JL

OBJECTIVE

To utilize my knowledge,

capabilities, and continue

learning potential to

enhance corporate as well

as personal growth in

addition to gaining more

experience to become a

valuable member of the

organization.

SKILLS

Word, Excel, Lodge

net, Fosse, PMS

program, Opera,

Windows and minor

computer

configurations, etc.

JEFFREY HADJI LATIPH

SALES AND HOSPITALITY adlc4v@r.postjobfree.com

EXPERIENCE

FRONT OFFICE SUPERVISOR • HILTON SAN JOSE • 2013 – PRESENT Responsible for supervising the activities that create the first impression for our guests and performing the following tasks to the highest standards: Manage the hotel front desk including check in / check out. Guest requests, concierge and promotions of in- house activities. Monitor the appearance of team members with an emphasis on training and team work.

GALLERY HOST • HYATT PLACE • 2010 - 2013

Plays a key role in the entire hotel. Front desk, gallery breakfast, and gallery café. Providing high quality customer service in general aspect, with each guest leaving happier at the end of each interaction.

FRONT OFFICE MANAGER • HOLIDAY INN HOTEL & SUITES • 2008- 2010 Responsible for running a staff of 15 individuals in the front office, ensuring every aspect of daily operation is being met. Complete knowledge, policy, and procedure relating to the front desk operations as well as handling all customers’ complaints. Multi task and having the ability to ship direction in a fast pace environment while performing the task effectively in a professional manner, providing the highest quality service and satisfaction.

Certified I.H.G. Guest service manager Canadian standard management program 2010 Received and completed the Stay Real Championing the Guest Workshop NIGHT AUDITOR/FRONT DESK AGENT • MARRIOTT SAN JOSE • 2005- 2008 Responsible for checking guests into and out of the hotel. Post charges to guestrooms and verify credit card balances at the end of the shift. Distributes information to guests in timely manner. Assist in rectifying guests’ questions and concerns. Night Auditor task to process credit card reconciliation check and correct all the charges to ensure the market codes are correct for the right rate before executing the final closing of the day. Create a flash report for the total room revenue.

FRONT DESK MANAGER • FAIRFIELD INN & SUITES • 2000 - 2008 Responsible for running a staff of 13 individuals in the front office. Ensuring every aspect of daily operations being met. Complete knowledge, policies, and procedures relating to the front desk operations, handling all customers’ complaints. Multi task and able to ship direction in a fast pace environment while performing the task effectively in a professional manner, providing the highest quality service and satisfactions. Received 0.6 Management program by FRED PRYOR class( certified) Received recognition award 2x employee of the month. INSIDE SALES/ INVENTORY COORDINATOR • BAYAREA LABELS • 1992- 2000 Managed to coordinate the inside sales, scheduling, dispatching, and contacting the customers for any discrepancies. Work closely with the shipping department in expediting job orders. Coordinator functions include delivering the product to the customer’s locations. Responsible for the raw material monthly inventory. adlc4v@r.postjobfree.com 408-***-**** HTTPS://WWW.LINKEDIN.COM/I N/JEFFREY-LATIPH-B80591AB

EDUCATION

BACHELOR OF SCIENCE IN MARKETING

• MANILA, PH • SAN SEBASTIAN COLLEGE

PHLEBOTOMY TECHNICIAN

• SAN JOSE, CA • BOSTON REED COLLEGE

CERTIFICATION

Management and supervisory program (Fred Pryor class) San Jose CA. Signature” Legendary Sales & Service Training San Jose CA. I.H.G Guest Services Manager Program Atlanta GA.

Stay Real Championing the Guest Experience Workshop Vancouver CA.

Contact this candidate