Manager Social Media

QUINCY O. WILLIAMS

*** ********* * ****** ***********, Arkansas 72712

479-***-**** ******.********@*****.***

www.linkedin.com/in/quincyowilliams

SUMMARY

Disciplined and perceptive senior operations manager with a proven track record in project management, leadership, investigation, fraud detection, and security. Comprehensive experience in investigations, anti-money laundering, CCTV, forensic interviews, asset protection, and communication. Leads, maintains, and improves the security department's operations and functions while effectively managing crises in fast-paced environments. Thorough knowledge of advanced security systems, computerized access control, and security-related legislation and regulation. A trusted leader who enables divisions to achieve goals while managing and reducing risk throughout an organization.

EXPERIENCE

WAL-MART STORES, INC., Bentonville, Arkansas

Senior Manager I, Operation Support, 2020

Spearheaded integration of technology and other projects into company tech stores that tracked performance and reported metrics to leadership. Consorted with the analytics team to create dashboards that made it easier to visualize tech store metrics.

• Implemented an emergency app and several simplification projects that saved thousands of work hours.

• Oversaw projects integrated into Walmart’s 37 designated tech stores

• Worked closely with the Walmart Design team to update leadership and key stakeholder on the integration date of new technology.

• Collaborated with business partners to build communications for the integration of projects. Senior Manager I, Anti-Money Laundering, 2016-2020 Led a high performing team in identifying and filing suspicious activity reports (SARs), currency transaction reports (CTRS), and Form 8300 to Financial Crimes Enforcement Network for all company and Sam’s Club facilities. Conducted fraud investigations to completion.

• Collaborated with law enforcement in over 15 cases, which ultimately led to arrest or other actions.

• Built platforms that assisted with the filing of compliance-related forms that helped stakeholders.

• Supported Sam’s Club Wholesale Trade Program by effectively completing due-diligence on companies that desired to conduct business with Sam’s Club, which resulted in the revocation of over 350 Sam’s Club membership.

• Utilized open-source investigations which includes social media investigations, background check services, link analysis, and other open source tools or investigative methods.

• Reviewed and approved over 500 SARs, CTRs, and Form 8300.

• Completed and submitted over 250 SARs to the Financial Crimes Enforcement Network (FinCEN).

• Conducted over 25 complex fraud investigations.

• Identified trends and patterns of bad actors by using analytics. Quincy Williams, Page 2

Senior Manager I, Insider Trust – GI, 2014-2016

Managed a criminal background check process and ran a high-volume call center that supported the company and Sam's Club's hiring process. Focused on the advancement of the Sexual and Violent Offender Program that enabled the company to be more proactive in identifying Sexual Violent Offenders.

• Created and implemented the Sexual Violence Offender Program, which established a safe working environment.

• Worked with third parties to enhance the efficiency and turnaround time of background checks.

• Reviewed investigations for accuracy and provided recommendations to hire, terminate, or move and associate/applicant based on the review results.

NAVAL CRIMINAL INVESTIGATIVE SERVICE, San Diego, California Special Agent, 2010-2013

Oversaw over 100 complex, felony-level investigations related to fraud, theft, drug, sexual, and violent crimes. Led numerous surveillance operations and obtained evidence for cases. Conducted over 200 interviews and interrogation of victims and suspects for investigations. Worked closely with Assistant United States Attorney (AUSA) and Judge Advocate General (JAG) for prosecution of cases. Briefed high-ranking military officials on ongoing investigations.

• Documented crime scene by sketching and taking photograph to assist with investigations.

• Conducted undercover operations in order to strengthen investigations.

• Reviewed and analyzed data retrieved from computers and cell phones.

• Prepared and executed search warrants.

• Collaborated with local, state, and other federal agencies to complete thorough investigations. ADDITIONAL EXPERIENCE

DEPARTMENT OF HOMELAND SECURITY, Laredo, Texas, Border Patrol Agent, 2009-2010. WAL-MART STORES INC., Pine Bluff, Arkansas Assistant Store Manager, 2007-2009. Asset Protection Associate and Coordinator, Fayetteville, Arkansas 2004-2007. EDUCATION

UNIVERSITY OF ARKANSAS, Fayetteville, Arkansas

B.S., Sociology & Criminal Justice 2007

CERTIFICATION

Criminal Investigator, 2011

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