Sales Project Coordinator

SUMMARY:

•Over * years of progressive work experience in Business Analysis, System Analysis, SME, Design and development

•Experience in requirements gathering, design workshops, gap analysis, data conversion, testing and end-user training.

•Extensive experience in RXCLAIM/PBM industry with commercial, Medicare and Medicaid line of business.

•Actively involved in development, testing and implementation of software applications.

•Result oriented team player with positive attitude, willingness to assume additional responsibility and a quick learner.

•Good team player with excellent communication skills.

•Excellent in team leadership and mentor junior resources

•Very good in business planning and successfully implemented many projects.

EDUCATION:

•Bachelor’s degree in Computer Science.

•Post Graduate Diploma in Software Engineering and Computer Science.

Certifications:

Certified Scrum Master ( Scrum Alliance)

TRAINING:

Human Capital Management Fundamental training on Workday software.

Knowledge of EIB

TECHNICAL SKILLS:

Programming Language: C, COBOL, Visual Basic, Java, Developer 2000,

RDBMS: Oracle, SQL Server, MySQL

Database: SQL, TOAD

Applications: HP Quality Center, Sales Force (SFDC), JIRA, Microsoft Office, SharePoint and Selenium.

Status: US Citizen

PROFESSIONAL EXPERIENCE:

1.CVS HEALTH, Irving, Texas August 2019- Present

Position: Advisor

CVS Health Corporation, together with its subsidiaries, provides integrated pharmacy health care services. It operates through Pharmacy Services and Retail/LTC segments.

●Lead Medicare and Medicaid Projects end to end.

●Lead the client call and plan the project and timelines

●Lead the automation project and work with automation team to completely automate the Query testing processes. Eliminated all the manual processes in Query testing to improve quality and productivity.

●Lead & manage the testing team and implemented many process improvements to increase the productivity and quality.

●Administer and monitor the company's Salesforce CRM application. Created the workflows for automated testing.

●Present the validation process to obtain client’s approval.

●Create technical rules based on Business need.

●Perform data analysis and validation for new implementations.

●Perform data mapping between the Query and Client Intend document.

●Manage team and resources for Med D and Medicaid projects

2. CVS HEALTH, Irving, Texas July 2017- July 2019

Position: Senior Consultant

●Work closely with Business Relationship Manager for business requirement clarifications.

●Perform functions of a Query Lead for Aetna Med D and Medicaid Implementations.

●Present the validation process to obtain client’s approval.

●Create technical rules based on Business need.

●Develop business documents for Salesforce.com custom objects.

●Create/Modify queries in IBM iSeries as per Client’s requirement.

●Execute SQL query and validate the query report based on CRD.

●Perform data analysis and validation for new implementations.

●Perform data mapping between the Query and Client Intend document.

●Log & track defects and update the case status in Sales Force. Maintain and track CRD in Salesforce.

●Customize and maintain the work assignment status of each case in Sales Force.

●Create reports in Sales Force based on each client, case status and defect logs.

●Create dashboard reports for each client to track the status of each case.

3.CVS HEALTH, Irving, Texas Nov 2015- July 2017

Position: QA Analyst

●Understand the business requirements and prepare test scenarios as per Client Requirement Document (CRD).

●Test formulary and utilization management based on CRD.

●Maintain issue log in SFDC

●Performed regression testing to make sure all existing functionalities are working fine.

●Compare with production results to make sure if there are no discrepancies.

4.Garden Designs, Farmers Branch, Texas March–November 2015

Position: QA Analyst/ Project Coordinator

Garden Design provides full service landscape and outdoor living services in Dallas, Houston and San Antonio. Garden design has been providing both residential and commercial landscape and outdoor living services since 1993.

●Work directly with the client to gather business requirements.

●Prepare requirement documents with workflow.

●Test the current system and discuss additional features.

●Integrate current system with Suite CRM.

●Discuss additional modules to be added to Suite CRM.

●Define business rules for each module.

●Create test cases and perform testing for each module.

●Track the issues and update the issue status.

●Coordinate with offshore development team to resolve issues

5.Rate It Green, Boston, MA July 2014-March 2015

Position: QA Analyst/Project coordinator

Rate It Green is a directory and network for the green building industry. Rate It Green helps individuals and companies find green building products and services, while also helping product manufacturers and service providers build their reputations and reach new clients.

●Worked directly with the Client to gather business requirements.

●Participated in improving performance through recommending areas or approaches for improvement activities, performing new data collection procedures, collecting data and providing input to team discussions.

●Prepared use case specification documents.

●Provided documentation with work flow diagram.

●Prepared test plans and test cases based on requirements.

●Performed system, functional and regression testing.

●Worked closely with the development team to resolve issues.

●Developed and maintained the timeline for each sprint and schedule the duration of the project and coordinated all communications between the client and team members.

●Designed and developed user acceptance test cases and plans and helped the users in the complete testing cycle for each phase.

6.Ad Tel America Inc. Carrollton, TX June 2013- May 2014

Position: Software Tester/ Project Coordinator

Ad Tel America has offered its customers affordable yellow page advertising solutions through distributed and online directories for a decade. Yellow Pages Directories is a nationally distributed yellow page directory that is released on a semi-annual basis. As part of Yellow Pages, the new choice in online search, YPedia.com, prides itself on providing accurate business listing information for over 15 million businesses nationwide.

•Worked closely with the client business analyst to gather business requirements.

•Actively involved in workshops and business requirement meetings.

•Prepared meeting minutes and project status reports.

•Prepared test plans and test cases based on business requirements.

•Performed smoke, functional, system and regression testing to ensure that all business requirements are met.

•Performed performance and compatibility testing for different browsers.

•Worked with the development team to resolve defects.

•Prepared test data documents, reported the testing progress and tracked issue resolution.

•Prepared user acceptance test (UAT) scenarios and helped users in the UAT Process.

7.ACULABS, Inc. East Brunswick, New Jersey April 2007-May 2009

Position: Software Tester

ACULABS, Inc. a full service laboratory, has provided superior quality laboratory testing for over 35 years and is dedicated to providing service of medical and scientific expertise to meet the needs of health care providers.

•Worked closely with the Subject Matter Experts from business areas to gather and review business and user requirements.

•Prepared system test plans and test scripts in HP Quality Center based on business requirements.

•Tested the application programs to ensure that all business requirements are met.

•Worked with the development team to resolve defects and re-test the solution.

•Provided user training to the end-users in the operation of LABGEN application software.

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