Sales Customer Service
Resume:
Branden
Koopman
Apt A*** Millcreek Ut 84117
**************@*****.***
EXPERIENCE
Teleperformance / Liberty Mutual, Sandy UT — Licensed insurance agent
September 2020 - present
● Assist home and auto policy holders with insurance questions and policy changes
● Answer billing questions, Processed payments
1800Contacts, Draper UT — CRT/Sales work at home agent February 2019 - August 2020
● Help customers with cancelled orders
● Update RX info for customers
● Verify insurance and process contact lens orders with eye Dr
● Set up eye Dr appointment for RX updates
Lowes, Riverton UT — sales associate paint/ window treatments
February 2018 - January 2019
● Mixed paint, made paint color matches
● Processed window treatment orders, cut blinds and shades
● Processed markdowns and price changes
● Worked new inventory to the sales floor
Walmart, South Jordan UT — Department Manager
February 2015 - January 2018
● Worked new inventory to sales floor
● Processed markdowns and price changes
● Department organization and layout for upcoming sales
● Adjusted on hand inventory and ordered out of stock items Cabinets Express, Murray UT — Assembly / Delivery
March 2012 - January 2015
● Cabinet assembly
● Shop maintenance
● Delivery and installation assistance
SKILLS
Innovative problem-solver
who can generate workable
solutions and resolve
complaints.
An experienced team leader
with the ability to
initiate/manage
cross-functional teams.
Confident, hard-working
employee who is committed
to achieving excellence.
QUALIFICATIONS
15+ years customer Service
experience
Food Services and procedures
trained
Computer-literate performer
with extensive software
proficiency covering wide
variety of applications.
Honey Baked Ham, Taylorsville UT — Production Manager March 2009 - February 2012
● Product delivery scheduling and confirmation.
● Food preparation for deliveries and storefront.
● Supervised/ managed temporary production crew during high volume holiday sales time.
DirecTV, Murray UT — Tech Support/CRS
November 2006 - February 2009
● Handled international/ HD/ Local programming and billing questions.
● Diagnose and assess any type technical problem with DTV equipment.
● Maintained positive rate of customer retention through advanced customer service skills
Hollywood Video, Riverton UT — Shift Supervisor
May 2005 - November 2006
● Customer services and sales.
● Team member training and scheduling
● Store organization and layout for upcoming releases
● Quarterly inventory count.
Mervyns at South Towne Mall, Sandy UT — Team Supervisor November 2003 - March 2005
● Customer service and Cashiering
● Team member training and scheduling.
● Department organization and layout for upcoming sales.
● Monthly inventory counts
Arbys, Riverton UT — Crew Member
May 2001 - September 2003
● Food preparation
● Daily store maintenance
● Customer service and sales at both drive-thru and front of restaurant
EDUCATION
Riverton High school, Riverton UT — Diploma
August 2000 - June 2003
.
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