ZHALA GURBANOVA

adlblg@r.postjobfree.com 994********* Baku, BA AZ-1001

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Results-driven with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in terminology, products and services to effectively address and respond to public and personnel inquiries.

Results-focused tourism industry professional with strength in management, leadership, and tasks and problem solving. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills

Office equipment operations

Meticulous and organized

Professional and polished presentation

Multitasking and prioritization

Project coordination

Flexible

Service-oriented mindset

Security understanding

Correspondence management

Organization and efficiency

Experience

World Medicine Company Baku, Azerbailan

Receptionist

2008 - 2010

Answered and directed incoming calls using multi-line telephone system.

Sorted incoming mail and directed to correct personnel each day.

Prepared, compiled and filed documents as well as reports presented to various parties.

Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.

Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Maintained daily calendars, set appointments with clients and planned daily office events.

Rendered information to callers and drafted office emails.

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

Freelance Baku, Azerbaijan

Translator- Tour Guide

2015 - 2016

Worked with clients to establish translation requirements and scope, checking in following submission of work to verify satisfaction and understanding.

Translated various client documentations between 2 languages.

Reviewed and analyzed briefing materials before starting translations.

Delivered real-time, accurate oral translations and interpretations for clients.

Interpreted conference calls and other workplace communications in real-time.

Sat in on meetings to provide members with oral translations of conversations and information.

Ekolojo Tarazlig NGO Baku, Azerbaijan

Project Assistant

2010 - 2014

Assisted in preparation of project-related reports, manuscripts and presentations for use by executives and project managers.

Coordinated with partner NGO representatives to understand project needs and provide needed support to meet targets.

Prepared project reports and documented activities.

Completed all daily administrative tasks, including responding to emails, filing paperwork and task promptly.

Conducted research using various media sources to obtain relevant data for staff requirements.

Worked with senior project leaders to create project scopes and implement roadmaps.

Assisted production and distribution of memos, newsletters, email updates and other forms of communication.

Met schedule and deadlines by ensuring that work was completed efficiently.

Self-employed Baku, Azerbaijan

Tour Guide

2017 - 2021

Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.

Entertained visitors and tourists with various props and signs to maximize engagement.

Built detailed knowledge on different historical, cultural areas and locations to thoroughly answer guest questions.

Delivered information through narratives on locations throughout area, relaying lesser-known stories for interest.

Developed guest relationships to achieve high level of satisfaction.

Developed long-term relationships with local partners, including restaurants, cafes, museums and concert halls so travelers could further explore city individually.

Mentored apprentice guides to promote better understanding of information to present to tourists and travelers.

Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed.

Researched topics that pertained to tour locations so that such information could be added to scripts.

Created tour programs with focus on providing positive guest experiences.

Escorted individuals and groups on cruises, sightseeing tours and through points of interest such as industrial establishments, public buildings and art galleries.

Handled all delegated tasks.

Demonstrated leadership by making improvements to work processes and helping to train others.

Gala archaeological and ethnographic museum Baku, Azerbaijan

Tourist Guide

2015 - 2015 (4 MONTHS)

Built detailed knowledge on neighborhood areas and Gala itself to thoroughly answer guest questions.

Facilitated tours of private and group tours.

Developed guest relationships to achieve high level of satisfaction.

Delivered information through narratives on locations throughout Gala village area, relaying lesser-known stories for interest.

Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed.

Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.

Mentored apprentice guides to promote better understanding of information to present to tourists and travelers.

TV channels and websites/ home based job Baku, Azerbaijan

Journalist

2016 - 2017

Utilized understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.

Interviewed sources, contacts and leads to gather information for stories.

Performed extensive research to back up stories.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Demonstrated leadership by making improvements to work processes and helping to train others.

Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Education

Baku Slavic University Baku

BBA in Translation Russian-Enhlish

07/2011

Additional Information

TRAININGS/INTERNSHIPS/ CERTIFICATES

US EMBASSY BAKU OFFICE- JOURNAILSM TRAINING

UN BAKU OFFICE- INTERNSHIP IN PUBLIC RELATIONS DEPARTMENT

MINISTRY OF CULTURE AND TOURISM OF AZERBAIJAN REPUBLIC- TOUR GUIDING TRAINING

AZERBAIJAN TOURISM BOARD- BAKU STYLE GUIDING

WORLD TOUIRSM ORGANIZATION- HOT TRAINING

AZERBAIJAN TOURISM BOARD AND UK EMBASSY BAKU OFFICE JOINT TRAINING- BIRD WATCHING

LANGUAGES KNOWLEDGE

AZERBAIJANI- NATIVE

ENGLISH- EXCELLENT

RUSSIAN-GOOD

TURKISH-GOOD

Contact this candidate