Sales Cash Handling

Kapoor-Page *

PRIYSHA KAPOOR

**** ***** **** ● Springfield, VA 22152 ● adlcsl@r.postjobfree.com ● 916-***-**** OBJECTIVE:

To obtain and maintain a position in a field where I can effectively apply and utilize my skills and accurately work in the areas of International Business, International Program, Management, and Financing. WORK EXPERIENCE:

MVM, INC

Management analyst II Arlington, VA

(Client: Drug Enforcement Administration) June 2020-November 2020

• Organize clerical processes and gather/maintain basic project status information

• Handle requests for information and data; resolve administrative problems and inquiries

• Analyze and evaluate the effectiveness of position/program functions in meeting established goals and objectives

• Recommend procedures and provide guidance regarding administrative support activities within the Diversion Control Division

• Conduct research and analysis to support the implementation of various studies of organizational efficiency and productivity

• Recommend new systems or procedural changes to encourage more efficient office management

• Act as liaison between office management and administrative staff to ensure processes are running smoothly across the offices and make adjustments as needed

• Assist in the planning, organizing, and execution of logistical support for Diversion Control Program sponsored internal and external conferences and meetings, including but not limited to reserving rooms, ensuring conferences lines are available, and preparing materials for the event Western Union Business Solutions Washington D.C.

Associate Operations Support Oct 2018-May 2020

• Responsible for providing internal support to the sales and operations group(mainly for Law companies), and act as a liaison to the client

• Responding to other departments and associates inquiries with promptness and accuracy

• Answering e-mails within the service-level agreement

• Assists colleagues during rush hours to foster and promote teamwork while providing exceptional service to the customer

• Supervise the administration of clientele’s transactions, pre and post-sales support, creating and closing cases in a salesforce, maneuver global pay, maneuver Citrix Applicationss, project process management, daily banking, and other accounting and administrative functions

• Training new employees

• Working on projects

• Act as a first point of escalation for customers and /or technical customer problems, providing support to processes and procedures in own area of expertise, where appropriate and/or to customers directly. Kapoor-Page 2

• Process, schedule and co-ordinate the delivery and enable activation of customers and their products and services requests, in accordance with defined delivery schedules and guidelines and procedures. Liaise with internal and external service providers and customers.

• Assists with conducting research to process open case matters and determining appropriate sources and types of data to obtain.

PNC Bank Washington D.C.

Universal Branch Sales and Service Associate Aug 2016-Oct 2018

• Assisted in opening new credit card, checking, and savings accounts

• Assisted customers with their transactions like bank deposits, withdrawals, and payments

• Handled branch cash vault duties such as balancing the cash dispenser, settling the ATM, ordering supplies, and settling internal bank

• Responsible for mortgage loans, investment referrals, and promote bank products and services to the customers

• Managed multi-channel calls

• Helped train new hires

Bank Teller Erie, PA

June 2015-August 2016

• Assisted customers in accessing the customer’s safety box

• Processed customer’s deposit slips, withdrawals, and payments

• Controlled and monitored the levels of cash flows in the bank clerk’s drawer and followed all checks cashing, and cash handling procedures

• Supported the bank sales team department by identifying customer’s needs and informed them of any promotional offers

• Supported the team on reaching the goals in opening a new account

• Remained a vault teller and completed ATM

• Managed multichannel calls

UPMC Hamot Hospital Erie, PA

Pharmacy Courier Aug 2011-Jan 2016

• Delivered medications in the hospital

• Supervised tubing medications and IV inventory

• Stocked IVs in the department

• Processed patients important documents

• Trained new employees

• Aided customers

San Juan Unified School District Carmichael, CA

Child Development Assistant Substitute Aug 2009-Aug 2010

• Enforced rules, policies, and procedures to maintain behavioral order among students Kapoor-Page 3

• Observed and evaluated children's performance, behavior, social development, and physical health

• Read books to the entire class or small groups

• Conducted activities as directed by the lead teacher

• Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills

EDUCATION:

Strayer University Alexandria, VA

Masters in Business Administration Dec 2019

Concentratiton: Human Resources concentration

Gannon University Erie, PA

Bachelors of Arts Dec 2014

ADDITIONAL INFORMATION:

Certificate/Diploma: Human Resources Management Fairfax, VA Adult Continuing Education Jul 2018

Honor Student: Strayer University Alexandria, VA

Masters in Business Administration Dec 2019

Affiliation: Golden Key Society Sep 2018

Skills:

• Proficient in the use of MS Word, Excel, Quickbooks, Access, and PowerPoint

• Trilingual -- conversant in English, Hindi, and intermediate Punjabi

• High interpersonal skills – work well in a team environment

• Leadership Skills

• Customer Orientated

• Creative and business-oriented

• Greatest in managerial skills

• Training others

Cleareance:

• Public Trust May 2020

Contact this candidate