SALES/ MARKETING

ADRIENNE J. DUMAS M.S.W., C.S.W. **** CREST RIDGE DRIVE GLENN HEIGHTS TEXAS 75154 Phone: 214-***-****

******@***.***

CAREER SUMMARY:

Twenty-six years of diverse professional experience in the private and public sectors in the areas of Congressional Constituent Services/Public Relations/Case Management/ Therapy/Individual/ Group Organizational Assessment and Intervention/Marketing Consulting/Sales/Management/Training/Staff Development.

Objective:

To work in a setting that offers me the opportunity to practice and further develop my exemplary skills while contributing to a private, public, organization or corporation meeting its established goals and objectives according to mission statements.

Employment History:

Retired

Congresswoman Lynn N. Rivers United States House of Representatives District Office

Ypsilanti, Michigan 1997-2003

Staff Member:

Fielded high volume service requests from Constituents: Listened and Assessed issues, concerns, problems, service requests; Identified resources to meet constituent needs; Matched resources through U.S. House of Representatives congressional correspondence, telephone contacts, faxes, emails, and interne system to resolve service requests.

Caseworker Immigration:

Delivered Constituent Services to residents of the 13th Congressional District:

Acted as Liaison, monitoring and reporting case statuses communicated by congressional liaisons at federal agencies including Dept. Of Justice, Immigration and Naturalization Services (INS), Internal Revenue Services (IRS); U.S. Dept. of State, National Passport Agencies, National Visa Center, U.S. Embassies and Consulates; and U.S. Dept. of Labor, Alien Certification.

Utilized casework interventions and strategies to resolve case issues.

Public Relations:

Represented the Congresswoman at events and meetings held in the 13th Congressional District; Delivered speeches, participated on panels, and presented U.S. House of Representatives Award Certificates in recognition of individuals and organizations for outstanding services in the community.

Events/Special Projects:

Attended meetings and tours with other Congressional office representatives at the U.S. Dept of Treasury, U.S. Customs Office at the Canadian/ United States Border Patrol Office located at the Ambassador Bridge in Detroit, Michigan to identify and communicate “national” security issues and facility needs to Congressional members.

Attended briefing meetings and training sessions at the U.S. Dept of Justice, Immigration And Naturalization Services, (INS) ; U.S. Passport Agency, Chicago, Illinois, to keep abreast of current laws, regulations and guidelines of these federal agencies.

Planned, developed, coordinated and implemented an Immigration and Naturalization Services, Naturalization Ceremony for U.S. Citizenship; negotiated contracts with a local college to hold the ceremony and cater a continental breakfast at the reception, following the ceremony.

The Congresswoman officiated the event with collaborative efforts and participation of other affiliative federal agencies, including a federal judge, who delivered the United States Oath of Citizenship, and Immigration and Naturalization Services staff, from the Detroit, Michigan office.

There were over 187 participants newly sworn in as American Citizens, in attendance at the ceremony.

Consultant:

Public Relations/Marketing/Mental Health Contracts: (1994-1997)

City of Ann Arbor, Ann Arbor, Michigan

Contracted by the City Manager to plan, develop, and implement “Public Relations, Information, Voter Education and Registration Project” to educate city residents about voting procedures in preparation for the National Election held in November 1996.

Wayne County Association For Retarded Citizens, Detroit, Michigan

Administered Quality Assurance Consumer Satisfaction Survey Questionnaires to Foster Home operators; social workers, and clients.

M-Care, University of Michigan (HMO) Health Plan, Ann Arbor, Michigan 1986-1994

Account Executive:

Marketed health plan services and benefits delivered at the University of Michigan hospitals, affilative hospitals and facilities through submitting proposals to various businesses located in southeastern Michigan, generating revenues of over one million dollars.

Public Relations:

Facilitated M-Care (HMO) health plan mini-training sessions for corporate executives aimed at identification and resolution of major barriers to health plan cost containment, which resulted in 100% retention of customer base. Negotiated contracts with hotels to hold meetings and cater continental breakfasts served at meetings.

Entre Computer Incorporated, Bethesda Maryland 1985-1986

Home Testing Institute, Hyattsville, Maryland

Telemarketer for corporations and conducted market research surveys about products to consumers and potential consumers.

Department of Mental Health Administration Washington, DC. 1979-1985

Contract: National Institute of Mental Health Rockville, Maryland

Coordinator:

Interviewed city, federal and private programs related to Housing Resources for the Chronically Mentally Ill population. Wrote “Housing Resources Manual “ for Mental Health staff; Implemented newsletter for Chronically Mentally Ill population written by mental health service consumers(Patients), they named newsletter, “SHAG”, Self Help Action Group.

Case Manager:

Demonstrated “Case Management” as a viable technique to work with the Chronically Mentally Ill and other populations and affiliative service delivery systems.

Systematically assessed and monitored service delivery systems and clients located in the field (private homes, hospitals, foster homes etc.)

Mark Battle And Associates, Washington, D.C.

1978-1979

Consultant/Team Participant

Implemented; executed; managed two contracts, under Mark Battle And Associates, and the United States, Department of Transportation and Department of Agriculture.

The firm managed all services and related contracts to plan, develop, and implement conferences and events, act as facilitators, addressing pertinent issues, as stipulated in the contractual agreements.

The Department of Transportation Conference was held in Georgetown, in Washington, DC., and the Department of Agriculture conference was held in Kansas City, Kansas.

New Jersey College of Medicine and Dentistry, Community Mental Health Center (NJCMD), Newark, New Jersey 1976-1978

Psychiatric Day Hospital Unit

Manager/Coordinator/Team Leader/Supervisor/Therapist

Responsible for coordination of the daily activities on the unit; led multi-disciplinary treatment team meetings; supervised and trained staff; conducted individual/group therapy sessions

Liaison:

Appointed by mayor of the City of Newark, New Jersey and the New Jersey College of Medicine and Dentistry, (NJCMD) Community Mental Health Center Administration, to serve on the City of Newark Executive Council as liaison between the City of Newark and the (NJCMD) Elderly Nutritional Project housed at the Community Mental Health Center; Supervised daily activities; mental health and elderly staff, activity workers and medical residents from the New Jersey College of Medicine, serving project.

Professional Certification/Licenses:

Certified Social Worker, State of Michigan

Education:

Masters of Science Degree Columbia University, School of Social Work, New York, New York 1976

Bachelors of Arts Degree Simmons College, Boston, Massachusetts, 1974

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