Client/Customer Service excellence.
Typing 65WPM, use of Fax, Copier all-in-one
Able to follow verbal, written, and demonstrated instructions and articulate them to others.
Tactful, positive attitude, people-oriented, adaptable, able to remain calm and productive under pressure.
Able to stand, walk extended periods, lift 50 pounds, and inventory control.
Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Information management software
Multi-line phone, Cashier
Technical Support and Help Desk
Software and Hardware Troubleshooting
Recent prior to COVID-19 Therapeutic Massage graduate, enthusiastic, amiable, customer service adept pursuing employment that best utilizes education and experience in customer service, reception, healthcare/spa, and safety. I can multitask routine duties while interacting and meeting customer needs.
5745 Cherrystone Road,
Fayetteville, NC 28311
Technical Support Representative-At Home
Apple via Kelly Services Fayetteville, NC
May 2020 –PRESENT
As Teir 1 IOS Representative- Diagnose and resolve technical troubleshooting via the telephone, providing all customer service levels for the following Apple products: iPhones, iPods, Apple watches, Air Pods, Beats Pros that crash, slow-down, or need data recovery. I was promoted to MAC Plus and iOS devices to diagnose and resolve technical issues. February 2021, I was promoted to a Teir 2 Senior Advisor that deals with escalated advisory problems. I am responsible for: timely troubleshooting, escalating cases to Apple Engineers, documenting and resolution, tracked billing information for Apple warranties, and handles shipment inquiries. Filed data for customers issues to submit for filing. I would educated customers on Apples policy and procedures.
Belflex Staffing Agency - Fayetteville, NC
January 2020 to May 2020
I loaded palette per designated company for truck distribution. I have moved perishable and non-perishable goods to correct locations within the warehouse. I operated warehouse equipment to move large pallets, boxes, and containers of merchandise. I Prepare 3-5 pallets of packaging materials for new shipments (150-200 per pallet)—cleaned machines and warehouse.
Spa Hue - Spring Lake, NC
May 2019 to October 2019
Greeted, managed the front desk, answered the phone, answering questions, and informed clients of products and services offered. I directed clients to in-house areas such as the fitness room, cocoon sauna, and FIT wraps. Scheduled appointments, received inventory, stocked and displayed products, and marketed the business to neighboring facilities within our business strip mall.
Cashier, Team Member
Boston Market - Fort Bragg, NC
August 2018 to May 2019
Receive customers' orders and apportion each dish while offering suggestions to upscale the demand, increase sales, offer free amenities, and complete the order on the cash register. As a kitchen server: daily organized the storage room, the freezer, and the dining facility. Prepared food, managed the food rotation per company standard and food sanitation regulations, conducted and inventoried products. Provided exceptional customer service and was awarded Employee of December 2018.
American Red Cross - Fort Bragg, NC
October 2016 to May 2018
I managed the front desk and reception, including greeting visitors in person or via phone, directed to in-house services and military and community organizations and resources. Manage phones, including taking messages, supplying information, confirm and schedule appointments, and transferred calls. Maintained spreadsheet and databases with data input, keeping data current, mailing letters, conducting calls for Military Entrance Processing Center-MEPS family members preparedness and referral services for ARC.
Certificate in Therapeutic Massage
Fayetteville Technical Community College, Fayetteville, NC
January 2019– November 2019
Weekly provided top-rated massage services tailored to each client's specific conditions and goals. Fostered a comfortable, positive, therapeutic environment by evaluating the client's needs and medical conditions before implementing the massage. I completed 550 hours' worth of practical curriculum in anatomy, physiology, and massage therapy and performed various massage protocols. I learned how to do deep pressure chair massage, Swedish, and hot stone massage—completed assessments and evaluations to establish therapeutically and monitoring personal cleanliness.
CERTIFICATE IN THERAPEUTIC MASSAGE
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE- FAYETTEVILLE. NC
January 2019 to November 2019
Associate of arts
Fayetteville Technical Community College
August 2017 to August 2018
Associate of General Studies in General Studies
Fayetteville Technical Community College
August 2014 to May 2017