Manager Management

Nancy E. Monté

Profile: www.linkedin.com/in/NancyMonte

Email: adlc2y@r.postjobfree.com

Phone: 713-***-****

Summary

Project Manager experienced in managing, implementing, and supporting large, global application development projects and software programs. Strong business analysis, project management, system design, content development, organizational change management, and training background. Expertise in eCommerce, Electronic Medical Records (EMR), Client Relationship Management (CRM) programs, E-Procurement Systems (EPS), Human Resource Management Systems

(HRIS), Time and Expense Control Systems, Workforce Management Systems (WFM), Midstream Oil and Gas systems, and Financial systems.

Skills

Project Management in Agile framework in both

Rolling Wave and Scrum methodologies.

Business Analysis

Organizational Change Management

Business Consultation

Business Intelligence (BI) and Reporting

Process Improvement

Resource/Workforce Management

Training & Development

Incident Management

Professional Experience

Senior Software Implementation Project Manager

JULY 2018 – PRESENT

Emerson Electric

6005 Rogerdale Rd, Houston, TX 77072

Responsible for project delivery of company’s commercial off the shelf (COTS) software products for the mid-stream oil and gas industry. Ensure that projects are delivered on time, within budget, to the contractual scope, and with the required quality standards while making certain that the customer's expectations and system acceptance are achieved. Lead a team of functional and technical resources during the end-to-end implementation. Created and validated financial forecasts and provided ongoing reconciliation of resources and expenditures. Manage multiple projects at one time and ensure that management and project stakeholders were kept up-to-date weekly on the project's progress.

TransactionManager - Successfully executed a year-long project for a large Angola-based client to deploy TransactionManager. Managed a global team of 12-14 internal resources to implement a system that enabled the client's shippers and merchant pipeline operators to communicate and share information with its suppliers, transporters, and other companies involved in the business cycle. The system integrated all components of a pipeline’s or shipper’s purchase, sale, and transportation arrangements with third parties on their facilities. The project was completed one month earlier than scheduled and had a deal value of over 1 million.

PipelineScheduler – Managed a team of 5-7 resources to implement pipeline scheduling system for an Argentinian based client. The system provided a central data repository to standardize information management for accounting and marketing groups, operations, engineering, and management. It organized and consolidated crucial information to support daily commercial and operational decisions.

Synthesis Order to Cash System – Oversaw the upgrade of Synthesis 13.2 for a Colorado based client. Synthesis is a liquid logistics and commercial management application used by companies that store or transport liquid hydrocarbons to manage their entire order-to-cash cycle During cutover, we had to ensure that the client's external shippers, who used the system, were not impacted during cutover. I managed 6-8 internal resources on the project, and it took 10 months to complete

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Senior Project Manager - Commerce & Store Operations JULY 2012 – JANUARY 2018

Academy Sports and Outdoors

1800 N Mason Rd, Katy, TX 77449

Responsible for managing scope, schedule, resources and costs associated with projects. Accountable for maintaining updates of project execution plans in Microsoft Project and Daptiv Project Management system. Supported eCommerce and Store Operations business lines. Strong understanding and experience of SDLC and IT governance methodologies, tools and approaches to successful project implementations; including Agile and Waterfall software development methodologies and project management principles.

Gift Card Conversion Project/ Blackhawk & Incomm - managed project to convert 75 million legacy gift cards to FirstData's ClientLine system. It reduced gift card fraud and enlarged the company's brand footprint by putting gift cards at third party retail stores, like Walgreens, Kroger, and CVS across the country. Upon completion, this project brought in over 1 million dollars in revenue every month.

First Data TransArmor - managed project to implement payment card security that uses tokenization technology. Implementing the TransArmor project, improved our card data protection, eliminated card data storage and the rising cost and complexity of PCI compliance.

AJB/Verifone Retail Transaction Switch (RTS) - managed project to replace our transaction switch. It allowed the company to securely process individual credit card and transaction types to one of several financial institutions for authorization. It was the hub for all the payment processing needs in a multi-channel, retail environment where electronic payments are accepted from e-commerce sales, store, and call center.

Kronos Workforce Management & Workforce Mobile - managed the Workforce Management project in 2014 to deploy the Time and Attendance, Leave Management, Budgeting and Forecasting modules of Kronos to 25,000 employees. It helped the company control labor costs, improve workforce productivity, and manage compliance risks making the tedious tasks involved with monitoring employee time and attendance work easier.

Oracle Retail Store Inventory Management System (SIM) - Deployed SIM to 180 stores/18,000 employees in 2013. It helped store personnel perform in-store operations such as receive merchandise from the warehouse or directly from vendors, replenish and order stock, request and implement price changes, manage physical inventories and perform stock counts, print tickets, labels, and run management reports.

Human Resources Management System - Worked on several SuccessFactors upgrades. Also worked on data mapping projects to convert to Workday system.

Sr. Enterprise Applications Lead

NOVEMBER 2010 – JUNE 2012

Gulf Coast Services 6330 Gulfton St. Houston, TX 77081

Business Analysis – Supported the Human Resources and Treasury departments by capturing their business requirements on several key projects the company was implementing including a new customer payment system.

Project Coordination- Ensured timely development and ongoing maintenance of the company's ERP system, PeopleSoft. Also managed upgrade of PeopleSoft ERP Human Capital Management to version 9.1 (WFM and Labor Rules & Monitoring modules). Implemented TimeLink time & attendance program and migrated 7,000 employees in 30 locations across the country to new time clock system.

Organizational Change Management - Developed change management strategies as required. Ensured projects met objectives on time and on budget by increasing employee adoption and usage. Responsible for changes to business processes, systems and technology, job roles and organizational structures.

Communications - Responsible for writing and executing communications including change management and stakeholder notices.

Training & Development - Created and implemented training strategies for employees across 30 locations. Monté / 3

EMR Business Consultant

MARCH 2010 – October 2010

Avanade Inc. (MD Anderson Cancer Center, Electronic Medical Records (EMR) Development and Support Consultant) 818 Stewart St. Suite 400 Seattle, WA, USA 98101

Business Analysis - Gathered business requirements for the Infusion Therapy, General Internal Medicine, Breast Center, and Emergency Center departments.

System Training & Support– Responsible for delivering training and application support of ClinicStation on four modules: Consults (electronic appointments made with physicians), Order Sets (prescription orders electronically signed by a physician and routed to Pharmacy), Lab Order Entry (electronic orders for laboratory tests), and iConsents (electronic patient consent forms).

Change Management - Responsible for creating and implementing change management strategies and plans to maximize employee adoption and usage and minimize resistance. Evaulated the impact of planned organizational change. Identified risks and developed risk mitigation tactics.

Technical Writing- Prepared and published user manuals and handouts. Responsible for end user communications and alerts about upgrades and technical issues.

Implementation Analyst/Organizational Change Analyst JANUARY 2003 – May 2009

JPMorgan Chase; Information Technology;

712 Main; Houston, TX 77002

Product Management – Oversaw the Siebel Client Relationship Management (CRM) product used my Middle Market Banking. Responsible for defining the release process and coordinating all of the activities required to release the product. On average we did 4-5 releases per year. Also participated in the project to migrate from Siebel/Oracle CRM to SAP Business Suite CRM.

Business Analysis - Met with internal customers to understand their needs, gather business requirements, and improve the quality of the services being delivered.

Release Implementation management - Managed, planned, scheduled and controlled software build through different stages and environments, including testing and deploying software releases. Managed a team of product developers and consultants to ensure accuracy and on-time delivery of SAP Client Relationship Management (CRM) ERP system when the bank merged with another financial institution. Data from Siebel was migrated to SAP CRM.

Change Management – Designed and implemented internal and external adoption initiatives, conducted change impact analysis, assessed change readiness, and identified and managed the anticipated resistance. Identified and coached change champions to help us with our initiatives. Applied strategies to support the adoption of the new business processes, organizational structure, and technology changes we delivered. Defined and measured success metrics and monitored change progress.

Education

University of Houston

Bachelor of Science

Information Systems Technology

4800 Calhoun Rd, Houston, TX 77004

Certifications & Training

Lean Six Sigma Green Belt – 2002

Villanova University- Human Resources Development certification - 2004 Oracle Store Inventory Management training – 2013

ALU (Academy Leadership University) - 2016

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