Luc Levesque

+1-509-***-****

adlc9w@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS

Led and implemented complex projects — mitigated risks, managed requirements, and worked with project stakeholders while managing expectations at the department and project levels.

Trusted leader known and respected for leading successful change in projects and building credibility with executive teams, customers, Engineering Teams and staff.

Top-performing leader with record of implementing successful processes that increased efficiencies and increased customer and employee satisfaction.

Aviation Industry Experience offering more than 36 years in Commercial and Business Aircraft

PROFESSIONAL EXPERIENCE

MITSUBISHI AIRCRAFT CORPORATION (MITAC)

Manager Reliability and Service Engineering

March 2016 - Today

• Manage multicultural global teams including up to 16 direct and indirect reports; developed staffing plans, manage workloads, define deliverables, hired resources, conducted performance reviews, and ensured compliance with established company policies.

• Spearheaded the activities surrounding the creation and implementation of the first FRACAS report for the M90

• Led the creation and implementation of Standard Operation Procedures for Service Engineering and Reliability Teams

• Created plans for Start Up Team (SUT) and Field Service Representative (FSR) to support Customers at EIS – MITAC and Suppliers

• Discuss potential Design Improvements with Engineering Team Leadership following results from Flight Test data

• Active member on the Change Board (PR approval and recommendations)

• Promote, support and educate the Team as a Safety Focal for the Customer Support staff in Nagoya

• Chair the internal Customer Support Steering Committee

• Build a team of highly talented specialist to achieve more than 95 % readiness for EIS in less than 15 months (from practically about 5 %)

• Issued deliverables at 100% completion in MPP

• Manage and lead monthly Technical Review meeting with Customers Luc Levesque

+1-509-***-****

adlc9w@r.postjobfree.com

• Co-Chaired Kaizen activities to improve internal process

• Developed action plans following Customers Satisfaction Survey feedback

• Lead the development of Fault Isolation Manual Analysis data to be submitted to Technical Publication for the issuance of the FIM

• Lead the creation of the OMS Nuisance Message list and the development of the mitigation plans (reset procedures)

• Led and supported Aircraft Systems M90 Introduction training to JCAB BOMBARDIER AEROSPACE

Senior Field Service Representative

February 2004 – March 2015

• Hire and train local talents (FSR) in hardship location (China)

• Provide on-site guidance to customer and facilitate integration of Bombardier aircraft into customer’s operation in a safe, efficient and economic manner.

• Provide information and informal training on technical, operational and logistical matter related to the aircraft’s operation and maintenance to the customer.

• Set priorities and escalate concerns within the customer’s organization and Bombardier.

• Update Business Aircraft management of customer’s operational and maintenance issues/concerns.

• Identifies areas of the customer’s operation or procedures suitable for improvement as related to the operation of Bombardier aircraft.

• Influence customers to take action recommended by Bombardier to improve performance and satisfaction with Bombardier’s product.

• Interfaces with the customer’s organization at all levels and help operators to comply with local regulatory authorities.

• Lead / support Bombardier field parties or start up teams as they carry out modifications’ retrofits, product improvement installations and damage repairs at the customer’s facility.

• Build effective working partnerships across functional department and key influencers within Bombardier to enhance the customer experience.

• Set budget in own territory for the full year and track the expenses throughout the year to ensure compliance with the company objectives.

Luc Levesque

+1-509-***-****

adlc9w@r.postjobfree.com

BOMBARDIER AEROSPACE

Project Manager (Temporary)

May 2010 – August 2010

• Perform supervisory responsibilities for assigned employees and areas, personnel decisions concerning disciplinary issues and employee schedules and leave.

• Serve as customer primary point-of-contact in communicating, coordinating, and follow- up for items such as time / labor / material quotes, preliminary invoices progress updates, customer approval and debrief on work packages, resolutions of squawks and warranty issues.

• Perform Project Management duties for aircraft to include identification of potential risks and management of constraints.

• Pre-plan, develop and maintain schedule through aircraft delivery and follow-up.

• Monitor and oversee work flow to ensure work package is on schedule and within budget. Ensure that work is performed in accordance with MOE and return aircraft to service after maintenance.

• Produce maintenance and other employee reports as assigned.

• Review, approve, and sign final customer invoice as needed, (i.e., warranty negotiations, and revision of service orders (SVOs).

• Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure, review invoice and margins, set-up outside sales for parts not received, and send parts / supplies to customer).

• Responsible for meeting or exceeding facility financial objectives on the project.

• Encourage and promote a safe work environment by supervising a safety / security program which includes operation of support equipment, aircraft systems and general housekeeping. Ensure that regular established safety / security audits are conducted and discrepancies are addressed.

Fleet Controller AIR CANADA (MOC/MCC)

February 2000 – January 2004

• Supervise work and provide troubleshooting to non-maintenance stations around the world.

• Provide central coordinating point for all Line Maintenance activities on around-the- clock basis including operating emergency situations.

• Provide guidance, technical assistance to Line Maintenance stations, Flight crews and Flight dispatch

• Manage Minimum Equipment Lists (MELs) and CDL in Maintenance Deviation Program and provide MEL authorizations to Flight Operations as well as maintaining awareness.

Luc Levesque

+1-509-***-****

adlc9w@r.postjobfree.com

• Evaluate, assess and coordinate down line effects of mechanical incidents and coordinate flow of information between Scheduling, SOC, STOC, Purchasing and Supply as well as Technical Services divisions and Line Stations.

• Monitor and record aircraft operating incidents, irregularities and delays and prepare Daily Maintenance Operation Summary.

• Monitor deferred Aircraft Maintenance Production work and significant program delays and report deviation files and aircraft operation record. WORK HISTORY

Mitsubishi Aircraft Corporation

Manager / Customer Support Reliability and Service Engineering 2016 - Present Discovery Air Technical Services

Lead Hand - Supervisor / Senior Licensed Avionic Technician 2015 to 2016 Bombardier Aerospace, Business Aircraft Division 2004 to 2015 Senior Field Service Representative

BAS Amsterdam (Temporary assignment) May 2010 – August 2010 Project Manager

Air Canada 1998 to 2004

Technical Instructor (B767 / CRJ) and Maintenance Controller Lead Avionic Technician 1984 to 1998

Different Airlines (by descending order) – Innotech Aviation, Inter-Canadian, Saudi Arabian Airlines

(based in Riyadh), Nationair, Air Canada, Air Transat, Wardair, Canadian Airlines, Nordair) EDUCATION

Adult Education Certificate, St-Francis Xavier University, Nova Scotia Avionic Technology Diploma, College Edouard Montpetit, Quebec, Canada INTERESTS / HOBBIES

Snorkeling, bicycle rides, tourism, reading

trust Flight provides airworthiness management services and digital workflow applications to the aviation industry, specifically in the area of maintenance and operation of aircraft. Most of these processes have historically been heavily manual and paper-based leading to inefficiencies, added cost and risk of delays. Trust Flight’s platform, applications and services are based on digitizing the processes, but also harnessing the data associated with these activities enabling more transformative changes such as predictive maintenance and more optimized use of aircraft. Background to Role trust Flight CAMO Services division has restructured around customer accounts segments broadly divided between Business Jets and Commercial Aircraft. Each customer segment is a self-contained team comprising Technical Services, Technical Records and Planning, supported by core services such as Technical Library. Description Reporting to the Trust Flight Continuing Airworthiness Manager the Technical Support Manager is responsible for leading their team in delivering against agreed customer and regulatory requirements. The role is both an integral part of the management of airworthiness services and a critical client facing position. Responsibilities Lead a multidisciplinary team to deliver against defined Customer Service Levels for nominated Accounts. Ensure a cost effective, quality, delivery against contracted customer requirements. Nurture customer relationships to enable retention and growth of Accounts. Support the Continuing Airworthiness Manager (CAM): Be responsible for the management and supervision of continuing airworthiness activities in keeping with EASA Part M M.A.706 (d) or equivalent national aviation authority regulations. For aircraft contracted into the care of trust Flight, ensure all regulatory requirements are complied with. Essential Requirements Formal aeronautical education. Minimum 5 years of relevant experience. Customer-Facing Experience and talent for influencing client management. Ability to Manage Multiple Projects and Relationships Simultaneously. Key team management skills – planning, listening, communicating, development and time management. Previous experience in a Continuing Airworthiness Management Environment Desirable Requirement Aircraft Maintenance Engineers License or Degree. Management experience in an EASA Regulated Airline, CAMO or MRO. Continuing Airworthiness experience across mixed fleet from business jets to wide body. Experience across Commercial, Business and Cargo Operations. Evidence of dealing with multiple International Regulators. 5 years’ experience in a variety of roles involved in commercial aviation covering both Airworthiness and MRO activities. Project Management, Negotiation, Presentation or Change Management Skills.

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