Sales Customer Service

ANGELES MANZANO

Bilingual

*************@*****.***

214-***-****

.

Self-motivated and enthusiastic worker with vast experience in a variety of fields. Bringing forth a proven track record of achievement and collaboration. Confident, hardworking, creative, with passion for helping others. Committed to getting results in whichever position I’m in. Excellent communication and negotiation skills. Persuasive in sales and marketing. Work experience

Bilingual Retail Sales Consultant

AT&T (2020 to 2021)

• Delivering excellent customer service while being courteous and knowledgeable of the full suite of AT&T products and services.

•Providing personalized interactions with our customers.

•Assisting with maintaining store inventory, basic sanitizing procedures and the merchandising of product

•Following all safety procedures and guidelines including personal safety, equipment use and storage. Sales and customer service manager

Grupo A&G (2010 to 2019)

• Helping with ideas on ways to resolve problems to better serve the customer and/or improve productivity

• negotiating pricing and fees

• Training and development

• Managing staff

• Handling complaints and queries (from customers and staff)

• Improving customer satisfaction through expert resolution of conflicts, issues and concerns

• Financial responsibilities.

•Helping to build good customer relations.

• Arranging staff meetings.

• Participating in activities designed to improve customer satisfaction sales and business performance Sales and Customer Service Representative

Marpa S.A (2007 to 2010 )

• Interacting with customers to identify their business requirements.

• Developing business strategies to meet client needs and close sales.

• Providing client support services in timely, accurately and professional manner.

• Analyzing client issues and provide corrective actions Teacher

Secretaria de Educación Publica – (2000 to 2007)

• Teaching multi level classes

• Attending required staff meetings and professional development training

• Evaluating students progress and attendance federal guidelines Education

• Bachelor of law

Universidad Del Valle de Mexico

1994 - 1998.

• Quality and customer service

CECATI

2006-2007

• Business management

Secretaria de Educación Pública

2010-2012

Skills

• Negotiation

• Customer Service (10+ years)

• Conflict Management

• Excellent verbal and written communication

• Management

• Bilingual English-Spanish

• Sales experience

• Microsoft Office

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