Manager Service been working a customer service position for a long ti

**** **** *****, #***

Bloomington, MN *****

952-***-****

*.*********@***.***

SHULTHEIS, BILL

OBJECTIVE: Acquire Service Manager position using my strong communication and interaction skills that will establish lasting relationships with a range of customers.

PROFESSIONAL EXPERIENCE: SERVICE MANAGER, VALLEY WEST, GOOD YEAR, 2012 - CURRENT

• Guarantee customer satisfaction by ensuring top-notch customer services

• Handles complaints, communicates feedback and suggestions with customers

• Advises them on product usage

CUSTOMER SPECIALIST: WALSER HONDA 2002-2012

• Champion of customer service

• Leverage technology in a single point of contact environment– from showrooms to service centers – to build solid customer relationships.

• Use strong decision-making and active listening skills to think progressively about customer needs and service

GENERAL SALES MANAGER: KIA BLOOMINGTON – 1998 - 2002

• Achieve annual objectives

• Work with dealership management on profitability

• Implement and monitor KMA sales & marketing policies

EDUCATION LINCOLN SR. HIGH SCHOOL, BLOOMINGTON, MN

REFERENCES NIK O’REGAN

FIELD SERVICE MANAGER, AIM INSPECTIONS

952-***-****

MARY SCHULZ

MARKETING COMMUNICATIONS SPECIALIST, BOSTON SCIENTIFIC

612-***-****

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