Social Media Customer Service
Resume:
Katie Karimi
Sudbury St, King West .Toronto, ON.M63W7
+1-647-***-**** ************@*******.***
SUMMARY OF QUALIFICATIONS
Over 4 years of experience in the role of sales assistant and customer service.
Ability to establish an effective working relationship with culturally diverse individuals
Highly organized, with experience planning and facilitating team meetings
Natural abilities in customer service roles works well independently and in team
Calmly and effectively deals with problems by providing realistic solutions.
Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests;exploring opportunities to add value to job
Humble person who has passion for giving and curious about learning
Strong knowledge about Adobe Creative Suite, MS Office, Photography and Social Media.
RELEVANT EXPERIENCE
Customer Service – Loblaw’s. Canada, Toronto (March 2020 - April 2021)
Handled customer inquiries, complaints, billing questions payment extension/service requests.
Calmed angry callers, repaired trust, locate resources for problem resolution, and design best-option solutions.
Operated cash register (all functions) and maintain cash area.
Processed customer purchases efficiently, following standardized procedures. Customer Service Representative. Nomatec . Tehran, Iran (May 2017- 2019)
Accepted inbound calls from customers.
Effectively resolved issues or concerns.
Delivered amazing customer service.
Sales assistant - Zara Store. Tehran, Iran (June 2016 - May 2017)
Accepted and processed orders over the phone or in person.
Supported sales and service objectives by delivering service to the team's clients EDUCATION
Ryerson University, ON, Toronto (UX Design) - 2020 BA Computer Software Engineering Technology (Azad University Iran, Tehran) - 2016 I look forward to meeting with you to discuss further and to share my experiences in detail. Hoping for a positive reply. Thank you for your time. Regards, Katie.
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