CURRICULUM VITAE

Personal Information

Name & Surname: Michael Nhabanga (Baloyi)

Contact: 084-***-**** / 011-***-****

Email:adlbp8@r.postjobfree.com

Address: * **** ****** ******* ****

Date of Birth: 25 Apr 1987

Gender: Male

Race: African

Highest Education: Leadership and Management Diploma N6 Notice Period: 30 Days

Disability: No

Driver’s License: Code 8

Languages: English, Portuguese, Zulu, Tswana & Tsonga. Profile Summary

I am an ambitious smart individual who brings a lively impact through my knowledge, skills and hard work. I aim to be an asset for the establishment, I am responsible, dedicated and highly motivated, precise, attention to detail, quick to think off my feet, well organized and able to work on my own. I’m innovative, a quick learner with a proven ability to adapt well to change. I am a skillful communicator and I am very good at handling a variety of tasks efficiently. I work well under pressure and enjoy a challenge. An enthusiast in achieving company objectives. I think outside the box to achieve company’s Mission, Purpose, Values and Vision. Experience.

Reservations Administrator/Call Centre Agent/Customer Service Representative/Revenue Agent Peermont

Hospitality currently working Gauteng, Kempton Park June 2010 to Present

Duties & Responsibilities:

● Administration/Telephone and Group bookings done on Microsoft Outlook 2010, Ideas, Gulliver’s, Hotel beds, Agoda, Booking.com, Hotels.com and Expedia

● Travel Knowledge of 16 properties and casinos restaurant's,

● Entertainment and tourist attractions to national and international.

● Accommodation bookings for Corporate & Government and National Clients via ORS

(Opera System)

● Upselling nearby Properties to new and existing clients on Promotions, Rack,

● Government and Corporate Rates. Advising International and National Travel Agents on Peermont

● Properties and identifying potential leads for our sales department.

● Problem solving dissatisfied guests on previous visits. Accommodation policies to new individuals and new group bookings to Corporate, Travel Agents, and Government Clients.

● Room configuration for disabled clients and special requests for guest with difficulties.

● Online Assistance for promotion which are not available on the opera system.

● Strategizing on rates for high profiled clients and returning tour clients.

● Follow ups on unresolved emails and inquires which are all resolved telephonically. Offering regular guest and high profiled casino clients our Winner Circle Cards for Loyalty Rates.

● Refunds procedures and policies to Credit Card and EFT reversals for cancelled bookings.

● Online discrepancies and escalating errors on our homepage site.

● Generating pro-forma invoices for corporate, government and individuals clients.

● Finalizing Visa Letters for International guest and tour operators for our South African Properties and Botswana Properties.

● Training for new staff members, assisting clients with processing online payments.

● Analyzing/Merging of new and existing clients.

● Contacting new clients and existing clients on promotional rates and packages. Group Revenue Management Agent

Duties & Responsibilities:

● Prepare Revenue Management spread sheets, Accurate and timely implementation of Revenue Management rate- strategies, per property Implement Tools provided to maximize revenue.

● Assistance in Rooms budgeting process. Regular update of Yield Strategy, per hotel Availability update of all 16 Properties in the group by total hotel and rate - code Identify red flag dates/ months/ periods and bring to management’s - attention with possible solutions Closely monitor Competitor pricing for all hotels.

● Manage production channels. E.g. GDS, WEB etc Channel Productivity Reports.

● Consolidate month end reports pack. Compile monthly STR reports & distribute accordingly.

● Assisting Group Revenue Manager in preparation of documentation for weekly and monthly meetings as required.

● Daily posting online payments received and reconciliation thereof. Manage the OPERA Profile Database (OCIS) daily. System administration of OXI interface Special Awards: Most Compliments 2013, Department Top Achiever 2016, Long Service Award 5 years, Generic B. Management Level 4, Lobster Ink Sales Professional, Service Excellence Certificate.

Reason for leaving: seeking growth and a new challenge. Sales Virgin Mobile Shop Retail Permanent Maponya, Gauteng March 2010 to June 2010

Duties & Responsibilities:

Sales on new contracts and upselling on upgrading contacts I.e. Mobile, Sims Cards, Laptops, Modems and Accessories. ; * Stock taking on new and old existing merchandise on floor and back office. ; * foreseeing high demand merchandise and insuring there’s sufficient stock result on high profit higher margins for the store. ; * Promoting of new and old merchandise on contracts and cash sells to walk in customers, corporate and government clients. Advise best data packages to clients and walk in customers, Configuring internet connections to laptop and mobiles. ; * Rica on old and new sim cards to the Virgin Network. Processing and validating card payments for EFT, credit card and cash sells. ; * Credit Vetting on new applications and upgrading clients on Vodacom network. ; * Number change and number porting to the Virgin network; * Booking in phones for repairs and issuing loans phones. Reason for leaving: Franchised Closed Down

Customer Care Bytes Technology Outsource Vodacom Call Centre Call Centre Permanent Midrand, Gauteng

November 2009 to March 2010

Duties & Responsibilities:

High Volumes' of Data Capturing of corporate and individual's details on network errors Registering new and old clients to the Rica system Assisting clients with prepaid tariff plans and contract packages Processing prepaid customer talking points and redeeming terms and conditions Wasp, GRPS, 3G, Wap phone and Sim set-up for internet connections on laptops and mobiles. Sim Swaps on lost and stolen Sim cards for existing Customers. Blocking and Unblocking stolen and lost phones via the IMEI system. Performing porting and deregistering mobile numbers to the Vodacom Network. Confirming contract clients with contract renewals dates and cancelation dates. Updating customers with airtime transfers and data purchases Assisting customer purchase and setup the Black Berry Internet Services (BIS) assisting prepaid customers retrieve demanded airtime recharge vouchers. Activation and directories to the IPhone's software.

Reason for leaving: Growth

Sales Vodacom Shop Retail Permanent Eastgate, Gauteng April 2008 to August 2009 (Has to

Duties & Responsibilities:

Sales on new contracts and upselling on upgrading contacts I.e. Mobile, Sims Cards, Laptops, Modems and Accessories. Stock taking on new and old existing merchandise on floor and back office. Foreseeing high demand merchandise and insuring sufficient stock with resulted on high profit higher margins for the store. ; * Promoting of new and old merchandise on contracts and cash sells to walk in customers and corporate clients. Advise best data packages to corporate and walk in customers configuring internet connections to laptop and mobiles. Apple activation and Technical Support, Rica on old and new sim cards to the Vodacom network. Processing and validating card payments for EFT, credit card and cash sells. Credit Vetting on new applications and upgrading clients on Vodacom network. Number change and number porting to the Vodacom network* Booking in phones for repairs and issuing loans phones. Gift Card Activation on qualifying upgrades and new contracts customers and Cold Calling. Reason for leaving: Advancements in career did a short course in Corner Stone from August. Stage Akanani Promotions CC Entertainment Temporary Bertram June 2006 to October 2006

Duties & Responsibilities:

Promoting upcoming brands on functions to potential clients. Stage setup and decorations for universities, weddings and corporate functions. Selling our services to corporate and government clients for end year functions and show rooms. Sound and lighting setup for indoor and outdoor.

Reason for leaving: School Holidays

Education.

The Shaw Academy London

Leadership and Management

United Kingdom

2018

Module 1: Leadership and Management Foundation.

● Leadership and Organizational Culture.

● Leadership and engagement.

● Why Leaders Coach, Mentor and Develop others.

● Leaders Empower Innovation and Creativity.

Module 2: Leadership Awareness.

● Why leadership expand.

● Principles of Leadership expand.

● Leading with Vision, Values and Purpose expand.

● Leaders Communicate to Inspire expand.

Module 3: Organizational Leadership.

● Leadership and Organizational culture expand.

● Leadership and Engagement expand.

● Why Leaders Coach, Mentor and develop others

expand.

● Leaders Empower Innovation and Creativity expand. Module 4: Strategic Leadership.

● Leaders Develop Strategic Awareness expand.

● Adaptive Leadership expand.

● Leaders Constantly Scan their Environment expand.

● Leading through change.

Special Achievement: Diploma in Leadership and Management N6. The Shaw Academy London

Graphic Design

United Kingdom

2017

Theory: Introduction

Understanding the Elements & Principles of Graphic Design Creating image Composites (on Demand)

Photo Editing

Introduction to Illustrator/Create a logo

Illustrator part 2/Tracing artwork & Brushes (on Demand) Typography

Designing for Web

Creating Web Layouts in Photoshop

Introduction to InDesign/Create a Business Card

Special Achievement: Graphic Design Diploma N5.

NYDA – National Youth Development Agency

Entrepreneurship Development Programme

Johannesburg

2016

Theory: Assess Your Readiness to start a Business

The Business Plan

The Marketing Plan

Staff

Organisation and Management

Buying for your Business

Greening your Business

Costing Your Goods and Services

Required Start-up Capital

Types and Sources of Start-up Capital

Starting the Business

Special Achievement: Certificate Start Up.

Lobster Ink International

Sales

United Kingdom

2016

Theory: Introduction to Sale

Sales and the Bottom Line

Knowing your guest

Selling Skill

Knowing the Product

Extended Sale

Execution of a Sale

Repeat Business

Special Achievement: Sales Professional Certificate Corner Stone.

Call Centre Advanced Certificate

Johannesburg

2008

Theory: Telephone Etiquette/Outbound

Communication, Question & Listening

Inbound Management

Basic and Advanced Customer Service

Microsoft Word

Microsoft Excel

Outlook Office

Debt Collecting

Negotiation & Assertiveness

Basic Computer

SPECIAL ACHIEVEMENTS: I received the following awards: Inbound Certificate, Outbound Certificate Inbound and Sales Outbound Advanced.

Malvern High School

Johannesburg

2007

Subjects: English

Afrikaans

Accounting

Comp-Typing

B. Economics

Geography

SPECIAL ACHIEVEMENTS: Metric Certificate, I was involved in chess and nominated top chess player for Malvern high School. I was selected to assist other students for extra mural class in computer class and chess teams.

References.

Akanani Promotions CC

Ashley Dodo(Owner) Deceased

Bradley Dodo (Supervisor) 079*******

Vodacom Shop Eastgate

Millicent Mnisi (Manager) 011-***-****/7

071-***-****

Bytes Technology Outsource Vodacom Call Centre

Pamela (Manager) 011-***-****

083-***-****

Virgin Mobile Maponya Mall (Closed Down)

Theo Chauke 074-***-****

Peermont Hotels Casino and Resorts

Mary Mohapi (Acting Manager) 011-***-****/1000

Carla Campbell (Sales Executive) 011-***-****/1000

Contact this candidate