Assistant Manager
Resume:
Personal information
Diana Mariana Cocioaba
Address Berca, Buzau, Romania
Six years of experience in a variety of office-based environments, pride in appearance and a warm personality combined with a proficient knowledge of clerical duties made me a reliable and solid contact person for customers and work colleagues.
Work experience
November 2020- April 2021
Technical Support
CGS Romania (Computer Generated Solutions)- Bucharest, Romania
Provided customer support following procedural documentation and responding within agreed time limits to call-outs.
Handled complaints, provide appropriate solutions and alternatives within the time limits.
Worked continuously on a task until completion (or referral to third parties, if appropriate).
Prioritized and managed many open cases at one time.
Updated our internal databases with information about technical issues and useful discussions with customers.
Informed customers about new features and functionalities.
Shared feature requests and effective workarounds with team members.
Analysed and report to management product malfunctions.
Followed up with customers to ensure their technical issues are resolved.
July 2020- October 2020
Photographer
Mitsis Alila Hotel & Mikripoli Atlantica Hotel Rhodes, Greece
Captured subjects in professional-quality photographs as directed using various photographic techniques and lighting equipment.
Performed retouching and image adjustments after shoots to ensure they are high quality and properly colour corrected.
Collaborated with clients or leaders to guarantee satisfaction and maximize chances of return business.
Maintained and managed photography equipment.
Used photo-enhancing software; archived and manage imagery.
Promoted the businesses to clients and the public.
April 2018-October 2019
F&B Assistant Manager
Panorama Hotel- Paros, Greece
Assigned work tasks to restaurant and kitchen staff.
Ensured that staff members follow restaurant protocols, health code and sanitation practices.
Greeted customers and checked that they are enjoying their experience.
Managed customer complaints and rectified customer problems.
Provided aid to all server and kitchen staff as needed.
Checked that kitchen supplies are working properly; menu food and beverages are in stock.
Helped on preparing deserts and raw vegan food for large groups.
April 2017- May 2017
Assistant Manager
Algarve Surf School- Sagres, Portugal
Ensured breakfast area is set up to receive clients.
Prepared food and beverages for breakfast buffet.
Organised events for customers such as pub crawls, game nights, different international-cuisine dinners.
November 2016 –April 2017
Receptionist
Fisher’s Hotel *** - Perthshire, Scotland
Made reservations for guests; ensured proper room allocation; checked in and checked out guests.
Informed guests of hotel rates and services.
Maintained clear and accurate records of guest room bookings.
Accurately posted charges to guest rooms and house accounts.
Received and transmitted messages for guests.
Provided accurate information about local attractions and services.
Informed the appropriate staff including housekeeping and maintenance to address any problems or complaints made by guests.
Completed and maintained any incident reports, daily activity reports or other reports requested by management; monitored visitors to the hotel.
Informed housekeeping when rooms have been vacated and are ready for cleaning.
August 2016 –October 2016
Bartender
Mango Bar/Restaurant/Club- Glasgow, Scotland
Welcomed customers, listening to people to determine beverage preferences, making recommendations, and taking drink orders.
Selected and mixing ingredients, garnishing glasses, and serving beverages to customers.
Checked identification to ensure customers are the legal age to purchase alcohol.
Took inventory and ordering supplies to ensure bar and tables are well-stocked.
Handled cash, credit, and debit card transactions, ensured charges are accurate and returned correct change to patrons, balancing the cash register.
Maintained a clean work and dining area.
May 2017-April 2018
April 2015-August 2016
Receptionist/Bartender
X Hostel-Bucharest, Romania
Made reservations for guests; ensured proper room allocation; checked in and checked out guests.
Informed the appropriate staff including housekeeping and maintenance to address any problems or complaints made by guests.
Informed housekeeping when rooms have been vacated and are ready for cleaning
Monitored visitors to the hostel.
Welcomed customers, listening to people to determine beverage preferences, making recommendations, and taking drink orders.
Selected and mixing ingredients, garnishing glasses, and serving beverages to customers.
EDUCATION AND TRAINING
2014 – 2015
2010 – 2014
ASE –Administration and Management Public University, Bucharest, Romania
Art highschool ‘’Margareta Sterian’’–Theatre and Opera Music, Bucharest, Romania
PERSONAL SKILLS
I am recommended as a hardworking and reliable person with the ability to work both individually and within a team. Because of my strong people skillset, I am delivering personal and memorable customer service. I will be an asset to any business that aims to create a strong customer base.
*************@*****.***
Nationality
28.11.1995
Date of birth
Romanian
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