Troy L. Holmes

Thornton, CO *****

adlclo@r.postjobfree.com 720-***-**** www.linkedin.com/in/troylholmes

Scrum Master, Content Development & Digital Learning Project Manager

Project Management Resource Management Content Management Content Localization

Versatile and highly productive leader with extensive experience in project management, resource management, software and hardware documentation, content management, and e-learning in a variety of industries. PMI Agile Certified Practitioner (PMI-ACP), certified Scrum Master, and certified Product Owner with a wide variety of program management experience driving on-time and on-budget programs to internal and external customers. Analytical, forward-thinking, project manager leading digital learning development and post-production evaluation measuring effectiveness across the entire organization.

Digital Learning Development

Content Development

Agile Development (Scrum)

Technical Writing

Resource and Project Management

Instructional Design

Professional Experience

SWISSLOG HEALTHCARE, Westminster, CO 2018 – present

Documentation Manager/Scrum Master

Manage a team of technical writers and instructional designers (course developers) who are collectively responsible for creating best-in-class documentation and training courses. Together we author in MadCap Flare and deliver innovative Knowledge Centers that contain internal and customer-facing content that is targeted and easily consumable.

Execute resource-leveling staffing plans, performance reviews, career planning, hiring, and on-boarding of new team members while managing day-to-day tasks to meet aggressive timelines within budget constraints.

Function as an individual contributor Scrum Master as well as manage other Scrum Masters for a large portfolio of pharmacy automation products as well as our flagship pharmacy inventory product. I function as a servant leader for a multi-faceted product team. This includes hosting all scrum ceremonies.

QUANTUM CORPORATION, Englewood, CO 2016 – 2018

Project Manager, Digital Learning, and Content Development

Managed projects with teams consisting of content writers, instructional designers, graphic designers, multimedia developers, UI designers, and technical editors. Deliverables consisted of e-learning, online help, micro-learning video, user documentation, intuitive interfaces, and multimedia components.

Executed resource-leveling, performance reviews, career planning, and hiring of new team members while managing day-to-day tasks to meet aggressive timelines within budget constraints.

Managed and guided instructional designers through the complete training development lifecycle, including analysis, design, development, implementation, and evaluation (ADDIE) resulting in comprehensive and engaging digital learning resources. Maintained a deep understanding of adult learning theory and methodologies.

Managed commitments and schedules spanning multiple core teams who were geographically dispersed throughout United States.

Provided an easy and efficient method for users to find appropriate content by leading teams in designing and continually improving microsites, called documentation centers, made up of HTML content, video, and digital learning for customer-facing and internally-facing documentation and training deliverables.

Realized company cost savings by effectively managing translation of content including choosing a vendor, documenting the scope of work, and managing the translation budget and projects from inception to publishing.

Generated and tracked metrics associated with documentation centers using Google Analytics, resulting in educated decisions regarding where the team needed to spend time enhancing the customer experience based on which content was accessed most often.

Tools: MadCap Flare, Storyline, Camtasia, Adobe Creative Cloud, Adobe FrameMaker, Captivate, and other various authoring and multimedia tools.

SAP HYBRIS, Boulder, CO 2013 – 2016

Knowledge Manager / Product Manager / Scrum Master

Led a team to design, develop, and implement a community-based developers’ portal. The portal consisted of API documentation, an API console, code snippets, blogs, release notes, getting started guides, micro-learning videos, security guidelines, architecture overviews, and more.

Directed writers and editors responsible for creating and editing knowledgebase articles used to resolve SRs in a call center environment. In addition, we were collectively responsible for writing a style guide to ensure high-quality and consistent documentation that was primarily written by developers where English was their second language.

As part of my Scrum Master responsibilities, I held daily stand-ups, sprint planning, sprint demos, and sprint retrospectives to drive incremental improvements. As a Product Owner, I created and managed a roadmap in JIRA and drove backlog grooming.

Managed schedules and resources for a team that was geographically dispersed worldwide in locations such as Boulder, CO; Munich, Germany; Gliwice, Poland; and Montreal, Canada.

Tools: DocPad, GitHub, Jira, CSS, HTML, JavaScript, JSON

MCKESSON CORPORATION, Westminster, CO 2007 – 2013

Lead Technical Writer

Researched, designed, and wrote user documentation and online help for software used by physicians, nurse practitioners, nurses, and other clinicians. Managed schedules and resources for a team of 20 technical writers. Ensured that all deadlines were met within budget and with high quality. Functioned as a project lead to mentor less-experienced technical writers and as the department editor for all customer-facing documentation.

Functioned as a Scrum Master to drive multiple, concurrent releases for more than 20 product lines, meeting project deadlines with high-quality results while leading the required scrum ceremonies (daily stand ups, sprint planning, sprint demos, sprint retrospectives, and backlog grooming).

Developed documentation for infrastructure, mobile web applications, and other Horizon Clinicals products, ensuring the quality and accuracy of content that was used in both new and existing projects / programs.

Tools: RoboHelp and FrameMaker

CARRIER ACCESS CORPORATION, Boulder, CO 2001 – 2007

Manager, Customer Training and Documentation

Managed a team of technical writers, technical trainers, e-learning developers, change control analysts, and application engineers. Provided leadership and direction for geographically dispersed technical writers and technical trainers.

Performed overall project scoping, planning, design, implementation, tracking, and maintenance relative to user documentation and training. Maintained and managed departmental budget.

Performed developmental and production editing, ensuring a high-quality standard based on our chosen style guide.

Selected and managed contract vendors to develop e-learning, leading to the company’s first-ever e-learning course which allowed customers to receive training without incurring travel expenses.

Teamed with peer project managers, supporting multiple, concurrent software and hardware development projects.

Designed and managed development of an online training management system enabling customers to view upcoming courses, and enroll in local and regional training classes. It also had an administrative component to manage training class details including course descriptions and prerequisites, scheduling training resources for webinars, onsite customer training, Boulder-based training, and regional training programs, tracking and scheduling training requests, tracking instructor availability, managing enrollment, managing expenses and budgets, and reporting metrics.

Achieved more efficient use of resources and established efficient workflows by leading multiple process evaluation and process improvement initiatives.

Tools: RoboHelp and FrameMaker

EVOLVING SYSTEMS, INC., Englewood, CO 1994 - 2001

Project Manager – Documentation and Training

Managed a group of technical writers/editors and course developers in a matrixed organization to develop documentation and training for the telecommunications industry.

Wrote and edited training materials for instructor-led training courses. Managed geographically dispersed technical trainers and technical writers.

Created and managed budgets for multiple, concurrent documentation and training projects.

Scheduled and prioritized team and individual workloads. Estimated resources and timelines for documentation and training projects.

Functioned as the departmental technical editor.

Developed training and career development plan for staff.

Tools: FrameMaker, PowerPoint

Certifications / Training

Certified Scrum Master, 2011

Certified Product Owner, 2012

PMI-ACP (Agile Certified Professional), 2012

Education

Bachelor of Science (BS), Management and Ethics, Summit Christian College, Gering, NE

Coursework, Technical Communication, Front Range Community College, Westminster, CO

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