Jahvail McKenzie

Brooklyn, NY *****

adlbfx@r.postjobfree.com

929-***-****

Passionate Customer Service Representative and Sales Associate with a recent background in Information technology. Acquired 7+ years in Customer Service and Sales and looks to solve complex problems in a creative and effective style. Seeking to use his diverse work experience to apart of the betterment of an company.

Work Experience

Customer Service Representative

Family Dollar - Brooklyn, NY

September 2017 to Present

• Provide strong customer engagement in a positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helped in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Persist in the awareness of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation. IT Support

The Academy of Arts and Letters - Brooklyn, NY

May 2019 to November 2019

• Installing and configuring computer software, systems, networks and printers.

• Provided technical support to the students and staff.

• Manage technical equipment such as laptop carts, chargers, speakers, etc.

• Setting up new user accounts for students on various educational programs and applications.

• Supervised students and their usage on laptops using Remote Desktop.

• Created an safe digital environment for students and staff. Sales Associate

ZUMIEZ - Brooklyn, NY

August 2015 to November 2016

• Ensure high levels of customer satisfaction through excellent sales service

• Assess customers needs and provide assistance and information on product features

• Welcome customers to the store and answer their queries

• Follow and achieve department’s sales goals

• Maintain in-stock and presentable condition assigned areas

• Actively seek out customers in store

• Remain knowledgeable on products offered and discuss available options

• Process POS (point of sale) purchases

• Cross sell products

• Handle returns of merchandise

• Comply with inventory control procedures

• Suggest ways to improve sales

Cashier/Sales Associate

V.I.M - Brooklyn, NY

August 2014 to June 2015

* Assembled promotional displays for clearances items and new products

* Effectively responded and resolved customer concerns

* Fulfilled inventory control protocols and procedures

* Processed cash and credit card transactions during high demand times Sales Associate

Staples - Brooklyn, NY

October 2013 to August 2014

• Provide an exceptional customer experience.

• Respond quickly and resourcefully to customer requests and concerns.

• Created a positive, inviting environment customers and participating in an active role in helping both the store and the customers succeed their expectations.

• Multitask on sales responsibilities and merchandising while maintaining a neat and clean store.• Understand and use basic selling skills to engage and present solutions.

• Performed various responsibilities (i.e. cashier, returns, reserving online pick-ups, other duties as assigned)

• Processed accurate and efficient sale and return transactions (Credit/Debit, Cash, Store card) Education

Certificate in Information Technology

NPower - Brooklyn, NY

January 2019 to June 2019

High school or equivalent in High School

East Brooklyn Community High School - Brooklyn, NY September 2011 to March 2016

Skills

• Networking (1 year)

• Mobile Devices (1 year)

• Computer Hardware (1 year)

• Customer Support (7 years)

• Customer Service (7 years)

• Time Management (1 year)

• Basic Computer Skills

• Conscientiousness (7 years)

• Social Media Marketing (3 years)

• Customer Focus & Orientation (7 years)

• Technical Support (1 year)

• Logic & Critical Thinking (7 years)

• Security

• Windows Operating Systems (1 year)

• Software Troubleshooting (1 year)

• Active Directory

• Remote Access Software

• DNS

• Time Management

• Microsoft Office (1 year)

• WAN

• DHCP

• Help Desk

• Information Security

• VPN

• Retail Sales (7 years)

• Data Entry (1 year)

• Communication Skill (7 years)

• Interpersonal Skills (7 years)

Contact this candidate