RUTH W. DODSON

**** ******* ***** **********, ** 27320 336-***-**** adlbs7@r.postjobfree.com

CUSTOMER SERVICE

Dynamic, qualified and highly ethical Customer Relations Specialist and Claims Adjuster with 20+ years of experience in various industries. Demonstrates analytic thinking aimed at resolving customer concerns proactively, effectively, and efficiently. Excellent follow-up and after-sales service skills. Clear communication abilities aimed at understanding the customers’ needs and providing appropriate services.

AREAS OF EXPERTISE

Customer Service

Client Relationships

Administrative Skills

Memos & Correspondence

Strategic Planning

Office Management

Document Management

Industry Networking

Management

Team Leadership

Presentations & Reports

MS Office Suite

OFFICE MANAGEMENT AND HR EXPERIENCE

Liaise between fleet and national accounts including Michelin, Yokohama, and Continental.

Assisted in new account setup, including inputting pricing/instructions, in the Madden Co. Operating System.

Monitored assigned branches by running weekly aging reports for national accounts; verified that accounts remain current; resolved billing issues.

Supported branches, salespeople and customers by researching and answering questions including trouble shooting account billing issues, verifying accurate billing based on tire or other services, researching and resolving PO issues and PO mask issues, providing system assistance, and determining which services to bill.

Supervised two sales representatives, three installation technicians, and one tint specialist.

Oversaw bookkeeping, advertising, and employee recruiting and training; calculated employee commissions to ensure accurate compensation.

CUSTOMER RELATIONS EXPERIENCE

Provide expertise and general claims support by reviewing, researching, investigating, and adjusting claims.

Consistently meet and exceed established productivity, schedule adherence, and quality standards.

Managed the DuPont account; processed claims and researched and analyzed data to determine whether claims met DuPont policy guidelines for payment.

Assisted administrators with billing issues and resolving customer concerns.

Answered calls on a multi-line phone system and directed call accordingly.

Reviewed and routed incoming mail and prepared outgoing mail.

Cultivated and developed excellent relationships with clients to confirm moving dates and arrival times.

SALES EXPERIENCE

Listed and sold real estate.

Prepared advertisements for MLS.

Priced, marketed, and sold tint jobs.

WORK HISTORY

UNITED HEALTHCARE, MEDICAL CLAIMS ADJUSTER, JUNE 2016 - PRESENT

SNIDER FLEET SOLUTIONS, CUSTOMER RELATIONS SPECIALIST, 2006 – 2016

SOUTHLAND PROPERTIES, REAL ESTATE AGENT/ OFFICE MANAGER, 1998 – 2003

AUTO SOUND BY COBB, CO-OWNER/ MANAGER, 1993 – 1996

AETNA LIFE AND CASUALTY, CLAIMS ADJUSTER, 1991 – 1993

EDUCATION

Business and Education, Rockingham Community College, Wentworth, NC, 100 credit hours

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