Mary R. (Polly) Roessler

*** **** ***** ****

Fairfield, CT 06824

203-***-****

adlcnb@r.postjobfree.com

Travel Business Experience

American Express Global Business Travel – Travel Counselor March 2020-April 2020

Shortly after joining AmEx’s GBT team of highly-skilled Travel Counselors who

provide exceptional travel care to corporate clients, the entire group was furloughed

and, effective October 2020, will be permanently laid off due to the Covid-19 pandemic

that has decreased travel by 92%, the recovery of which is not anticipated until 2022.

The remote GBT team is involved in customer service and accurate completion of both

international & domestic travel arrangements as well as special requests. Team duties

include executive servicing, making reservations and completing all service requests for

business travelers relating to car, air, hotel and limo services.

New Canaan TravelWorld – Travel Consultant, New Canaan, CT 2001-2020

Have specialized in planning and designing customized trips for high-end clientele. With many

years of experience on SABRE and developing strong communications & organization skills,

have coordinated complicated and unique itineraries in the leisure market for families and couples

focusing on land programs, cruise and adventure programs. Augmenting my agency's global

connections, have had the benefit of working with the consortium Virtuoso which connects to

resources that allow my clients to take advantage of special amenities.

American Express Travel Service – Travel Consultant, Stamford, CT 1996-2000

Developed skills and expertise in building primarily leisure business from busy downtown

Stamford location. Was frequently among the top producers in the Connecticut, Westchester

and East New Jersey network.

Wilton Center Travel – Travel Consultant, Wilton, CT 1985-1996

Worked extensively with airline computer systems – SABRE and Worldspan.

Managed travel planning for all facets of travel business from cruises to land programs.

The Travel Bureau – Outside Sales Representative, Wilton, CT 1982-1985

Ann Depp Travel - Outside Sales Representative, Fairfield, CT 1981-1982

Language & Travel Education

Virtuoso Week (world's top luxury travel networking event), Las Vegas 2013-2019

Professional development classes and personal networking.

Travel Financial Services (American Express-sponsored training program) 1997-1998

Two-day program specializing in foreign currencies and customer-focused selling skills.

SABRE training workshops - New York City 1993-1995

Sacred Heart University – School of Travel Agents, Bridgeport, CT 1981

Le Fleuron – 'Alliance Francaise' diploma, Florence, Italy 1966-1967

Studied Italian, French and Art History

Villa Brillantmont – French Study, Lausanne, Switzerland 1965-1966

Have traveled extensively throughout the world. In excellent health. Divorced.

Contact this candidate