Martha Peterson

720-***-**** adlbic@r.postjobfree.com 2585 South Hoyt Street, Lakewood 80227

www.linkedin.com/in/martha-peterson-0074444

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Summary

Senior Executive Assistant with over 20 years experience supporting C-level executives in growth-oriented organizations in the Healthcare and the Technology space. I have a passion for my work; bring positive energy and great work ethic to any team. Recognized for adaptability, efficiency, and ability to efficiently organize busy calendars. I am looking for an opportunity that challenges me, allows me autonomy and the ability to make an impact in the organization.

“No one is more cherished in this world than someone who lightens the burden of another. Thank you”. Joseph Addison

Experience

Centura Health Denver Metro Group Colorado Health Neighborhoods Common Spirit Health

(office/remote) - Centennial, CO November 2011 - September 2020 Executive Assistant to Chief Medical Officer and Physician Executives of 17 Hospitals in the Denver Metro Group

• Executed confidential meeting coordination from inception through completion, managing executive complex schedules, coordinated zoom and in-person meetings with media, executives and supporting efforts for new hires

• Worked in partnership with executives to design presentation for Board Meetings, Political Action Council and physician meetings

• Liaison between Vice President and executive team; served as a proxy for staff meetings

• Arranged executive travel, managed invoice cycle and expense reporting for the C-suite leaders

• Executed neuroscience event for 150 guests; negotiated contracts, selected vendors and managed $100K event budget

Service Excellence Coordinator

Produced a provider and patient experience survey program by developing a real-time non-disruptive survey tool

• Negotiated a partnership with Qualitick to provide best practices, performance improvements, data management and benchmarking measures for CHN’s network of 5000+ providers and specialists

• Developed the workflow process, data management, alerts and practices to enhance the patient experience

• Coached practices managers and staff to develop action plans to use the data for performance improvement

• Managed the yearly CHN symposium for 5000+ providers and mid-level staff. Worked with our Board Members, marketing and the CHN leadership to coordinate event logistics, to include; venue selections, speakers and agenda

Sr. Logistic Travel /Meeting Planner and Project Coordinator

• Structured meeting and travel arrangements for executives, business architects, business analysts, project managers and consultant teams

• Key responsibilities include; SAP online booking, travel & event budget, invoices, educate staff on travel policy, selection of vendors, internal and external meeting negotiations managed corporate AMEX credit card and selected and designed company branding premium items

• Prepares routine and advanced correspondence

• Operationalized procedures and processes to meet requirements and/or other incentive programs by leading cross-functional teams using Lean, project management, quality and performance improvement techniques Medtronic, Inc.–Louisville, CO August 2005 - November 2011 Executive Assistant to Global Vice President of Sales and Marketing / VIP Coordinator

• Managed the day-to-day operations of the office including infrastructure support, facilities management and supply procurement

• Prepared periodic and special reports as required for the management team

• Managed VP and his sales and marketing team with review and approval of employee and corporate expenses

• Managed the calendar of the VP and Directors to ensure meetings were scheduled efficiently and without conflicts Martha Peterson

720-***-**** adlbic@r.postjobfree.com 2585 South Hoyt Street, Lakewood 80227 www.linkedin.com/in/martha-peterson-0074444

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• Key responsibilities include; Expenses Express online booking, travel & event budget, invoices, educate staff on travel policy and procedures, selection of vendors, internal and external meeting negotiations managed corporate AMEX credit card and selected and designed company branding premium items

• Prepare global sales reports using “SalesForce” for bi-weekly global sales distribution

• Managed Sales and Marketing flow charts; created, maintained and distributed weekly

• Coordinated Human Resources functions for open positions. Termed employees in the systems and worked closely with Human Resources to complete termination request and returns of all company property Skills:

Forward/Strategic thinker, strong analytical and problem-solving ability, customer relationship management, customer- focused/satisfaction, customer engagement, planning, organization and program/project management, conflict resolution, assertive, self-motivated and proactive.

Strengths:

Ability to interact in a cross functional team environment with conflicting priorities and meet market deadlines successfully. Interact with people from different disciplines and varying skills. Extensive knowledge of corporate meetings to provide a successful event, under budget and on time.

Expertise:

Electronic/Real-Time Patient/Provider Satisfaction, HCAHPS & CAHPS, Net Promoter Score (NPS), Quality & Performance Improvement, Implementation Project Coordinator, C-level meeting & event planner, Go-Lives/Trade Show/Symposiums, Vendor Relations, Customer Service, Lean Six Sigma Green Belt. Software:

Microsoft Office Suite, (Word, Excel, PowerPoint, Publisher, Visio, Outlook), Google Suite, Office 365, Zoom, Skype, EMS, Adobe PRO, Kronos, FTP clients, Salesforce, Smartsheet, Sharepoint, Qualitick, Press Ganey, SAP and Expenses Express.