Sales Representative Customer Service

Ahmed Abdulkhaleq CV

Personal Information

Name: Ahmed Abdulkhaleq bushehri

Nationality: Iran

Date of Birth: 17 Oct, 1984

Place of Birth: Kuwait

Career Objective

I'm a self-motivated, skillful and talented person, who has 18 years of solid experience in Customer service, and HR Accounting and Payroll. Effective in multi-tasking and balancing customer needs while assisting my sales representative in reaching his sales goals. Builds a loyalty and a good relationships

With customers

I'm looking for a new challenging position in a reputed company where I can apply my skills to the benefit of the organization.

Work Experience

Chinese spa – Kuwait 2003 – 2008

Position: Customer Service & HR Payroll officer

Key Responsibilities:

-Maintain payroll information by collecting, calculating, and entering data.

-Manage a team of 12 customer service associates and lead weekly discussions to set goal as individual and as a team

-Scheduling customer appointments

-Communicate directly with customers on the floor and ensure their experience were pleasant

-Answered nearly 80 call daily from customers whether to solve their problems or arrange appointment for them

-All employee’s salary transfer upload to their bank accounts is processed every month and proper records are maintained in month wise folders

-Calculating and issuing pay by cash, or wire transfer in bank by online portal of bank

-All employees Master database is maintained with details of their records with employment number, designation, and date of joining, salary, increment details with date etc.

-Keeping records of all employees in leave with their leave records and contact numbers.

-Ensure the timely arrival of employees to serve the customer on time

-Coordinating for arranging bank accounts of employees

The Sultan Center – Kuwait 2008 till date

Position: Supervisor & Security man

- Making quick decisions during incidents and difficult situations.

- Responsible for keeping a store running smoothly, safely and securely.

- coming up with ideas on how to stop and prevent theft from stores.

- Recruiting security staff, training them up and then monitoring them at work.

- working as an operator in control room.

- staying in contact with other security personnel at regular times and locations.

- Making sure that the store is locked after hours.

- Conducting night patrols on large premises

- Watching over alarm systems and videos cameras

- Standing at the stores entrance checking people

Education

The public Authority for Applied Education and Training Year of Graduation: Jan 2013

Kuwait

Major: Mechanical Engineering

Skills

- Excellent command in Both Arabic & English languages (Reading, Writing and Communication).

- Excellent Communications skills.

- Excellent command in IT; MS-Office, Enterprise Resource Planning/Accounting systems (Microsoft)

Contact this candidate