Manager Customer Service
Resume:
Michael Sandefur
828-***-****. *****************@*****.***
Dedicated and technically Skilled business professional with a versatile administrative support skill set developed through experience as a General Manager and Technician.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offering advanced computer skills in MS Office, Excel, BOS, and POS systems and other applications/systems.
Key Skills
Maintenance of equipment and building and building automation. OSHA Compliance, Store Management Report and document preparation, Record management, teambuilding and supervision, spreadsheet and database, meeting and event planning, merchandising and ordering, accounts payable and receivable, inventory management, customer service, bookkeeping and payroll, profit and loss statements.
EXPERIENCE
Manager-A&M Services 2020-Present
2009-2011
Plumbing, Electric, HVAC Maintenance,
New Construction, Remodels, Painting, Drywall
Repair and Finishing, Deck repair, Roof Repairs,
Routine, Reparative, Preventative Maintenance.
Customer Service, Interviews, Hiring, Safety Enforcement.
Maintenance Tech-Angel Medical Center 2019- 2020
Commercial and Residential HVAC, Refrigeration, and Ice machine diagnostic and repair.
, building automation, General maintenance on building, environmental care, life safety, routine preventive maintenance, security, Plumbing, Electrical, work orders and repair equipment.
Refrigeration Tech- Ready Refrigeration 2018- 2019
2009-2011
Commercial and Residential HVAC, Refrigeration, and Ice machine diagnostic and repair.
Replace compressors, Evaporator’s, installs, reclaiming,
Vacuuming, and charging systems. Use of HVAC gauges,
Micron meters, and brazing.
Routine Preventative Maintenance
Self Employed 2014-2018
2009-2011
Plumbing, Electric, HVAC Maintenance, construction.
Customer Service
Routine, Reparative, Preventative Maintenance
General Manager- Arby’s Sylva 2011-2014
Serving as leader for Sylva store Responsible for P&L, food order, hiring, training employees, schedules, vendors, as well as daily weekly and monthly paper work.
●Encouraging team work and personal development.
●Encouraging positive interactions with customers.
●Developing crew and managers to be the best to achieve our goals.
●Ability to handle customer complaints and ensure return customers
Master Technician,- Appalachian Rv
2009-2011
Repairing all aspects of an Rv, increasing the clientele through great work,
●Driving company Truck to and from camp sites to repair problems
●Ensure return customers through great customer relations
●Handle customer complaints
●Create and implement new systems to help create more accurate book keeping
General Manager- Hardee’s
2009-2010
Responsible for p&l, food order,hiring, training employees,schedules, vendors,as well as daily weekly and monthly paper work .
●Encouraging team work and personal development.
●Encouraging positive interactions with customers .
●Developing crew and managers to be the best to achieve our goals
●Ability to handle customer complaints and ensure return customers
General Manager – Arby’s Cherokee
2007 -2009
Responsible for P&L, food order,hiring, training employees,schedules, vendors,as well as daily weekly and monthly paper work .
●Increased sales 7.75% and reduced turn over by 80%
●Encouraging team work and personal development.
●Encouraging positive interactions with customers .
●Developing crew and managers to be the best to achieve our goals
●Ability to handle customer complaints and ensure return customers
●
EDUCATION
Thomson High School
1996
●Diploma
●CRP Certification
●HVAC/R Diploma
●EPA Universal certification
●R290 Refrigerant certification
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