BENJIE

MONTECALVO

ENGLISH AS A SECOND LANGUAGE

TEACHER

PROFILE

Phone: +639*********

E-mail: adlcdf@r.postjobfree.com

EXPERIENCE

TEAM SUPERVISOR 51Talk ESL

Teaches non-English Speakers the context of English language providing real time training and coaching for team's betterment and guiding towards work expertise

CUSTOMER ACCOUNT

EXECUTIVE

Transcom Asia

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Prior teaching experience.

English language proficiency.

Proficiency in other languages.

Computer skills.

SKILLS

EDUCATION

BACHELOR OF SCIENCE IN

SECONDARY EDUCATION

MAJOR IN ENGLISH

CARLOS HILADO MEMORIAL STATE COLLEGE (2016 - 2020) REAL-TIIME ANALYST Transcom Asia

Manage the call volume, daily attendance and program break schedules Work closely with the operations team to analyze and help improve their delivery processes

Generate ideas for process and service improvement planning system Produce daily, biweekly and monthly internal reports SITE COORDINATOR Hello Jindouyun School ( Dongying, CHN ) aim to develop child's communication and language skills until they can become the best that he/she can be.

Teaches basic and intermediate textbooks to kids and providing real-time feedback and counseling to track kid's performance Charismatic and dependable Teacher with 2 years of experience delivering educational assistance and instruction to various levels of learners. Committed to providing students with necessary tools to achieve academic goals, instilling love of leaning and cooperative teamwork.

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