Customer Service Office

Hein Htet Aung

Daly City, CA ***** 650-***-**** ******@***.*** linkedin.com/in/heinaung

EDUCATION

University of California, Irvine, The Paul Merage School of Business, Irvine, CA June 2022 Bachelor of Arts in Business Administration

GPA: 4.0; Dean’s List: Fall 2020

Skyline College, San Bruno, CA 2017 - 2020

GPA: 3.83; Dean’s List: 4/5 Semesters

EXPERIENCE

GAMA Ride Cafe, San Bruno, CA September 2019 – Present Supervisor

• Conduct cash register closing procedure by counting cash received, credit card transactions and leaving enough cash for the next day’s transaction to ensure accurate accounting

• Conduct opening and closing procedure of the store by ensuring all the registers have enough cash and all machines are running properly to operate business smoothly

• Train 4 new employees by demonstrating transaction process and equipping employees with customer service skills to operate store properly and independently

• Attend bi-weekly meetings to brainstorm ideas to improve business revenue and working environment

• Handle customers’ concerns and requests professionally by listening to issues and solve them in a way that may benefit the business and satisfy the customers

• Balance a 25 hours/week job while maintaining full-time student status for two semesters Deloitte Touche Myanmar Vigour Advisory Limited, Yangon June 2019 – July 2019 Financial Advisory Intern

• Conducted in-depth research on private education, energy, OTT media sectors in Myanmar and SEA by looking at different laws and regulations, articles about industries for future clients

• Produced industry teasers and potential partner lists with co-interns through industrial research and market analysis for the client for their joint venture entries

• Assisted in due diligence process by visiting client’s place and conducting procedures set by firm for non-disclosure client

• Attended meetings with co-interns and associates to stay up to date on projects and network ACTIVITIES

Burmese Club, San Bruno, CA January 2020 – May 2020 Member

• Participated in meetings every two weeks to stay up to date with club information and brainstorm on new ideas about the school event

SKILLS AND INTERESTS

Computer: Microsoft Office (Word, Excel, PowerPoint) Language: Fluent in Myanmar

Interests: Soccer, Esport, Reading, Cooking

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