Leadership Coach, Regional Learning Director

SUMMARY

Leadership, people, and learning programs director/senior manager with an expertise in developing extraordinary leaders from new managers to executives, curriculum ideation, design, training/facilitation, evaluation, and coaching. Utilizing over 10 years of experience in entrepreneurship, developing talent, complex data analysis, program management, and an expertise in organizational leadership to impact the work world within an organization.

EXPERIENCE

Regional Learning Director, Officer Education Training Manager, March 2020 – Present

Company: Young President’s Organization (YPO)

Provides regionally strategic direction, executive coaching, and advisory on curriculum design best practices and in-house tools to ensure successful L&D programs (400 learning events annually).

Builds executive relationships and provides consultative and coaching services to approximately 200 executive CEO learning officers and champions (36 chapters).

Manages the design and delivery of learning officer education related workshops (approx. 8 – 12 annually) at the Regional and Global levels for 900 executive champions. Supports broader global talent / officer education projects to deepen understanding and improve future program execution.

Delivers stakeholder training across YPO global. Creates, delivers, and communicates training materials while conducting program reviews to drive iterative program improvement. For example, technical skills development, officer coaching and leadership development, etc.

Develops and manages small to larger complex development programs, leading the process from initiation and ideation through completion, including scoping, scheduling, defining deliverables, socializing, and launching. (i.e., officer education, ILT and VILT template design, UNwomen).

Leadership and Career Coach, Senior Leadership Development Manager, June 2016 – Present

Company: Live for Yourself (LFY) Consulting

Leadership coach/consultant for approximately 6 - 9 personal coaching clients and 5 - 20 leaders sent from organizations per 3, 6, and 12 months, guiding professionals toward finding a career they love. 100% of all clients seeking management and leadership training have been promoted to senior level positions.

Assist leadership and management in resolving employee relation issues, conducting effective investigations, and recommending action for sensitive and complex situations.

Review and analyze business metrics including data on retention and employee experience in order to recommend and implement systemic improvements.

Sample client organizations include, Amazon, ATI PT, CDW, Confluent, Coursera, Doordash, Fiserv, Google, Northwestern, Pinterest, Segment, Twilio, Yelp, Zumper.

Leadership, Executive, and Career Coach, July 2020 – Present

Company: Torch.io / The Muse / PS Your Career / Bravely

Strategically guides and supports 10-15 leaders a month (managers, directors, senior leadership, and executives) in identifying interpersonal challenges, defining concrete goals to address those challenges, and providing thought partnership, consulting, and accountability.

Guides employees with objective, unbiased, and on-demand actionable guidance, everything from coworker conflict to performance-related stress. Including resume/linkedin editing.

Corporate Wellness Workshop Facilitator, National Speaker, June 2016 – Present

Company: Live for Yourself (LFY) Consulting

Corporate wellness workshop facilitator and speaker (30 events per year) on the topics of leadership development, talent management, job crafting, job satisfaction, engagement, etc.

Develop and analyze metrics to ensure program effectiveness and control cost. While also creating and cultivating feedback loops to qualify input, define problems, and track ongoing improvement opportunities, i.e., rates of retention, engagement, promotions, Kirkpatrick model for evaluation.

Senior Manager Business Operations, Executive Program Manager, February 2015 – February 2018

Company: Presence Saints Mary and Elizabeth Medical Center (PSMEMC)

Provided strategic, planning, and administrative direction for all aspects of PSMEMC service lines (supports CEO, CNO, CMO, CFO, Regional Strategic Growth Officer, and Regional Chief Ambulatory/Ancillary Officer).

Project manager and lead for various strategic operational initiatives:

oIncreased Patient Experience to the 50th percentile across all units, and implemented major initiatives affecting daily patient and unit huddles.

oCreated Patient Safety Huddles increasing employee engagement categories by 15-30%.

oLed talent management and leadership development initiatives to reduce turnover and increase associate engagement through key stakeholders at the system and site levels.

oSite superuser for various systems including; Axiom, Budget Advisor, EPIC, HBI, HPM, Gallup, PRC, Press Ganey, and for site survey initiatives. Superuser responsibilities included training leadership and associates.

Responsible for planning, managing, and submission of system and executive capital requests (over $80 million). Interim Senior Financial Manager – approximately 9 months.

Group Systems Analyst, Process Improvement Project Manager, August 2012 – February 2015

Company: PSMEMC

Analyzed best practice data, outcomes, utilization, throughput, and reported trends and opportunities to medical staff and hospital committees. Proficient in healthcare data analytic software including HPM, MIDAS+, EPIC, Premier, Compass, Comp Data.

Project lead and manager: i.e., BOOST, SNF Readmission Reduction, AHRQ Medicaid Readmission Reduction (reduced readmissions 22.5%, Leapfrog Safety Score of A previous 3 years, Joint commission accreditation).

Project manager and facilitator for 20 different committees (131 meetings) annually, collaborated and trained all disciplines of staff on improvement projects, data analytic processes and software.

Field Program Manager and National Coach, June 2009 – June 2010

Company: MensPsychology.com

Created, managed, and coached the complete implementation of intensive training weekends.

Collaborated, and directed multiple projects, ex. an internship competition with the Loyola University Chicago MBA marketing program, moderated forums and lead phone coaching.

Manager Student Temporary Service (STS), Assistant Manager, September 2008 – May 2010

Company: University of Illinois at Chicago STS Program

Responsible for managing the Student Employment office and STS program (6 student employees and over 130 active employees and approximately 35 employed students).

Trained the University student body on interview, resume, and job-related skill sets through presentations and individual sessions.

Coordinated employment procedures, HR paperwork, data entry, and time/billing input for approx. 35 employed students and 130 active employees.

SKILLS

Leadership and Talent Development Training Development Delivery, Facilitation, vILT, ILT Assessments, 360 Feedback, DISC, MBTI One:One Coaching, Group Coaching, Train the Trainer Cross-Functional Team and Stakeholder Collaboration Organizational Culture Assessment and Management Executive Presence and Interpersonal Relationship Skills Process Improvement and Strategic Implementation Data and Technical Expertise, i.e., Microsoft Office, Adobe Software, SPSS Academic Research and Publication Review

EDUCATION

Pepperdine University, Graduated August 2018, GPA 4.0

Doctorate, EdD Organizational Leadership

Leadership Excellence Award Education Programs 2016 – Ranked 1st in the nation

University of Illinois at Chicago, Graduated May 2010, GPA 3.8

MBA, Entrepreneurial Management Tech Venture Program

MPH, Health Policy Administration

Loyola University Chicago, Graduated December 2007, GPA 3.8

BBA, Marketing, minor in Management and Nutrition

VOLUNTERRISM

Research article reviewer International Journal of Healthcare Management

Mentor SKU Minority Owned, Future Founders, 2112 Creative Incubator, Alumni4U – UIC, Q Mentorship Program, Loyola University Chicago, Pepperdine University – PeppConnect

Guest Lecturer Loyola University Chicago

Consultant Compass Pro Bono for Marwen

Volunteer ATDChi, Sustainable Food Center, Austin

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