DANA C. GOLD, A+, NETWORK+, SERVER+, SECURITY+

U.S. Air Force Veteran, CompTIA and Microsoft Certified IT Professional with experience in leadership, training, and computer systems. 10 years of hands-on experience in hardware, software, networking, and troubleshooting a wide variety of operating systems platforms. Ability to collaborate with teams, exercise initiative, problem-solving, and analytic skills. Extremely fast learner of new technologies with exceptional customer service skills and capability to create and maintain new procedures quickly and efficiently.

SKILLS

•Windows 7/8/10

•Windows Server 2012/2016

•Linux

•Hyper-V Manager

•DNS

•DHCP

•Remote Administration

•Networking

•Physical and Logical Security

•Active Directory

•Access Management

•Remote Desktop

•Network Attached Storage

•Network Standards & Protocols

PROFESSIONAL EXPERIENCE

Bellwether Technology Inc. Sep 2020 – Mar 2021

•Harvest Software Administrator – Responsible for software availability for customers to promote packages from Development, to Staging, and finally residing in Production environment

•Utilized Remedy ticketing system to resolve customer-related issues

•LDAP Administrator – Responsible for performing user searches, creating accounts, resetting user account passwords, unlocking accounts, enabling/disabling accounts using Red Hat IDM Console for LDAP 10 and Secure RT for LDAP 11

•Utilized User Management web tool:

oCreated new user accounts and add users to related groups, reset passwords, revoke roles, delete accounts

oCompleted System Access Request (SAR) for users to gain access to their requested environments.

•Siteminder Administrator – Responsible for ensuring websites are passed through the Siteminder tool for authentication to required information

MacAuley Brown/Alion Science, Dayton, OH Apr 2019 – Jun 2020

Lead Systems Administrator

•Windows Server 2016 Installation and Configuration

•Active Directory administration creating accounts, password resets, group access management

•Software License Manager – maintaining license inventory, purchase orders, and renewal requests

•Utilizing Hyper-V Manager to create software license server VMs

•Installed various software packages according to customer specifications

•Created clone hard drives from master drives for new computer builds/special projects and deployment

•Set up stand-alone and peer-to-peer networks for special, short-notice, projects

•Requested and purchased software packages for organization-wide usage

Altamira Corp, Dayton, OH Oct 2017 – Apr 2019

System Administrator III

•Upgraded DC/OS environments using Linux CLI

•System administration – moves/adds/changes

•System maintenance, monitoring and troubleshooting

•Sole JIRA Administrator:

oCreated/maintained JIRA user and group accounts

oAdded new users to groups for project access

oCreated/maintained new/current projects

oCreated/maintained new workflows, tasks, sub-tasks, status updates, and Kanban boards

oCreated/Maintained customized permissions so only certain users could perform certain tasks per project

oUtilized triggers to ensure when events occurred, users or groups were notified of the change

Consulting Services, Inc., Dayton, OH Jul 2015 – Oct 2017

Program Manager/Task Lead

•Directory Resource Administrator; created/deleted, provided access management, and updated user accounts, security groups, and distribution listings

•Managed a team of four personnel responsible for all areas of IT support, to include classified systems, for the Capabilities and Integration Directorate (AFLCMC/XZ)

•Responsible for the replacement of outdated systems and peripherals, while also troubleshooting and calling warranty maintenance issues for customers

•Advised and coordinated all IT-related purchases according to customer specifications

•Managed relocation of all computer systems and phones according to customer requirements

•Provided network management, including port security, port activation, and network cable management on the switches

•Ensured compliance with all Operations Security (OPSEC) directives

•Maintained Quality, Safety, Security, and Training Programs as well as coordinate and maintain Standard Operating Procedures

•Reviewed problem and resolution trends in Remedy ticketing system to ensure root causes were discovered and fix actions were documented

•Managed, monitored, and reported performance metrics to the directorate to ensure contract compliance.

Sumaria Systems, Inc., Dayton, OH Feb 2014 – Jul 2015

Systems Engineer I

•Delivered IT support in all areas of NIPRNet and SIPRNet server and workstation security

•Created, revised, and updated System Security Plan and Stand Operating Procedures documents

•Managed permissions to domain groups, distribution lists, and network shares as Information Assurance Officer

•Provided IT support to Capabilities and Integration Directorate (AFLCMC/XZ) across various areas, including telephone support, automated data processing equipment, iPhone/wireless devices, and laptops.

US Air Force, Multiple Locations June 2010 – Jan2014

Superintendent, Policies & Procedures (2012 – 2014)

•Oversaw organization's Communication Standardization and Evaluation Program

•Provided guidance and training to newly assigned personnel on policies and procedures, ensuring evaluations were conducted according to the directing Technical Order

•Monitored organization's self-assessment program, reporting findings to the Director and recommending solutions to eliminate annotated discrepancies

•Performed and documented evaluation reports and trend analysis, recommending solutions for process improvement.

Superintendent (2011 – 2012)

•Managed data confidentiality, integrity, and availability for the center's $5.6 billion IT infrastructure and 896 Intelligence Analysts

•Directed procurement, configuration, and installation of 8,000 PCs, 5,000 communications devices, and 584 servers across six networks

•Oversaw a division of 115 military, civilian, and contractor personnel, support USAF's largest intelligence computer facility

•Oversaw the installation of devices for classified and unclassified networks, addressing up to 9,000 troubleshooting tickets

Section Chief, Client Services Branch (2010 – 2011)

•Tracked 30,000 trouble tickets monthly, ensuring customer issues were resolved in a timely manner

•Managed Client Service Center (24 military and contractor personnel) operations, ensuring 24x7 IT support of the largest USAF Sensitive Compartmented Information Intelligence Facility

•Established standard operating procedures to streamline customer service procedures and decrease system downtime

•Analyzed and briefed IT trends and analysis to the Director, Communication and Information Management and senior IT staff

•Communicated with command staff ticket trends to ensure root causes for issues were documented for future fix actions

EDUCATION

•Bachelor of Science: Public Safety & Emergency Management

Grand Canyon University - 2014

•Project Management Course

Villanova University - 2020

TRAINING & CERTIFICATIONS

•CompTIA A+ CE – valid through 2023

•CompTIA Network+ CE – valid through 2023

•CompTIA Server+ CE – valid through 2023

•CompTIA Security+ CE – valid through 2023

•MyComputerCareer – Information technology System Administrator - 2020

•MTA Security Fundamentals

•MTA Server Fundamentals

CLEARANCE

• TS/SCI eligible

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