Manager Project

Joyce Brack, PMP

*** ***** ****, *****, ** *****

Mobile: 509-***-****

Email: adlcqg@r.postjobfree.com

Experienced Project/Program Management Professional (35+ Years)

Over 35 years’ experience in highly regulated and complex Project environments

Providing management of projects, people and process across several industries - IT Technology, HealthCare, Government and Private Utilities both as Consultant and Management roles (Project & Program Manager/Director)

PMP Certified with Waterfall, Agile and Hybrid methodologies experience within matrixed organizations and dedicated team environments

New System implementations, Integrations, Automations, EDI, Software/Hardware upgrades, Data Center build-outs, ICD, Compliance and Security Projects

Project/Program and Management Experience

Operational Excellence

Project Consultant/Manager – HEALTHCARE / BUSINESS PROCESS 3/19–4/20

(Rose International – Washington Kaiser Permanente, Seattle, WA)

• Project Consultant/Manager – Responsible for Operational Excellence (High Reliability Operations) Program implementation across KP WA region for National initiatives. Activities include Inpatient & Ambulatory Nursing processes, Patient Safety, Workplace Safety, Care Experience and Daily Management System process improvements.

ICS Project Director – HEALTHCARE / IT TECHNOLOGY 3/15–11/17

(Infor Corporation – Alaska Native Tribal Health Consortium, Anchorage, AL & Asante, Medford, OR)

• Project Director – Responsible for managing ERP Projects implementing Finance, HCM, SCM including Grant Management, Invoice Matching, Contract Management, Enterprise Asset Management and Healthcare analytics.

PROJECT MANAGER – HEALTHCARE / IT TECHNOLOGY 7/12–1/15

(314e Corporation - Santa Clara County’s Valley Medical Center, San Jose, CA)

• PMO – Project Manager – Responsible for managing various system Upgrades to support Epic’s HealthLink implementation interfacing with existing Inpatient systems. Currently implementing Mediware’s HCLL Blood Bank system and Data Innovations Middleware device integration solution for the Laboratory during Epic’s Beaker implementation. Also, provided project management for 340B compliance tracking and Point of Sale implementation for Pharmacy department. This assignment at Hospital was during Epic’s initial implementation and planning/readiness for ICD-10 delaying final implementation to 2014 provided familiarity with CMS ICD-10 changes and impacts.

PROGRAM MANAGER - HEALTHCARE / IT TECHNOLOGY 12/05–6/12

(Kaiser Permanente, Oakland, CA)

• OneLink - PeopleSoft Financials – Managing the Technical Project Offices overseeing the technical work efforts for a $30 million / year budget for 7 year Financial (AP/GL, PO/INV, RPTS) implementation (SCAL, NCAL, Regions Outside California).

• Enterprise Portal Framework – Managed the release to implement a National Agreement Initiative for a Dashboard on the Enterprise Portal, coordinating teams to ensure development, testing and deployment success.

• Payment Card Industry Mega Program – Managed the Switch Installation track, selecting vendor for the Electronic Payment Switch application, procuring equipment, supporting design of infrastructure, building out data center components and environments for application integration and testing.

• AD BI Program Management Office – Established a PMO for the Application Development Business Infrastructure organization to deploy resources, provide consistency in project management activities across portfolios, methodology definition, status reporting and project governance. Provided mentoring and development of central AD BI project management staff.

• Revenue Cycle Compliance Remediation Project – Managed legacy application teams during reactivation and remediation of patient and professional billing systems, including Laboratory / Radiology, Non-Government Billing, Worker’s Compensation, Third Party Liability, Coordination of Benefits and Commercial lines of business. Worked with ICD-9 CMS impacting changes reviewing system analysis.

• KP-IT Project Manager Level 2 – Achieved KP-IT Project Manager certification once approved by Certification Council on November 2, 2006 after fulfilling requirements defined by PM Academy.

Joyce Brack, PMP

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PROJECT MANAGER – SAFEGUARDS & SECURITY 2/05 – 11/05

(Master-Lee Corporation, Los Alamos, NM)

• Managed team of Professional Consultants performing analysis, design, development and testing for upgrades to the Lab-wide Accountability System, assessing Homeland Security requirements and ensuring worker and public safety assurance from nuclear, chemical, biological and terrorist threats as defined in the newly revised Design Basis Threat requirements for our National Security.

• Complex Project scenarios due to the magnitude of public safety involved (100% quality), the highly regulated requirements, and the change management of the existing UC Laboratory workforce.

• Responsible for funding, staffing and project schedules/plans to implement upgrades, as well as mentoring of Program and Department Managers in process improvements. Interfaced with DOE regulators, Laboratory Directors and Scientists, as well as Leadership and end users across the complex.

PMO / INTEGRATION PROJECT CONTROLLER – IT TECHNOLOGY 10/03 – 1/05

(PeopleSoft / ProUnlimited, PS Headquarters, Pleasanton, CA)

• Managed Program Management Office single-handed for JD Edwards Integration with PeopleSoft integrating Sales, Marketing, Call Center, PS.com, CustomerConnection.com, PartnerConnection.com, EdWeb and integrating seamlessly with Human Resources and Financial enterprise solutions.

• Responsible for individual Project Plans and integration efforts for each. Served as the liaison between IT and the GCO (Global Customer Operations) to ensure the Business needs were communicated and met. Mentored Project Managers in process and delivery, providing guidance in daily and complex situations.

PROPOSAL WRITER – GOVERNMENT CONTRACT ACQUISITION 9/03 – 10/03

(Master-Lee Corporation, Los Alamos, NM)

• Provided Consulting services to acquire contract for Safeguards and Security Project at University of California’s Los Alamos complex. After successful award – staffed initial team to initiate project activities.

PRESIDENT – PRIVATE COMPANY STARTUP 4/03 – 9/03

(PropertyGALORE, LLC, Yakima, WA)

• Established and setup a Corporate entity for investing and acquiring properties. Managed renovations of several purchased properties and established rental income after placing tenants in properties.

PROJECT MANAGER – IT TECHNOLOGY 3/01 – 4/03

(PeopleSoft / Platinum Consulting Group, PS Headquarters, Pleasanton, CA)

• PMO / Project Manager providing oversight and direction for Program Management Office staff. PMO responsible for all project management activities, communication/organizational change management activities, training, establishment of World Wide Power User plan and execution, liaison between IT and Business Stakeholders.

• First Adopter of PS8 CRM with internal implementation of Sales / Marketing module V 8.0. Collaborated with Product development while requirements, testing, and rollout were being performed for internal implementation. PeopleSoft acquired Vantive and rebuilt the CRM application on PS8 architecture. The timeline for this project was complex, in addition to having only alpha and beta products for implementation within the Project. The worldwide organizations were all using different processes and systems, with various country requirements. Performed Business Analysis, documenting “As-is” and “To-be” processes, defined requirements and established funding and milestone schedule setting. Worked with Business and Technology to define Functional and Technical Designs. Also provided design and implementation of communication and change management solutions. Worked with Technical Team to build new systems, build scripts for data migration, build training materials, write test scripts, and performed change management activities, while working to develop Support Agreements and future enhancement schedules. Also worked with Teams to perform Development validation, coordinate End Users through the testing cycles, coordinate Cutover activities and coordinate Business Team validation efforts for a seamless implementation. Also worked with Business owners to evaluate the effectiveness of system and define future enhancements by documenting and prioritizing requirements after system in use for a few months.

Joyce Brack, PMP

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Cont’d

• Implementation of PS8 CRM with internal implementation of Support module V 8.0. Established and maintained a detailed Project Plan to implement global CRM projects. This project was especially complex since the PeopleSoft Call Centers had been using Vantive and would be giving up a lot of functionality to implement their own PS8 CRM product. This project also integrated CRM with Financials and HR to become an Enterprise system.

• Upgrade of PS8 CRM to Version 8.4 including Sales, Marketing and Support modules. Functioned as Program Management Office Principle for the upgrade of PS8 CRM to 8.4 for Sales, Marketing and Support (Call Center) modules. This Project included the update of the PS.com and CustomerConnection.com sites. Complexity of project included the migration of customizations built in 8.0 and juggling the Business needs with all lines of business, now that all applications shared a single Enterprise system.

PROJECT MANAGER – IT TECHNOLOGY 1/01 – 2/01

(Nokia / Platinum Consulting Group, Mountain View, CA)

• Managed accelerated project to enhance Nokia’s Help Desk module (Vantive) with customer’s critical requirements for immediate implementation.

PROJECT MANAGER – IT TECHNOLOGY 10/00 – 12/00

(Platinum Consulting Group, Scottsdale, AZ)

• Professional Services provided to Corporate office authoring new Methodology for Consultants deploying applications and managing Projects in the Field.

MANAGEMENT CONSULTANT – SAFETY ASSESSMENT 1/00 – 10/00

(Strategic Management Initiatives, Hanford Reservation, Richland, WA)

• Provided management consulting to DOE’s Waste Management, Analytical Services and River Corridor Projects. Change Management duties included integrating the Safety Management program as part of DOE’s complex-wide mandate. Provided advice on effective implementation of existing safety mechanisms and identified gaps in compliance.

• Managed team, consisting of Process Operation Managers, to meet implementation schedules and milestones for total compliance.

PROJECT MANAGER – TRAINING & PROCEDURES 7/96 – 11/99

(Master-Lee Corporation, Hanford Reservation, Richland, WA)

• Appointed as Project Manager for the Procedures and Training efforts at DOE’s Hanford Spent Nuclear Fuel Project ensuring new facilities and processes are conducted safely and efficiently. These activities included leading a large staff of Professionals performing job and task analysis, development of materials and implementation for Operations, Maintenance, Radiation Protection and Technical personnel disciplines.

• Functioned as the liaison between Project Management and the Procedures’ sector – interfacing with all levels of management to support the Project needs to produce successful procedures for upcoming processes and facility maintenance. Drove timelines to meet aggressive deadlines to meet State and Federal agreements for public safety.

SENIOR ANALYST / TRAINING CONSULTANT – TRAINING & PROCEDURES 11/95 – 6/96

(Sonalysts, Inc., Hanford Reservation, Richland, WA)

• Led Project team supporting training and procedure services to meet customer demands. Supported the systematic approach to training, which included needs, job and task analyses, design, development, implementation and evaluation of new and existing programs.

• Performed procedure development for the Plutonium Finishing Plant.

TRAINING CONSULTANT – TRAINING & PROCEDURES 12/94 – 10/95

(Scientific Ecology Group, Inc., Hanford Reservation, Richland, WA)

• Directed training and qualification program development. Program development included analysis, design and training materials developed in accordance with DOE Order 5480.20A. Training Programs developed once Technical and Operations procedures established for K Basin Fuels Operators, Waste Sampling and Characterization Facility Power Operators and Site Industrial Hygiene and Safety Technicians.

Joyce Brack, PMP

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TRAINING INSTRUCTOR – TRAINING ASSESSMENT/DEVELOPMENT 8/94 – 12/94

(TOMA Enterprises, Rocky Flats, Denver, CO)

• Managed Training processes for the Analytical Laboratory Technologists at DOE’s Rocky Flats site. Performed job/task analysis and performed classroom and laboratory instruction.

• Ensured all materials were developed and implemented in accordance with 10CFR835, DOE’s Radiological Control Manual and Conduct of Operations requirements.

TRAINING INSTRUCTOR – TRAINING ASSESSMENT/DEVELOPMENT 10/93 – 8/94

(Scientific Ecology Group, Inc., Hanford Reservation, Richland, WA)

• Contracted to Westinghouse at DOE’s T-Plant project for Nuclear Process Operators upgrade for Certification. Performed staff mentoring and provided training material development for Operations in accordance with DOE Orders 5480.19A and 5480.20A. This included analysis, design and development for fissionable material handling certification programs. Successful in Operational Readiness evaluation to initiate new operation of Processes.

TRAINING INSTRUCTOR – TRAINING ASSESSMENT/DEVELOPMENT 9/91 – 10/93

(Premier Temporary Services, San Onofre, San Clemente, CA)

• Managed General Employee Training upgrade project for Southern California Edison’s San Onofre Nuclear Training Department. As an INPO (Institute of Nuclear Power Operations) accredited instructor, responsibilities included classroom instruction, training material and computer-based training (CBT) course development.

• Upgrades and new development included courses in the following Programs: Fitness for Duty, Emergency Planning, Respiratory Protection, Radiation Safety, Security and other Site-Specific topics required by INPO, Nuclear Regulatory Commission (NRC) and Station regulations.

TRAINING INSTRUCTOR / PROCEDURE WRITER – TRAINING & PROCEDURES 6/91 – 9/91

(Scientific Ecology Group, Inc., Waste Isolation Pilot Plant, Carlsbad, NM)

• Consultant deployed to develop new Program for Radioactive Shipping and Transport Packaging at DOE’s WIPP facility. Established program by assessing hierarchy of policies, procedures and regulatory requirements. Developed new procedures, as well as revision to existing, integrating the Program with NRC/DOT (Dept of Transportation) requirements for the transport packages shipping from the DOE waste generator sites.

• Participated as an Auditor on DOE’s Waste Acceptance Criteria Certification Committee Audit of Idaho National Engineering Laboratory for evaluation of readiness to begin shipping waste to WIPP.

TRAINING INSTRUCTOR– TRAINING DEVELOPMENT & IMPLEMENTATION 9/89 – 6/91

(ANA Tech, San Onofre, San Clemente, CA)

• Lead for Dosimetry and Health Physics’ Records Management Training Program for Southern California Edison at San Onofre. Provided analysis, design and development of course materials, overseeing and mentoring other instructors in classroom instruction, training material and computer-based training course development and delivery.

• Program curriculum courses included Health Physics, Dosimetry, Plume and Dose Assessment, Radiography, RadWaste, QA and other Site-Specific topics required by NRC, INPO and Site regulations.

QA MANAGER– NDE PROJECTS 4/86 – 9/89

(ANA Tech, Project Sites and Corporate Offices, San Clemente, CA)

• Managed the Quality Assurance department for Vendor company providing NDE services at Utility-owned generating stations. Performed vendor and internal audits, and oversight of staff responsible for maintaining Nuclear QA Program and records. Performed audits in accordance with ANSI B45.2, 10CFR50 Appendix B, SNT-TC-1A, and security, administrative and technical procedures.

• Provided NDE (Nondestructive Examination) Program and Project support. This support required Management to certify as Eddy Current Testing Level 2 Operators for data acquisition. Deployed for field services work managing Project teams during NDE projects for steam generator and secondary heat exchanger inspections. Project sites included Trojan, Ginna, Palisades, San Onofre and Haddam Neck commercial power plants.

• Additional responsibilities ensured ALARA, procurement, maintenance of personnel, equipment and material certifications, exposure history records, Project report writing, procedure development and database management.

Joyce Brack, PMP

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RECORDS CONSULTANT– RECORDS MANAGEMENT 3/85 – 3/86

(ANA Tech, Kansas Gas and Electric - Wolf Creek, Burlington, KS)

• Setup Records Management Program and managed the Health Physics Records group at Kansas Gas and Electric’s newly constructed Wolf Creek generating station. Developed Program, as well as trained and managed staff who would have ultimate ownership of new processes and program maintenance.

• Program components required initial records system strategy, definition and development, support of TLD Laboratory NAVLAP accreditation, training of HP personnel and procedure and process development for regulatory conformance.

RECORDS FOREMAN– RECORDS SPECIALIST 10/83 – 3/85

(ANA Corp., Georgia Power Corp - E.I. Hatch, Baxley, GA)

• Foreman during the Recirculation Piping Replacement Project at Georgia Power’s E.I. Hatch plant. Responsibilities included supervision of 30 technicians supporting the health physics’ records maintenance, critical during this project.

CONSULTANT– STARTUP CONSULTANT 6/83 – 9/83

(EA Fletcher, Rainier, OR)

• Performed new company startup for small business. Acquired licenses and setup records and processes.

TECHNICIAN – HEALTH PHYSICS / JOB COVERAGE 3/83 – 5/83

(Combustion Engineering, Portland General Electric – Trojan Plant, Rainier, OR)

• Performed radiation and contamination surveys, job coverage during refueling and maintenance Projects, instrument calibrations and decontamination activities, as a member of the Health Physics staff.

RECORDS SPECIALIST/TECHNICIAN – RECORDS MGMT/HEALTH PHYSICS 1/82– 2/83

(ANS Corp, Georgia Power’s – E.I. Hatch, Baxley, GA)

• Performed Health Physics and Dosimetry work activities during the Torus Modification Project. Responsibilities included equipment and instrument calibrations, control point monitoring, records maintenance and field work.

LEAD RECORDS SPECIALIST – RECORDS MANAGEMENT 3/80 – 1/82

(Allied Nuclear, Trojan, Rainier, OR - San Onofre, San Clemente, CA – Allied Decon Station, Yakima, WA)

• Initiated procedures for Allied Decon Station licensing with State of Washington meeting all requirements. Developed instructional procedures for operation of electropolisher, laundry equipment, decon equipment and techniques, performed routine surveys, controlled all dosimetry and instruments, maintained all radwaste shipment and receipt records, provided report writing for regulatory reports, and maintained general site records.

• Supported Health Physics group achieving Dosimetry tracking and requirements during Refueling Project at Trojan and Sleeving Project at San Onofre. During Sleeving Project, acted as Lead over 30 Dosimetry technicians supporting the massive influx of workers to re-sleeve the piping in the Steam Generators of Unit 1.

Joyce Brack, PMP

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Technical Skills

• PeopleSoft ERP

• Lawson / Infor ERP

• PeopleSoft 8 CRM - Certified as PS 8 CRM Consultant (2002)

• PeopleSoft Financial Modules (AP/GL, PO/INV, RPTG)

• Vantive CRM / Field Service Support & Web Self Service

• PeopleSoft CRM Help Desk Support, Sales, Marketing/Quality

• Microsoft Suite of Office Tools (Word, Excel, PowerPoint, Publisher, MS Projects); Lotus Notes, IBM PCs/AT; MS-DOS; WINDOWS 8.x, 10, 2000, NT; VB/VBA; SQL; MS SQL Server)

Education & Training

Extensive list of technical training and project management training (available upon request)

• Infor Project Manager Level 2 Certification

• KP-IT Project Manager Level 2 Certification

• PMI Project Management Professional (PMP) Certification

• INPO Certified Training Instructor

• QA Lead Auditor Training

• Attended Yakima Valley Community College

Professional Affiliations

• Project Management Institute (PMI) Member

Hobbies

• Sail: Crew on various races and regattas in competition, and cruising for recreation

• Clown: Perform clowning in hospitals, nursing homes and other locations where hope and healing through humor is promoted

• Bike: Avid bike rider enjoying different attractions while pedaling to various destinations

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