Manager Tourism
Resume:
PERSONAL DETAILS
Full Name Monde Sogoni
Contact 071*******/adlcjv@r.postjobfree.com
Nationality South African
Transport Public
Availability Immediate
Language English
Present Remuneration N/A
Remuneraton Required
MIE Verification Available on request
Reference Ilka Meiring : 041-***-****
EXPERIENCE : 2 years experience
Worked at :
Grand hotel : Nine months
Period : December 2016 & December
2017 - june 2017
Duties : Pottery, hotel cleaning
Contact : Sharon - 041-***-****
or 071-***-****
Brooks Hill hotel & suites : Nine months
Period : Dec. 2018 - August 2019
Duties : Reception, Conference
ordinating & House keeping
Contact : Ilka Meiring - 041-***-****
Kuzuko Lodge : Six months
Duties : Lodge, Front desk &
Restaurant cleaning and
Scullery
Contact : Cathrine Delange - 042-***-****
or 082-***-****
SECONDARY EDUCATION
School
City
Port Elizabeth College
Port Elizabeth
Level Attained Tourism Level 4
Year Obtained 2012
Subjects
English Communication
Life Orientation
Maths Literacy
Client Services
Tourism Operations
Science of Tourism
Sustainable Tourism
TETIARY EDUCATION
College Port Elizabeth TVET College
Level Attained Tourism N6
Year Obtained 2017
Subjects Travel Office Procedures
Travel Services
Tourism Communication
Tourist Destinations
Other Qualification
Computer Literacy Introduction to PC’S
Microsoft Word
Microsoft Excel
MS PowerPoint
MS Access
Outlook/Internet Services
Achievements Can type 89 words per minute with a 100% accuracy
Name of Employer
Contact
Contact Person
Brooks Hill Suite & Hotel
Ilka Odette Meiring
City Port Elizabeth
Period December 2018 – August 2019
Position Intern : Receptionist/Conference
Coordinator
Reason for leaving Career advancement
Daily Duties – Receptionist
• Do a handover with the night porter
• Deliver security access register & list
• Float checks & handling of float
• Balance laundry tokens
• Charge restaurant take away, room service food, newspapers (Private Owners)
• Print all pre-list (arrivals, departures, stay overs)
• Liaison with maintenance on any problems
• Checking in & checking out guests
• Doing all quotes
• Do bill backs to companies
• Filing of all previous day/night registration cards & documents
• Liaison with Housekeeping to ensure all rooms are according to guests requirements
• Check pre-list of procedures
• Check availability and do online check ins
• Answering all calls (switch board is in reception) we deal with all calls & transferring of calls
• Handling all guest complaints
• Follow up on outstanding payments
• Taking messages for Resort Manager & helping him with normal duties
• Checking in/ out large groups
• Charging all to different guests accounts accordingly
• Making sure Housekeeping has the right rooming list
• Booking of a day tours/found properties
• Dealing with lost/found properties
• Dealing with Body cooperate(Private Owner’s requests)
• Doing & following up on outstanding payments
• Making reservations or cancelling reservations
• Checking in Time Share Units/ Checking out Time Share Units Conference Coordinator duties
• Check availability of conference dates
• Correspondence with guests on the lay out, different times of breaks, set up for conferencing
• Ensuring that the conference facilitator is happy with all meals, tea breaks etc.
• Being able to hire conference equipment if needed
• Posting of all charges with the conference
• Making sure files are in place
• Follow up on payments/receiving of payments
• Doing email correspondence
Contact this candidate