Christyna Stires

Director of Operations

Property manager with experience managing multi-family, student-oriented, extended-stay, and hotel concepts. Experience Personal Info

12.2019 -

Present

04.2019 -

12.2019

03.2016 -

03.2019

09.2014 -

03.2016

01.2014 -

09.2014

07.2012 -

11.2013

Director of Operations

AKA by Korman Communities – AKA University City in Philadelphia, PA Mange day-to-day operations

Ensure the financial goals of all departments are being met Support and work with all Department Heads in all aspects of running the property Assess and review customer satisfaction and service recovery process Inspect all departments for SOP implementation

Identify team learning needs and assist with development Ensure the premises are in operative condition

Resident Representative

AVE by Korman Communities – The Franklin Residences in Philadelphia, PA Responsible for ownership of the unfurnished sales program Collaborated with marketing leadership to create leads for the community, plan resident receptions, and serve as Community Manager of the community’s social media channels Assisted with all sales activities including outreach, sales blitzes, and networking General Manager

American Campus Communities – Multiple Markets

Supervised leasing and marketing activities while ensuring timely collection of rental payments Supervised the purchasing and expense management of the community to maximize profit margin Created annual operating budget, prepared monthly variance reports, and managed capital improvement projects

Supervised all hiring, training, termination, development, and rewards of team Ensured timely payment of invoices

Maintained contracts with vendors

Enhanced the quality of life for residents

Responsible for after-hours on-call response

Oversaw the curb appeal of the property

Assistant General Manager

American Campus Communities – Multiple Markets

Oversaw the Residence Life program

Assisted with leasing responsibilities to maximize occupancy Managed resident communication and provided timely resolution of any issues Conducted weekly property inspections

Administered risk management and loss prevention programs Leasing Manager

American Campus Communities – University Centre in Newark, NJ Facilitated leasing of 646 beds

Administered and managed renewal program

Conducted monthly audits to ensure lease file integrity Created and implemented strategic marketing and advertisement campaigns Tracked marketing trends

Community Assistant

American Campus Communities – Lion’s Crossing in State College, PA Toured prospects

Co-marketed with local businesses

Motivated and promoted office and resident culture through event planning Address

12031 Canal Grande Drive

Fort Myers, Florida 33913

Phone

717-***-****

E-mail

adlbjj@r.postjobfree.com

LinkedIn

linkedin.com/in/christyna0510/

Technologies

Education

2009 -

2013

The Pennsylvania State University

B.A. Psychology

Yardi Voyager

RENTCafé CRM

Ceridian Dayforce

ADP

Energy Management System

ALICE

Maestro

MRI

Certifications

Florida CAM License (in process)

Certified Pool Operator

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