SUDHEER

647-***-****

adlcp4@r.postjobfree.com

PROFESSIONAL SUMMARY

Salesforce Certified Administrator with extensive experience in Salesforce Administration, Configuration and Customization, Data Validation, Sales and Service Cloud support activities.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.

Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.

Good exposure and experience in Administration setup like manage Users, Security Controls and Data Management.

Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.

Knowledge in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements in Salesforce.

Proficient in analyzing business requirements and implementing them to Salesforce objects, master-detail relationships, lookup relationships.

Build custom Conga workflows using Conga Composer and developed templates for email to merge fields from salesforce custom fields to word document.

Integrated salesforce with DocuSign for secure signing of documents. Developing test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.

Worked with business on a day-to-day basis, gathering requirements, attending scrum calls and worked closely with multiple teams.

Added and configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.

Knowledge on configuration of CRM applications & CPQ solutions. Strong experience working in Agile methodology and proficient in SDLC techniques.

Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).

Strong problem solving and troubleshooting skills with ability to make mature judgment.

SKILLS

Salesforce CRM Apex Language

Apex Classes/Controllers

Apex Triggers

Analytic Snapshots

Case Management

Automation

Static Resources

SOQL & SOSL

Visual Force Pages / Components

Apex Web Services

Messaging Services

Outbound Messaging

Workflow & Approvals

Reports & Dashboards

Custom Objects

Custom settings

Custom labels and Tabs

Email Services

Role Hierarchy

WORK HISTORY

SALESFORCE ADMINISTRATOR 12/2019 to CURRENT

Client: PayPal Toronto, ON

Worked on various salesforce.com customizations on standard objects and creation of customized business objects, screens and views.

Gather and document business requirements.

Helping users develop reports, reset passwords and maintaining data quality.

Involves support tasks to keep on monitoring functionality.

Configure and setup relationship between various objects.

Configuring Page Layouts, Record Types, Managing Fields, and their dependencies.

Customizing different Page Layouts and assigned them for different profile users.

Customized tabs among different business user groups.

Involved in HTML email templates and Visualforce templates.

Create, maintain and enhance workflow rules, validation rules, duplication rules, formula fields, Process builder.

Imported data by mapping to business objects in CRM system using Apex Data loader and Import Wizard.

Clearly documenting all the support related processes.

Worked on Sales cloud solution design, Account and contact management, Opportunity Management, Campaigns, Validation Rules and Process Builder.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Resolving tickets in data processing related to Salesforce integrations.

Developed Reports, Dashboards and processes to continuously monitor data quality and integrity.

Research, Compare and enable 3rd party offerings using the AppExchange.

Have a good understanding of Customer Relationship Management (CRM) and CPQ.

SALESFORCE ADMINISTRATOR 09/2018 to 11/2019

Client: CSC Ottawa, ON

Involved in all phases of SFDC including Requirement collection, analysis, designing, developing and testing of Salesforce application development and actively participated in writing correct user story in JIRA.

Worked on SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.

Developed & Build custom Conga workflows using Conga Composer and developed templates for email to merge fields from salesforce custom fields to word document.

Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Reports and Dashboards.

Developed in designing of Custom Objects, Custom Tabs, custom fields, role-based Page Layouts, design of Visual Force Pages, Reports, Dashboards and various other components as per the client and application requirements.

Involved in Deployment of code from Salesforce.com Sandbox to the Production environment using change sets & Eclipse.

Worked on third party Payment Gateways and Integrations.

SALESFORCE ADMINISTRATOR 12/2016 to 08/2018

Client: Smart Money Invest Toronto, ON

Responsible for dealing with Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields, page layouts and upload of data.

Implemented Case Assignment Rules, Escalation Rules, Case Queue Management, Live Agent Implementation and Dynamic Approval processing Knowledge Articles publishing in Sites and Entitlement Setup Created and Customized Workflows and Approval processes.

Visualforce page for Console components.

Visual-Force Component and Dynamic User Activations on Email alerts Worked on Batch and Scheduled Apex.

Implemented Web-to-Case to track and solve leads from the company website.

Tested functionalities and coordinated solutions with developers.

Created different workflow rules and Approvals for various campaign processes.

Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

SALESFORCE ADMINISTRATOR/DEVELOPER 12/2014 to 11/2016

Client: Shaw Communications Calgary, AB

Collaborated in requirement gathering, business analysis, for salesforce.com implementation.

Successfully developed the program plan within the estimated time, effort and quality goals.

Participated on translating and documentation of business requirements into functional requirements.

Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.

Implemented Customer Portal for various business requirements.

Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.

Developed cloud computing application using Force.com, Visualforce and Apex Languages.

Proficient in creating Apex Triggers, Apex classes, Visualforce Pages, AppExchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Exported data from legacy system and imported into SFDC through Apex data loader.

Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.

Created detailed data mapping document for integrating various systems with Salesforce.com.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Worked with Custom Reports and Report generation.

Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT).

CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Developer I

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