Manager Assistant

Natalia Ruiz Moore

HOSPITALITY PROFESSIONAL

Phone/WhatsApp : +90-535-***-**** LinkedIn : www.linkedin.com/in/natalia-ruiz-moore

email : **********@*****.*** Skype: Natalia Ruiz Moore

I have achieved tremendous experience working for the Tourism & Travel Industry for 20+ years, always aiming an experience as relaxing and pleasant as possible for all my guests, where they feel valued and enjoy their time with us.

I am a great team player who thrives in working with a multicultural team and guest alike, eager to

contribute to team success through hard work, attention to detail and excellent organizational skills.

Motivated to learn and grow.

Being multilingual has boosted my problem-solving skills, listening skills and interpersonal skills, and it's transformed me into a versatile figure who can navigate different cultural expectations and strengthen relationships in the workplace.

Experience

RESERVATIONS EXECUTIVE VOYAGER BALLOONS 2020

Cappadocia-Turkey

•Handle requests from guests, companies and travel agents via different platforms.

•Make sure booking information is input correctly into the system.

•To maintain and update spots vacancies on online booking platforms.

SHORE EXCURSION COORDINATOR SILVERSEA CRUISES 05/2019-04/2020

Worldwide

•Tour dispatches, and returns, the flow of operation, manifests and documents concern

•Monitor and evaluate Shore Excursion experiences (Escorting Tours) for accuracy and standards of service as outlined by Silversea

•Operation of shipboard excursion program (revenue targets, performance standards and, guest satisfaction)

•Provide exceptional Customer Service including booking guests on Shore Excursions based on preferences, administer refunds if warranted, complaints, issues and port information

•To master all aspects of all ports of call, Silversea products, policies and procedures.Liaise with tour operators (operational updates/changes)

INTERNATIONAL GUEST RELATION ASSOCIATE HOLLAND AMERICA LINE 2017-2019

Worldwide

•Rotating schedule, including Night Shift

•Respond to all guest requests, concerns issues in a timely and professional manner. Providing premium Guest service by handling all communications, verbal or written, per set standards.

•Log and maintain accurate records of all guest inquiries, concerns and requests using systems provided and per set procedures.

•Perform translations of written company documents and assist International Guests in verbal transactions as needed, attend social functions when directed.

•Handle cash transactions required by Guests.

•Handling all requirements of the Loyalty Society Rewards Program through the use of Siebel system and per set procedures.

•TRANSLATOR/TRAVEL CONSULTANT FREELANCE 2014/2017

Marmaris-Turkey

•SALES OPERATIONS SPECIALIST BAREFOOT TRAVEL AGENCY 2013/2014

Istanbul-Turkey

•OPERATIONS EXECUTIVE LATIN AMERICA MTI TRAVEL AGENCY 2011/2013

Cappadocia-Turkey

•ASSISTANT GENERAL MANAGER ANATOLIAN HOUSES HOTEL 2011

Cappadocia-Turkey

•EXECUTIVE FLOOR MANAGER GRAND HYATT SANTIAGO 2008/2010

Santiago-Chile

•ASSISTANT GENERAL MANAGER CLUB ANASTASIA HOTEL 2006/2007

Marmaris-Turkey

•GUEST RELATION MANAGER IBEROSTAR GRAND AZUR 2005

Marmaris-Turkey

•TRAIN CREW WAGON LIT (RENFE) 2002/2003

Barcelona-Spain

•RECEPTIONIST EXPLORA PATAGONIA S.A. 2001/2002

Torres del Paine-Chile

•WAITRESS ROYAL CARIBBEAN CRUISE LINE 2000

Worldwide

•FLIGHT ATTENDANT CHILE INTER AIRLINES 1997/1999

Chile/Argentina

Education

•FUTURELEARN.COM E-LEARNING 2014/2020

Emotional Intelligence at Work

Coventry University

Management and Leadership: Growing as a Manager

The Open University

Business Fundamentals: Customer Engagement

The Open University

Using Creative Problem - solving

National Chiao Tung University

Working with Translation: Theory and Practice

Cardiff University

Why we post

University College London

•PORTUGUESE B2 PORTUGUÊS ET CETERA,LISBOA 2017

•FLIGHT ATTENDANT LICENSE PRECADET - DGAC - CHILE 1997

•ADVANCED ENGLISH THE BRITISH INSTITUTE SANTIAGO 1996/1997

•COURSE IN COMPUTING UNIVERSIDAD DE CHILE 1996

•TOURISM & HOSPITALITY INACAP - CHILE 1995/1997

Certificates

CRISIS MANAGEMENT & HUMAN BEHAVIOR V.SHIPS 2020

COVID-19 CONTACT TRACING JOHNS HOPKINS UNIVERSITY 2020

CERTIFICATE OF PROFICIENCY IN BASIC TRAINING V.SHIPS 2019

STCW SAFETY FAMILIARIZATION & CROWD MANAGEMENT HAL 2018

STCW SECURITY AWARENESS MARLINS 2018

References

•Florin Dragomir

**************@*******.*** Holland America Line

•Master Dag Dvergastein

*****@******.** Holland America Line

•Clive Jellicoe

*************@*******.*** Silversea Cruises

•Mr. Halis Aydogan

*****@***************.*** Cappadocia Voyager Balloons

Software

•FIDELIO

•MXP

•MXP ITINERARY

•POLAR

•SIEBEL

•ISSUE TRAX

•R-MOS

•SENTEZ

•AMADEUS

•MICROSOFT OFFICE

Languages

•Spanish

•English

•Portuguese

•Turkish

Contact this candidate