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Office Management

Sacramento, CA
March 31, 2021

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Award-winning community-engagement and project management with 10+ years’ experience in marketing, community relations, outreach, advocacy, creating program development and implementation. Skilled in collaboration, building and sustaining key partnerships and communications. Strong reputation for improving efficiency and profitability through team involvement and continuous process improvement.


Office and Program Management

Volunteer Recruitment

Database management

Budget Management

Public Relations


Supervision and Training

Human Resources Management

Event Coordination


Community Engagement

Newsletter Editing


Program Administration

Project Management

Financial Management

Volunteer Management

Creative Problem Solving

Supervisory & Training


Strategic Development

Property & Office Management

Travel Management

Diversity Workshop Facilitator

Community Outreach


AARP 05/2004 to Present

Senior Program Specialist, Sacramento, CA 01/2014 to Present

•Develop and implement AARP’s presence in communities and managed projects/events/activities that advance AARP’s strategic priorities.

•Worked with volunteers and staff to conduct MCL market engagement which includes outreach and advocacy

•Recruit local and statewide advocacy volunteers and engage them in grassroots, community outreach and policy maker relationship activities in support of the AARP state plan.

•Led and managed in-person/virtual workshops in partnership with volunteers through various platforms (HomeFit, Caregiving, Brain Health, etc.)

•Successfully collaborated with eight AAPI organizations in Sacramento exceeding goals and objectives by over 100%.

•Recipient of the Promising Practice Silver Award for the formation of AARP CA District Liaison Volunteer team.

•Knowledge of multicultural and other identified audiences (HL, AAPI, LGBTQ, AAB). Developed and sustained effective community partnerships with multi-cultural organizations.

Business Operations Analyst, Sacramento, CA 02/2012 to 01/2014

•Worked with staff, volunteers, and members to achieve AARP’s social impact and member value goals in the state. Collaborated with state and national AARP colleagues to ensure national priorities and state initiatives were accomplished in California.

•Liaison to Financial Services at AARP national.

•Reported and analyzed reports on various state programmatic initiatives.

•Managed financial activities for the State Office.

•Initiated, developed, and compiled contracts and supporting documentation, as required by AARP’s Legal and Procurement departments.

•Ensure effective cross-team collaboration and communication among internal and external event stakeholders, such as leadership team and strategic suppliers (hotel, show decorator, logistics, etc.).

Program Manager, Strategy & Analysis, Washington, DC 05/2011 to 02/2012

•Reported directly to the Director of Client Services and Group Operations.

•Served as an ombudsman for AARP state office providing advocacy and negotiating skills in support of state concerns.

•Provided guidance on implementation, operationally and issue-focused matters.

•Worked collaboratively with states on event management to ensure that AARP and its positions are positively and effectively communicated at the state level.

•Primary point of contact for state offices with operational and administrative assistance.

Regional Operations Analyst, Seattle, WA 09/2006 to 05/2011

•Provided and coordinated a full range of tactical, operational and support functions.

•Informed and consulted with AARP State Directors and other staff to successfully support their responsibilities to build, direct, and manage an effective AARP strategic operational business unit.

•Managed budgeting and financial requirements, meeting planning, equipment and facility management for the region.

•Processed and audited all Regional Vice President and State Director travels.

•Worked in close partnership with staff and volunteer leaders to support volunteers.

•Directed, reviewed and assigned operational projects to state office Sr. Operations Administrators.

•Managed and mentored any support team, including assigning and supervising various projects, evaluating and monitoring performance and responsibilities.

Health Promotions Coordinator, Washington, DC 1/2006 to 05/2006

•Collaborated with Knowledge Management and 25+ states to customize, evaluate, develop, and implement health promotion and the ten-week walking program.

•Facilitated and promoted state health department Walking Program through direct mail.

•Worked with Financial Security and Livable Communities on integrated projects.

•Managed intern recruitment for summer and fall 2006.

Senior Operations Administrator, Anchorage, AK 05/2004 to 09/2006

•Developed, implemented, and coordinated of state management plans with State Director, Executive Council members and State President.

•Coordinated the new hire processes, employee orientation, separations, human resources paperwork.

•Recruited, and oriented volunteer.

•Created and implemented formal volunteer recognition plans.

•Coordinated activities to support various programs and events.


LGBTQ Imperial Empress of Alaska and Sacramento

Sacramento Rainbow Chamber of Commerce, Board of Director, 2018 to Present

Sacramento Asian Pacific Chamber of Commerce, Board of Director, 2020 to Present

The National Society of Leadership and Success, Member, November 2020

Certified Aging in Place Specialist, November 2019


Admitted to Master’s Program, Business

University of Phoenix, April 2021

BS Management

University of Phoenix, Sacramento, CA

Kodiak Community College, Kodiak, AK

Associate of Arts in General Education, 1985

Alaska Pacific University – Anchorage, AK Travel Industry Mgmt. Certificate, 1986

St. Louis University, Baguio City, Philippines

Field of Studies: Biology, 1982

Chapman University, San Diego, CA

Field of Studies: Business Administration, 1980

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