Sr. Product Specialist

Praveen Isaac Bhaskaran

Mobile: +1-469-***-****

E-mail: *************@*****.**.**

Experience Summary:

Possessing 13+ years of total experience in IT industry which includes 5+ Years of onsite exposure.

Sound knowledge with hands on experience in JDA Demand, JDA Fulfillment, JDA Sequencing and JDA Promotion modules.

Worked extensively in weblogic SRE tuning and Oracle SQL performance tuning.

Extensively worked in Cloud environment supporting various customers, wide knowledge in VM, Storage architecture.

Ample knowledge in ITIL concepts and applied ITIL concepts throughout my IT career.

Prepared Project plans (MPP) for the transition and enhancement projects.

Conduct weekly/Monthly meetings with customer, review Service Level Agreement/Operational level Agreement reports and back log cases.

Involved in end to end system testing, from legacy to target (JDA) system

Exposure in Consulting, Functional/Technical Testing, Support and development activities.

Worked extensively in Oracle SQL, SQL LOADER, PL/SQL Procedures, Functions & Packages and Performance Tuning.

Highly motivated individual and good programming and interpersonal skills.

Experience in mapping business requirements, designing customized solutions with strong analytical skills and ability to analyze business practices and define optimal procedures.

In-depth knowledge and sound understanding of the supply chain Planning and forecasting concepts.

Strong communication, interpersonal, analytical & team building skills with proficiency at grasping new concepts quickly and utilizing the same in a productive manner

Technical skill set:

Technology

Tools

SCM Tool

JDA v 7.x.x, JDA v 8.x, JDA v 9.x, JDA v 2016.1.0, JDA v 2017.1.0, BY 2018.1, BY 2019.1.0.0

JDA Modules

Demand, Fulfillment, Platform, Promotions Management, Collaborate, Market Manager, Monitor, Reporting, Sequencing, Strategic Pricing

Scheduling Tool

Control M, Windows scheduler, Workload Data center, Unix scheduler

Incident Tool

Remedy, Pod support, Salesforce

Databases

Oracle 12c, Oracle 11g, Oracle 9i, Oracle 10g, SQL SERVER 2005

Query Languages

SQL, PL/SQL

Testing Tool

HPQC, Jira

Work Experience:

Blue Yonder, US - July 2018 to till date.

Project: Customer Success – Global Delivery.

Role : Mentor/Lead

Designation : Sr.Product Specialist/Expert Support Engineer

Role and Responsibilities:

Trained Cloud and Support associates in Mexico and US.

Solution Architect/Lead for few Cloud Saas customers.

Extensively involved in training partners by conducting boot camps on the BY product.

Find product defects and raise a JIRA with Product teams. Test the fix provided by Product team before delivering it to customer.

Implement Round Robin methodology and involve in new initiatives across Planning Practice level.

Trouble-shooting the technical issues & functional issues in the product as well as code and work with product team and Architects to align on the Business requirement.

Worked extensively in upgrade/migration projects.

JDA Software Mexico - Aug 2016 to July 2018

Project: Global Delivery team, Mexico.

Role : Mentor/Lead

Designation : Product Specialist/Technical Architect

Role and Responsibilities:

Trained Cloud and Support associates in Mexico and US.

Maintain standard documents, SLA documents and processes for level1 and level2 team as per the ITIL guidelines.

Extensively involved in change management and Audit processes.

Find product defects and raise a JIRA with Product teams. Test the fix provided by Product team before delivering it to customer.

Worked in SRE and performance tuning and implemented parallel jobs processing in order to reduce the overall run time of the batch flow.

Received multiple appreciations from multiple customers, Support management and internal teams and improved the overall CSAT score.

Trouble shooting the technical issues & functional issues in the product as well as code.

Worked extensively with Product Development team for Enhancement requests raised by Client.

Acquired KCS certification and provided articles for Knowledge Base.

Acting as an Anchor/lead for critical accounts/projects for LATAM customers.

JDA Software India – March 2012 to Aug 2016.

Project: Mass Stores, PSS World Medical, Probuild Holdings, US Foods, LL Bean, Fromageries BEL, Keystone & Positec Machinery

Role : Solution Lead

Designation : Product Specialist/Technical Architect

Role and Responsibilities:

Worked in SRE and performance tuning and implemented parallel jobs processing in order to reduce the overall run time of the batch flow.

Ample knowledge working on Cloud environment and Cloud technologies.

Responsible for project rollouts and implementations and in improvement projects to facilitate better usage of the system, as well as maintenance and support by providing techno functional support of operational business implementations and support on any client server technology.

Trouble shooting the technical issues & functional issues in the product as well as code.

Worked extensively with Product Development team for Enhancement requests raised by Client.

Conducting weekly meetings between customer and SDM for all the projects, Prepare RCA when and where necessary and deliver Service level agreement reports on a monthly basis.

Worked in multiple CR’s effectively and delivered the project on time.

To maintain a Knowledge base for the L1 and L2 team and act as a mentor to the L2 team.

Cognizant Technology Solutions – September-2010 to February 2012.

Project: Integrated planning and forecast replenishment for Loblaws

Role : Test lead

Designation : Associate - Projects

Role and Responsibilities:

Requirement Analysis and converting the requirements into testable requirements.

Providing the conditional matrix mapped to the business scenarios and the test scenarios.

Obtained appreciation for exceeding performance in functional testing with Cognizant Technology solutions.

Conducting knowledge gap sessions to the team on a regular basis about the JDA product.

Trained the team about the JDA modules.

Integration Testing, End to end System and Regression Testing.

Wipro Technologies – January 2008 to August 2010.

Project: Supply chain Management for Fosters

Role : Techno-Functional Consultant

Designation : Sr. Software Engineer

Role and Responsibilities:

Raising Implementation, Rollback, outage plans and preparing Test Data & its testing.

Involved in end to end process flow from legacy system to JDA.

Supported Data warehousing ETL tools and worked on enhancement requests based on customer’s needs.

Dissect problems using qualitative and quantitative research with analytical techniques.

Distill my Functional thoughts into recommendations to my client

Involved in JDA Patch installation update/upgrade projects.

Creation of process documents & updating on a regular basis.

Certification:

Oracle Certified Associate.

Oracle Certified Professional.

Awards:

Spot Award in JDA Software.

Global JDA Performer Award Q4 2016.

Customer Success Performer Award H2 2016.

Spot Award in Wipro Technologies.

Academic Records:

Course

Institution/University

Year of Passing

Percentage of Marks

Diploma in Business Management

ICFAI University, Tripura

2009

Distance Education

B.E. (Computer Science & Engineering)

Valliammai Engineering College,

Anna University, Chennai.

2007

71

HSC(12th)

St John’s Matriculation Higher secondary School, Chennai.

2003

91

S.S.L.C (10th)

St John’s Matriculation Higher secondary School, Chennai.

2001

85

Personal Information:

Sex : Male

Marital Status : Married

Passport Number : K5031473

Languages : English, Spanish, Tamil, Hindi

Hobbies : Playing, Hiking, Driving.

Mobile Number : +1-469-***-****

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