Manoj Khaire

Contact No. : 976-***-****

E-mail : adlc6x@r.postjobfree.com

Career Objective:

To achieve high carrier growth through a continuous learning process and strive to utilize my

experience to achieve companys goals.

Key Skills:

Good communication & customer service skill

Experienced in preparing excellent documentation on business requirements (SOPs)

Data Analysis and Data Interpretation

Self-organized with ability to multi-task when required to achieve task timelines

Working knowledge of Excel, PowerPoint and other MS products

Working knowledge of SQL

Work Experience:

Company : Resilinc Solutions Pvt. Ltd.

Duration : February 2016 - Present

Role : Team Lead Client Relations

Responsibilities:

1. Working with high-tech, life science and automotive customers

2. Communicating with clients, understanding their requirements

3. Planning, anticipating & analyzing the requirements and asking for more information if

required

4. Connecting link between client and various cross-functional teams for best output

5. Trouble shooting the issues raised by internal and external customers via JIRA (ticketing tool)

and email

6. Achieving internal as well as external customer satisfaction from the solution provided to the

query received

7. Adhering set SLAs for acknowledgement (1 day) and resolution (3 & 5 days)

8. Prioritizing the issues received as per the criticality of the issue (P1, P2, P3 & P4)

9. Analyzing issue in order to take further action as below:

a. If it is a Request for Information task, provide accurate solution to the question

b. If it is identified as bug or improvement in the product, highlight it to engineering team

c. If it is identified as a data related activity, highlight it to data team

10. Maintaining the track record of all the activities of every issue

11. Renewal and upsells

12. Testing of bugs and features implemented in each release on demo environment

13. Publishing the knowledge based documents every month across the cross functional teams

14. Team Management:

a. Managing team to ensure efficient day-to-day operations

b. Delegation of the task across the team on the basis of priorities

c. Understanding issues raised by the teammates and helping them in achieving their

business goals

d. Training new joiners thoroughly and conduct their evaluation tests

e. Representing the team in monthly product releases

f. Training team members on updates in product

g. Conducting 1st round of interviews for the team

15. Conducting webinars for Global audience to give them product knowledge

16. Communicating customers feedback to the Product Management team.

17. Certified ISO 9001:2015 internal auditor and represented team in external audit. Also attended

the two day training program for ISO 27001:2013. (Results are yet to be announced)

18. Creating and updating ISO related documents for the team and maintaining it on SharePoint

(such as SOPs, process flow charts, training plan for the team)

19. Exchange

Company : Global Advertisement Services

Duration : May 2012 - January 2016

Role : Team Mentor - Client Relations and Account Management

Responsibilities: To manage the team of CRM Executives and handle critical clients

account, communicating with clients, connecting link between the clients and offshore

team, collecting client requirement, understanding the clients requirement, strategizing

and creating plan to execute the client requirement, follow up with the clients on the

projects and maintaining good relationship with them, ensuring delivery and quality is

met within SLA, client retention, various report making.

Company : O2 Enterprises

Duration : July 2007- August 2010

Role : Business Development Executive

Responsibilities: Job responsibilities were Client Acquisition, Contacting the clients

with specific customized concepts to ensure achievement of their objectives through

various products as available through the medium, Understanding client requirements,

Strategize with the team and client to create appropriate communication approach and

timelines for execution, Receiving and discussing briefs from/with the Client and

briefing to the Technical Team accordingly, Post sales activities.

Awards & Achievements in the current organization

Received spot reward three times for proactive measures taken to avoid escalation

Received Employee of the quarter award for three quarters

Educational Qualification:

S.S.C. from Maharashtra Board with 81.46% (2005)

H.S.C. from Maharashtra Board with 67.50% (2007)

B.Sc.(Comp. Sci.) from Pune University with 62% (2010)

M.B.A. (Marketing) from Pune University with 63% (2012)

P.G.D. in Foreign Trade from Pune University with 69% (2012)

Personal Profile:

Fathers Name : Mr. Haribhau P. Khaire

Date of Birth : 27th September 1989

Marital Status : Married

Languages Known : English, Hindi and Marathi

Address : A403, Lake Paradise, Wagholi, Pune - 412207

Declaration:

I hereby declare that all the information given above is true to the best of my knowledge and

belief.

Place: Yours Truly,

Date: Manoj Khaire

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