CURRICULUM VITAE

Dimple Vinod Maroliwala. Add photo here

Mobile:- 976-***-****, 986-***-****

adlblf@r.postjobfree.com

adlblf@r.postjobfree.com

***/**,*.*.* Road,

Kumtha Street, Fort,

Mumbai-400001

EXPERIENCE :

Presently working as Admin cum Back office cum Executive Assistant in Travelvoyages (I) Pvt Ltd from January 2017 to Present.

Worked as Trade Support Executive in NVS Brokerage from May 2016 to Nov 2016 for 6 months.

Worked as an admin cum Executive Assistant to the director in KH consulting Pvt ltd From Dec 2014 to April, 2016.

Worked as a cati (computer assisted telephonic interviewer) Cum Market Researcher Cum CRE in INDIANET MARKET RESEARCH PVT LTD from January 2013 to August 2014.

Working as a Business Development Officer [BDO] Cum Customer Service Representative in M/s REALLIFE ATO SYSTEM PVT LTD from Aug 2011 March 2012

Worked as Business Development Manager (BDM) in SRI Harsh Developers from JAN 2011 to MARCH 2011.

Worked as MEDICAL TRANSCRITIONIST in M/s HCN from OCT 2010 to DEC 2010.

DETAILED TASKS SCHEDULE HANDLED ACROSS THE TENURES:

TRAVELVOYAGES (I) PVT LTD

Prepare and edit correspondence, communications, presentations and other documents

Design and maintain databases

File and retrieve documents and reference materials

Conduct research, collect and analyse data to prepare reports and documents

Manage and maintain schedules, appointments and travel arrangements

Arrange and co-ordinate meetings and events

Record, transcribe and distribute minutes of meetings

Monitor, screen, respond to and distribute incoming communications

Answer and manage incoming calls

Receive and interact with incoming visitors

Liaise with internal staff at all levels

Interact with external clients

Co-ordinate project-based work

Review operating practices and implement improvements where necessary

Supervise, coach and train lower level staff.

NVS BROKERAGE PVT LTD

Worked under the leadership of a senior trader and help him appraise investment products

Also aiding corporate portfolio managers and clients in identifying and monitoring securities on financial markets.

KH CONSULTING PVT LTD.

Job Description & Responsibilities:

Functional Area: Admin & Office Support/Secretary

Managing the day-to-day operations of the office

Organizing and maintaining files and records

Planning and scheduling meetings and appointments

Managing projects and conducting research

Preparing and editing correspondence, reports, and presentations.

Making travel and guest arrangements.

Providing quality customer service

Maintaining a professional environment

Working on various Computer Applications (Word, Excel, etc)

Attending to & Making Telephone Calls, etc.

Coordinating and follow-up with the customers

Check and respond to all the queries through email on a regular basis.

Ensure that the records are maintained and are easily accessible.

Fluent in written & spoken English and Have good communication skills.

Well versed in working on computer applications such as MS Office.

Have good telephone etiquette

Have a pleasing personality

INDIANET MARKET RESEARCH PVT LTD.

Customer Service Representative Job Responsibilities:

Serving customers by providing product and service information; resolving product and service problems.

Attracting potential customers by answering product and service questions; suggesting information about other products and services.

Opening customer accounts by recording account information.

Maintaining customer records by updating account information.

Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintaining financial accounts by processing customer adjustments.

Recommending potential products or services to management by collecting customer information and analyzing customer needs.

Preparing product or service reports by collecting and analyzing customer information.

Contributing to team effort by accomplishing related results as needed.

REALLIFE ATO SYSTEM PVT LTD

Company had awarded me for my best communication skill achievement and this same best communication certificate was awarded to me 3 times in my Tenure.

My Responsibility was to instruct my down line members about our business Development now and then as per the instruction provided to me by my CMD & MD

I was suppose to Report Directly to the CMD and MD of company regarding the day to day progress of our company.

Increasing the number of hits/visitors to our websites .

Explaining the Products and services and giving details to the walk-in clients, as well as follow-up with the clients.

Maintaining customer database and updating them as well.

Giving leads to colleagues and increasing the overall performance as well as profit of the company.

SRI HARSH DEVELOPERS

My Responsibility was to explain Sample flat to walk in Customers.

Develop Business for the company.

Follow up with clients.

Maintaining Customer Database.

HEALTHCARE NETWORKS PRIVATE LIMITED

My Responsibility was to transcribe medical files i.e history and physical of patients to readable files.

Maintaining patient's record and vital information.

To record the files as per specific Doctors and their choice of patterns to be followed while transcribing files.

To recheck it for any spelling or medical language errors.

To make sure that the files were transcribe in a stipulated time and sent back to the respective physician in their country.

ACADEMIC QUALIFICATION

BSC. microbiology Passed oct-2008 (Maharashtra 2nd class)

H.S.C. Maharashtra March-2004 Passed (2nd Class)

S.S.C. Passed (Maharashtra Board March-2002 2nd Class

CERTIFICATIONS

Certified Computer Course: MSCIT done From Govt Institute with 74%.

Medical transcription course: Medical transcriptionist course done from Gandhi institute.

PERSONAL PROFILE

Date of Birth : 7th November 1985

Father’s Name : Vinod .P.Maroliwala.

Sex : Female.

Marital Status : Single.

Permanent Address : 288/14,S.B.S Road

Kumtha Street, Fort,

Mumbai-400001

Mobile no : 976-***-****, 986-***-****.

Languages Known : English, Hindi, Marathi and Gujarati

Yours faithfully,

(Dimple Maroliwala)

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