurance plan, introduced HR processes with offer letters, employee handbook, written policies and safety manuals, cross-training, formal goal setting, direct deposit and transacted lawsuits and settlements.

• Implemented and conducted marketing campaigns, guided photo sessions, introduced an additional brand (“Britz USA”) to reach new markets, increased our customer base and be able to react with greater flexibility to market changes. Hannes Rosskopf Page 2

Executive Director, Senior Program Manager 2011 – 2012 UBS, Stamford, Connecticut

Established formal program management and deployed the first global Enterprise Architecture, Application and Technology Portfolio. Developed as part of the “Industrialization” strategy the target data structures and governance hierarchies to move towards an integrated IT Portfolio approach and resolving requests from a regulatory, investment, cost, risk and technology perspective. Ensured that appropriate governance, processes and controls were in place to deliver on- time and below budget.

Director, Global Head IT Architecture Tools & Processes 2008 – 2011 Credit Suisse, Manhattan, New York

Held a variety of global line and program management roles simultaneously. Successfully merged three legacy systems in to one unified global Common Application and Technology Inventory (CATI) and established standard operating procedures to ensure proper system governance and scalability. Selected Accomplishments:

• Established CATI as global single-source decision support and planning tool resulting in functional redundancy and dependencies reduction freeing up IT resources allowing the IT organization to increase its output and business focus.

• The global repository, CATI, contained the conceptual representation for over 1,500 infrastructure products, 7,000 applications, 10,000 data-feeds, and provided their primary key throughout the company, and was the golden source for information like end-of-life dates, life cycle plans, Architecture Status, Technical Standards, etc.

• Recruited global staff to realize CATI, supporting its users, continuing to align the global concepts and processes behind it, evolving its role and importance to the company to reduce functional redundancy, increase standardization and align IT organizations; trained and developed the staff to become Business Managers respectively IT Architects.

• Identified legacy applications not properly retired and worked with application owners to retire those applications saving $50+ million annually.

• Coached Technical Analysts and taught well received project management topic during the CIO Challenge. Chief Information Officer (CIO) 2005 – 2007

Theodor Wille Intertrade GmbH, Zug, Switzerland

Managed information technology of an international procurement, sourcing and supply chain company with offices in the US, Europe, the Middle and Far East. Worked with the Board of Directors to get its approval for investing into standardized global infrastructure, streamlined IT operations and replace in-house systems with an off-the shelf product solution. Selected Accomplishments:

• Achieved major cost savings by eliminating costly ‘fixes’ and downtime from old systems. Introduction of formalized, agile project management reached break-even point after only 1 year.

• Reduced IT operational costs by 50%. Improved user satisfaction and system reliability with standardized processes, system set-up, Active Directory based single-sign on and new hardware for all. Designed and migrated hosting center from North Carolina to Zurich and introduced centrally-managed infrastructure.

• Enhanced efficiency by re-engineering IT programs, improving team performance levels and empowering IT staff to work independently. Introduced Balanced Scorecard to measure, manage and report IT performance and drivers.

• Delivered cost savings and productivity improvements by lowering licensing costs, reducing error rates, introducing single sign-on for all systems, and streamlining of installation processes.

• Initiated, planned, and evaluated solution to facilitate migration to off-the-shelf ERP product which supports distribution services, warehouse management and newly-formed procurement business unit.

• Conducted product evaluation, set up the project and provided guidance to the business in establishing e-sourcing solutions for the newly formed Procurement business unit. Hannes Rosskopf Page 3

Windows Platform Senior Architect 2002 – 2005

Assistant Vice President with “Collective Power of Attorney” (Kollektivprokura) Credit Suisse, Zurich, Switzerland

Held a variety of technology and project management roles simultaneously including Windows Active Directory Project Manager. Planned and led projects and implementations in Europe and Middle East. Selected Accomplishments:

• Architected and managed Active Directory design and implementation project for entire company.

• Facilitated the migration of more than 30,000 computers to Windows XP/2003 Server.

• Served as Microsoft Windows subject matter expert for projects that included strategic planning, business process improvements, international consolidation, and cost reduction.

• Project Manager for Windows XP/2003 Server migration at Dubai branch office (2004) and for implementation and roll-out of Windows XP/2003 Server to several other international offices. Western Region Lead Project & Risk Management Leader 1999 – 2001 Hitachi Consulting / Wavebend Solutions, LLC / BDO Seidman, LLP, Los Angeles, California Selected Accomplishments:

• Managed as ad-interim Chief Information Officer (CIO) for several clients their IT organizations, planned and led client-site infrastructure development, data center re-organization and vital IT adjustment projects – sometimes simultaneously.

• Achieved for clients a decrease in operational costs and improved with team on-time project delivery and quality.

• Developed and established guidelines for standardized project methodologies, audits, and risk assessment.

• Created company-wide schedule and formal agenda for regular project audits and conducted such audits.

• Trained and supervised project managers.

Information Technology Coordinator 1997 - 1998

Alusuisse Lonza Group Ltd., Zurich, Switzerland

Selected Accomplishments:

• Authored first corporate guidelines for the global use and implementation of Internet access and email communication. Supervised its technical and financial rollout aspects.

• Managed cross-border project including the legal aspects to upgrade and provide SAP to over 5,000 users, under budget and within time.

• Cut IT spending by 15% thru streamlined ordering, standardized desktop systems, and increased internal consulting and training. Improved helpdesk operations, reducing system and network down-times.

• Introduced 1st dollar-based agreement for non-US customer and saved 40% on Microsoft products. EDUCATION

Post-Graduation: Strategic IT Leadership

International Institute for Management Development (IMD) – Business Program, Lausanne, Switzerland Master in Business Administration (Lizentiat der Wirtschaftswissenschaft – Richtung Wirtschaftsinformatik) Majors in Business Economics and Applied Computer Science, Minors in Law and Mathematical Optimization University of Zurich, Switzerland

Hannes Rosskopf Page 4

OTHER ACCOMPLISHMENTS AND CREDENTIALS

Keynote Speech: Transformation Challenges in the Financial Services Industry Business IT Management Conference, Berlin, Germany Award: 2010 ROI Award Winner

Nucleus Research, Boston, Massachusetts

Was honored for the innovative work to reduce Credit Suisse’s IT costs by retiring software, reducing overall application and operations related costs and achieve with the CATI project quickly a high ROI. Webinar: IT Domain Models: Key to Control IT, Spending and Cost Avoidance Reducing Information Technology Operating Expenses and Prioritizing Capital Investments, Berlin, Germany Speech: Building Strategic Advantage and Driving Innovation Using IT Standards Gartner Enterprise Architecture Summit, Las Vegas

Publication: Chancen und Risiken bei der Einführung von EDI ("Chances and Risk with the Introduction of EDI") University of Zurich, Switzerland

Publication: Graphikeditor mit X Windows System ("Graphic Editor based on X Windows System") University of Zurich, Switzerland

Publication: Portefeuille-Optimierung in der Vermögensverwaltung ("Portfolio Optimization in Asset Management") University of Zurich, Switzerland

ADDITIONAL INFORMATION

Reference Letters www.LinkedIn.com/in/rosskopf

Languages Fluent English, native German, conversational French Volunteerism Soccer Coach, Boys Scout Pack Executive Committee Member, Youth Basketball Coach, Intern and Graduate Program supporter

Founding Member IT User Groups New York and Europe and global CTO Council Financial Services Work Permit Swiss Citizen with US Green Card; authorized to work in the USA and European Union

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