Sales Representative Contact Details
Resume:
JOHANNA ALBA LIBONGCO
#*** ******* **. ******, ******** City
Email: ****************@*****.***
Mobile: +63-995*******
OBJECTIVE:
To adopt a professional, enthusiastic, and courteous approach in providing a high level of customer service complying with the Company’s rules and standards. To be part of the team where I can contribute the knowledge I gained from my past experiences and learn new skills moving forward to work harmoniously with my peers and superiors functioning together towards a common goal. KNOWLEDGE, SKILLS AND ABILITIES:
Good Communication Skills – written and oral communication (English)
Well-defined interpersonal skills working in a team environment
Excellent Customer Service
Able to work under pressure / perform to solve problems WORKING EXPERIENCE:
Sales Representative Alii Palau Gift Shop, Hanna Tour Company Koror Palau May 24,2016 - December 28, 2018
Selling products and services using solid arguments to prospective customers Performing cost-benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales. Waitress At Umi Japanese Restaurant, Hanna Tour Company Koror Palau February 7, 2013 - March 23, 2016
Providing excellent wait service to ensure satisfaction Taking customer orders and delivering food and beverages Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization.
Up-sell additional products when appropriate
Receptionist Blue Ocean Hotel, Hanna Tour Company Koror Palau January 5, 2011 - January 22, 2013
Raw up client bookings for rooms and ensure that rooms are set before clients’ arrival Manage the front desk by receiving incoming calls, greeting and attending to guest. Inform guests about the availability of Rooms.
Keep records of guests who visit the Hotel.
Assist guest with answers to queries, and proffer solutions to issues within your capacity Collaborate with other hotel staff and the management to ensure that customer complaints are properly attended to in a timely manner
Ensure that guest make payment for services before they check out. Keep clear records of payments received and make detailed notes of balance payments. Check hotel’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
Front Desk/Receptionist at Villa Moda Suite Hotel Al Sadd, Doha Qatar December 8,2008 - January 3, 2010
Welcome guests upon their arrival and assigned rooms Perform all check-in and check-out tasks, Inform customers about payment methods and verify their credit card data.
Manage online and phone reservations, Provide information about hotel, available rooms, rates and amenities.
Register guests collecting necessary information (contact details and exact dates of their stay) Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate Personal Assistant of the Princess/Caregiver Saudi Arabia Palace Riyadh, Saudi Arabia July 5,2007- November 18, 2008
acting as a first point of contact: dealing with correspondence and phone calls managing diaries and organising meetings and appointments, often controlling access to the manager/executive
Booking and arranging travel, transport and accommodation Managing databases and filing systems
Implementing and maintaining procedures/administrative systems Collating and filing expenses
Cashier at Mc Donalds Robinson Galleria Philippines June 15, 2005 – June 20, 2007
Process customer orders and record them in the restaurant database. Relay customers’ orders to the kitchen staff.
Ensure all orders are delivered to the customers in a timely manner. Accept cash and return the correct change.
Tally money in the cash drawer at the beginning and end of each work shift. Place food orders in the appropriate bags and boxes. Respond to customer inquiries, issue receipts, and record customer suggestions. Clean and arrange eating, service, and kitchen spaces. Help kitchen staff when needed.
Receptionist at Candela Spa - Sharjah, United Arab Emirates October 2019 - December 2020
Detail-oriented and have the ability to multitask. Ability to be efficient and productive in a luxury, fast-paced environment. Have enthusiasm and possess customer service skills. Possess basic Math skills.
Excellent communication, listening and computer skills. EDUCATIONAL BACKGROUND:
Tertiary St. Paul College - Quezon City
Bachelor of Science in Hotel and Restaurant Management Secondary Holy Name of Mary School - Ampid, San Mateo Rizal
(1993-1997)
Primary Holy Name of Mary School - Ampid, San Mateo Rizal
(1987 – 1993)
PERSONAL INFORMATION:
Age : 38 yrs. old
Gender : Female
Marital Status : Single
Citizenship : Filipino
Religion : Christian Catholic
Reference:
Ms. Joy Lacoste
Concentrix
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Johanna Alba Libongco
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