ADRIANNE EAST

Information Technology Specialist / Freelancer

Currently a freelancer looking for new activities and challenges. During many years of work and travel, I gained experience in various areas, in different cultures and countries.

Work Experience

Freelancer

Self-employed

February 2020 - Present

Provide I.T. support & consultancy, web development, content creation, blog editing, virtual assistance, eCommerce, bookkeeping, administrative, transcription, translation, document conversions, teach English, digital marketing & customer service jobs online.

Bartender / Mountain Shelter Lodge Attendant

Schronisko PTTK Pasterka, Poland

June 2019 - February 2020 (Seasonal)

Bartender, festival organiser, handle reservations, social media photography & management, kitchen lodge cook, prepare facilities, maintenance repairer and offer trail information to guests/visitors.

Hostel Manager

Celtic Cross Hostel, Bolivia

April 2019 - June 2019

Organise Sucre city tours; train & manage staff; quality customer service; online web

& content management; integrate manual bookings to online bookings system; organise renovations and deal with contractors & suppliers; organise Spanish classes for guests; resolve customer issues in an efficient manner; collect data & improve guest experience; build strong relationships and liaise with other departments; administer proper credit and cash handling policies; payroll; ensure safety procedures & facility cleanliness.

Travel Agent Associate

Fly365, Australia

August 2018 - April 2019

Determine & arrange travel needs, budget & preferences of clients; provide advice about visas & passports; sell & coordinate transportation, accommodations, insurance, tours & activities; advice clients regarding destinations, cultures, customs, weather & activities; collect payments for travel arrangements & applicable fees; meet sales targets; prepare promotional materials & displays; handle travel issues, conflicts, complaints, cancellations & refunds; help promote & market the business; build & maintain relationships with travel & tour vendors; attend travel seminars & conferences; conduct research on destinations & industry trends; maintain accurate records of bookings, payments & transactions; use Lemax, Microsoft Office & Google G Suite software; chat support; and contribute to agency efforts by accomplishing related tasks as needed.

Contact Details

+61-406-***-***

adlcrw@r.postjobfree.com

Roßwein 04741 Germany

Australia

Professional Skills

I.T. Specialist

Team management/training

Client liaison

Interpersonal & communication

skills

Licenses/Certificates

French Language Certificates

Teaching English as a Foreign

Language (TEFL) Certificate

Certificate III in Warehousing

Operations

Scissor Lift Licence

Eco-Drive Program Certificate

Statement of Attainment Operate a

Forklift

Bookkeeping Certificate

Senior First Aid Certificate

Statement of Attainment NSW

(RSA) Responsible Service of

Alcohol Certificate

(RCG) Responsible Conduct of

Gaming Certificate

Statement of Attainment Certificate

III in Retail Supervision

Certificate II in Hospitality

Operations

Unrestricted Car Class Manual

Driver’s License & International

Driving Permit

Digital Marketing Intern

Galang Kangin Digital, Indonesia

March 2018 - August 2018

As part of a digital start-up company, my duties included content creation & editing; editorial plans; invoice billings; organising meetings; proof reading; website testing; graphic design; videography; photography; web design; search engine optimisation

(S.E.O.); online advertisement; and social media accounts management for our several clients in the hospitality industry of Bali such as Agoda, Insurance companies, 5-star restaurants, hostels, villas & 5-star hotel resorts & spas. Hostel Representative

HostelOne Sants, Spain

December 2017 - February 2018

Barcelona city tour guide of the best awarded hostel in Europe; reception duties; quality customer service; online web & content management; chef; bar attendant; help with renovation; use suggestive selling techniques to sell rooms and promote other services of the hostel; assist in registering guests and assigning rooms/beds, resolve customer issues in an efficient manner; build strong relationships and liaise with other departments; perform requested duties by management; adhere to proper credit and cash handling policies; ensure safety procedures; maintain facility cleanliness; work closely with the financial department to ensure accounting coherence.

I.T. Support Engineer

R.W.B. Marine, Australia

August 2016 - October 2017

Technical assistance to computer system users in person, via telephone or remote location; logging & processing support requests; user accounts setup; installation, configuration, administration and maintenance of workstation computer hardware, software, systems, servers, printers & scanners; monitoring and troubleshooting of networks, with implementation of improvements to avoid failures; plan & undertake scheduled maintenance upgrades; respond to breakdowns; investigate, diagnose & solve computer faults; repair equipment & replace parts; website testing & updates; check & ensure electrical equipment safety; maintain software licence records; manage stocks of equipment, consumables & other supplies; help desk service within an Information Technology Infrastructure Library (ITIL) framework; IT asset management; ability to work within a service delivery environment and progress assigned tasks whilst unsupervised.

Fleet Management Representative

DriveMyCar, Australia

August 2016 - August 2017

Vehicle delivery, handovers & collections; quality customer service; data entry, update reports and database; chat support; liaise with clients; prioritize daily rental bookings; invoice billings; ensure safety and cleanliness of vehicles; organise registrations, insurances and services of vehicles. Pharmaceutical Logistics Officer

Linfox/Pharmatrans, Australia

February 2012 - August 2016

Use SAP program; process orders; data entry; prepare & update reports; invoicing; job follow-ups; liaise with clients; stocktake, investigate stock discrepancies; purchase local & international stock; manage receiving & dispatching of stock; manage returns & exports; comply with (FMCG) Fast-Moving Consumer Goods,

(GMP) Good Manufacturing Practices & Australian Therapeutic Goods Legislation & overseas laws (for exports) regarding Schedules of pharmaceutical drugs; quality assurance; operate heavy machinery & RF Scanner; (OH&S) Occupational Health & Safety Committee member; troubleshoot computers & printers. Recall Administrator

LG Electronics, Australia

October 2010 - December 2011

Inbound & outbound calls for call centre; data entry; update reports; invoicing; job follow-ups; authorise returns, exchanges, refunds & credits; handle enquiries & complaints; liaise with service agents; use GFSF program. Software Skills

Windows/MAC/Linux Operating

Systems

Microsoft Office Applications

Google Workspace/G Suite

Systems, Applications & Products

(SAP) in Data Processing -

Customer Relationship

Management (CRM) Software

I.T. Asset Management

Lemax

Adobe Photoshop

Adobe Illustrator

Wordpress

Shopify

Helpdesk platforms

Networking

I.T. Security

Virtual Network Computing

Virtual Machines

Voice over Internet Protocol (VoIP)

Cloud Technology

Active Directory

Citrix

SQLite3

Python

HTML

CSS

Javascript

Netsuite

Quickbooks

Xero

Prism

Flex Systems

User Manager Pro Suite

Global Service Front System

(GSFS) & Interaction Client Server

Troubleshoot printers

Hobbies

Travel

Photography

Sports

4-Wheel Drive Rock Crawling

Permaculture

Psychology

Reading Books

Personal Training

Build PCs

Drones

Cooking & Baking

Sketching

I.T. Support Technician

Geon Group, Australia

September 2009 - September 2010

Level 1-2 onsite technical support for end-users via face-to-face/phone/e-mail; user accounts setup; installation, configuration, administration, maintenance & troubleshooting of workstation computer hardware, software, systems, networks, servers, printers & scanners; help desk service within an ITIL framework; ability to work within a service delivery environment and progress assigned tasks whilst unsupervised; liaise with stakeholders.

Bar Operations Manager

Little Big Horn Bar, Thailand

November 2008 - August 2009

Recruit, train & manage staff; payroll; purchase inventory; stocktake; handle deliveries; enforce occupational health & safety rules; adhere to budgets; manage cashflow; organise events.

APS2 Client Service Representative

Australian Taxation Office (ATO), Australia

July 2008 - October 2008

Call centre; customer service, provide Australian Taxation advice, data entry. Accounts Receivable Clerk

Amber Tiles Head Office, Australia

July 2007 - July 2008

Maintain the billing system/incoming payment records, generate invoices & account statements, perform account reconciliations, payroll, maintain accounts receivable files & records, produce monthly financial & management reports, investigate and resolve any irregularities or enquiries, assist in general financial management & analysis.

Store Manager / Driver

Domino’s Pizza Enterprises Pty. Ltd., Australia

September 2005 - June 2007

Hire, roster & manage staff; deliveries; customer service; inventory control – ordering

& storing of goods (ambient, cold & freezer storage); administrative duties; shift allocations & payroll; apply & ensure OH&S and (HACCP) Hazard Analysis Critical Control Points; operate machines, mixers & ovens; cook; ensure cleanliness & sanitation of store.

Education

Bachelor of Information Technology

Charles Sturt University, NSW Australia

July 2016 – Sep 2020

Major in Systems Administration

Diploma of Business Management

Merage Global Institute of Technology, NSW Australia Sep 2013 - Sep 2015

High School

Plumpton High School, NSW Australia

Sep 2001 - Sep 2006

Year 12 with H.S.C. (Higher School Certificate)

Languages

English (Native)

Tagalog (Native)

Spanish (Conversational)

French (Conversational)

German (Beginner)

References

Saskia Luisi

Linfox Pharmatrans/Healthcare

+61-400-***-***

+61-288-***-***

adlcrw@r.postjobfree.com

Sandy Boualywath

Geon Group

+61-478-***-***

adlcrw@r.postjobfree.com

Contact this candidate