EXPERIENCE

CASUAL PACKAGE HANDLER

FEDERAL EXPRESS (FEDEX), GAINESVILLE, FLORIDA

JAN 2021 – PRESENT

• Hard working team member skilled in safely moving heavy loads manually or with equipment. Punctual, reliable and dedicated to teamwork.

• Responsible for ensuring sort runs efficiently and quickly throughout the belt.

• Scanning in packages to correct drivers as they arrive off the pods.

SEASONAL PERSONAL VEHICLE DRIVER

UNITED PARCEL SERVICE, INC., GAINESVILLE, FLORIDA

NOV 2020 – JAN 15TH, 2021

• Personal Vehicle Driver adept at delivering shipments safely while meeting tight deadlines. Reliable and energetic employee. Excellent sense of time and direction.

CERTIFIED CUSTOMER SERVICE SPECIALIST/JOB PLANNER

PRIDE ENTERPRISES, INC., BUSHNELL, FLORIDA

MAY 2011 - FEB 2020

• Ensured complete customer satisfaction in every aspect of their experience with our facility, from initial greeting to final product fulfillment. Built long-term, loyal customer relations by providing detailed order, account and service information.

• Assisted in the training of new employees at Job Planner Order Entry lessons and in Customer Service Etiquette. This included cross-training with co-workers from other departments. Interfaced with IT to situate new employees in their work environment as efficiently and stress-free as possible.

• Gained proficiency in Microsoft Outlook, Word and the order- entry system (Dynamics AX) and reported any service concerns with our customer service supervisor.

• Maintained communications with management, including plant-to-plant supervisors, district managers and our sales reps.

TRENT SHERMAN, CSS

adlc11@r.postjobfree.com

LinkedIn:

www.linkedin.com/in/trentsherman2020

Gainesville, Florida 32607

PROFILE

Unit/Ward Clerk with over 12 years of

experience providing administrative

support to nursing staff and doctors,

interfacing with ward supervisors.

Strong believer in teamwork. Seeking

an opportunity to utilize the

professional qualification &

experience in an optimum way to go

with the objectives to hard work,

value, team spirit, and to provide

excellent relations with patients and

guests.

ACTIVITIES AND INTERESTS

Hiking • Fishing • Swimming •

Horseback • Travel • Bowling •

Household Electronics Repair

2

CERTIFICATES

GENERAL OFFICE CLERK – MARCH 2013

DEPARTMENT OF EDUCATION – DOT #219-

362-010

TELEMARKETER – MARCH 2013

DEPARTMENT OF EDUCATION – DOT #299-

357-014

CUSTOMER SERVICE REPRESENTATIVE –

MARCH 2014

PRIDE ENTERPRISES, INC – CERT #G29238

SECRETARY – APRIL 2015

PRIDE ENTERPRISES, INC. – CERT #G31258

CERTIFIED CUSTOMER SERVICE SPECIALIST

CERTIFICATION ON OCTOBER 2015

ETA INTERNATIONAL - # CSS171106

ACCOUNTING CLERK – JANUARY 2016

PRIDE ENTERPRISES, INC. – CERT #32664

ADMINISTRATION ASSISTANT - MARCH 2017

PRIDE ENTERPRISES, INC. – CERT #G34889

WORKPLACE READINESS - JULY 2018

NOCTI WORKFORCE COMPETENCY

• Prepared and monitored daily production schedules and performance targets. Continually reviewed and improved processes to optimize productivity and efficiency. UNIT/WARD CLERK, SECRETARY (GS-5/6)

MALCOLM RANDALL VAMC - GAINESVILLE, FLORIDA

MAY 1993 - FEBRUARY 2005

• Interacted with guests professionally by phone, email and in-person, answering non-medical questions within protocol/HIPAA regulations.

• Responsible for ordering labs, x-rays, diets and transcribing doctors’ orders to add medications and IV orders to the patient’s med sheets and Kardex.

• Have working knowledge of medical terminology,

understanding the patient’s charts and MDs shorthand.

• Answered telephone and intercom calls and provided information or relays the message(s) to patients and medical staff.

• Possessing MS Outlook, Word and EMS knowledge.

• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.

• Prepared admission charts and scanned records,

thinning and archiving as necessary.

• Arranged discharges and patient appointments for med/surg and psych staff.

EDUCATION

CERTIFICATE IN ACCOUNTING/DATA PROCESSING

WEBSTER COLLEGE, GAINESVILLE, FLORIDA

JUNE 1993 – 2 YR.

GAINESVILLE HIGH SCHOOL

GAINESVILLE, FLORIDA, 1982 (GED, TRENTON SCHOOL BOARD) KEY SKILLS AND CHARACTERISTICS

Strong interpersonal & communication skills • MS Outlook, Word and Dynamics AX • WPM: 40 • Ability to work collaboratively as part of a team •

Contact this candidate