Summary of Experience

**/**** – Present Verizon Media IoT, Big Data, and Machine Learning documentation

**/**** – Present Edutainme (weekends) Software and resume curriculum

**/**** – 05/2019 ChargePoint Website and mobile software guides

04/2017 – 05/2018 Couchbase No-SQL N1QL database documentation

02/2011 – 01/2017 ETM contracts IoT, IT and Big Data user, admin and API guides

10/2008 – 05/2010 ADP Payroll SOPs, customized database materials and manuals

Hardest Business and Technology Problems I Solved

1st place Python Cybersecurity Secure Code Warrior challenge. Details VM, 2020

83% time saved By my ideas to streamline the writing processes used. Details CB, 2018

30% more revenue By my game UX/UI and monetization ideas. Details MICA, 2013

10% time saved By my ideas to streamline clinical trials done by PMs. Details VA, 2011

50% effort saved By my ideas to automate the manual processes used. Details ADP, 2009

Writing and Work Samples

Google Drive Box OneDrive

Experience

Verizon Media (Sunnyvale) Sr. Documentation Engineer May 2019 – Present

Write API and other user guides (stored in Git) for Big Data, Machine Learning, and IoT projects; Distcp, Doppler, Hadoop, Hue, Hive, Notebook, Pig, Presto, PySpark, Spark, Scala, Shell, Storm.

Identified gaps in the documentation and worked with engineers to clarify complex topics.

Draw illustrations and diagrams to enhance readability for training and presentations.

Edutainme (weekends) Senior Technical Trainer Feb 2011 – Present

Design database schema, tables, queries, forms, reports, and BI analytics, use cases, etc.

Migrate to PostgreSQL & SQL-Lite; write business needs, user guides, trainings, and blogs.

Train other technical writers: Access, API, CI/CD, DITA, Docs As Code, Docusaurus, Excel, NPM, Python, R, REST, SDK, Swagger, Texts (Markdown), TypeScript, VB, and Visio.

ChargePoint (Campbell) Senior Technical Writer Nov 2018 – May 2019

Wrote How To guides and Confluence Wiki pages for configuring and managing EV chargers.

Identified gaps in the documentation and worked with engineers to clarify complex topics.

Attended the installation of CP250 and Home charging stations.

Wrote AutoHotKey scripts to automate screenshot taking for localized software versions.

Couchbase (Mt. View) Senior Technical Writer Mar 2017 – May 2018

Documented FROM, Aggregate Pushdown, X.509, cURL, Alter Index, FTS, Adaptive Index, Monitor Queries, META, Index Pushdown, GSI Storage, GSI, Workbench (stored in Git).

Identified gaps in the most viewed documentation pages via Google Analytics.

Initiated Version Comparison, Feature swim lane, and Marketing for new users pages.

Improved Reserved Words, Code comparison, System tables, MNQ settings, Latency intro.

Researched daily N1QL Forum posts to reply and note ways to improve the documentation.

Authored in DITA using Oxygen and storing in Git.

Contracts (Silicon Valley) Senior Technical Writer Feb 2011 – Jan 2017

VMware 08/2016 - 01/2017 Doc: Deployment, AV Release Notes, AV User Guide,

Multi-Site Ref Arch, UEM Rel Notes, UEM Install & Config,

UEM Admin, UEM Profiler, UEM Helpdesk, UEM SyncTool

KB: Config UEM, Whitelist, AV Log, AV SSL Cert,

Exclusions, UEM ThinPrint Conflict, UEM License File

NetPolarity 08/2015 - 02/2016 IoT User, Installation, Release Notes, Troubleshooting guides in DITA using Apache Kafka, Storm, Zookeeper, and Spark.

Sapphire 02/2015 - 06/2015 Wrote Quick Start, User, 中文 Sys Admin and 中文 Troubleshooting guides for Apple’s iPad robot automation.

JobSpring 05/2014 - 09/2014 Wrote Password, Technical, Overview, Sys Admin, Config, Release guides in DITA for Big Data and ML SaaS.

ROAM Data 05/2013 - 11/2013 Wrote User, Deploy, iOS API, Java API, Monitor, Language, Release guides for mobile PoS APIs stored in Git.

OpSec 09/2012 - 12/2012 Wrote documentation and voice-over dialogue; made Flash training videos with Captivate to train employees how to create their anti-counterfeiting labels for products.

VA Medical 02/2011 - 09/2012 Wrote eDC specs, processes, System Admin, User, Install/Config, Deployment, Quick Reference. use cases, roadmaps, process flows, sequence diagrams; curriculum, Instructor Led Training (ILT), Virtual Classroom Training (VCT)

ADP Payroll (Seattle) Technical Writing Manager Oct 2008 – May 2010

Managed and mentored a team of 3 technical writers to improve various documentation.

Wrote and maintained processes, SOP, training materials, presentations and SQL BI reports.

Provided Instructor Led Training (ILT) and Virtual Classroom Training (VCT) on BI reports.

Identified business needs and gaps; wrote technical specs, processes, and DB reports.

Education

U.C. Davis Bachelors, Applied Economics and Computer Science

LinkedIn Certificates API Android, C, C#, Java, Maven, Node.js, .NET

Dev CSS, HTML, JavaScript, PHP, Python, VB, XML

O/S Bash, Linux

Database Access, MySQL, NoSQL, T-SQL

Author Excel, Outlook, Photoshop, Powerpoint, Visio, Word

Cloud AWS, Azure, GCP

Concepts Agile, Hadoop, Machine Learning, OOP, SEO

Other Acrobat, Google Analytics, Project, SharePoint, WordPress

Chinese classes Taipei 台大 (2 years) and Shanghai 上海交通大学 (3 years)

Chinese ability Read 2000 characters (about 60% of a newspaper)

Write 2000 characters (in Simplified and Traditional)

Speak well enough to teach software in Chinese

Technical Writing

10+ years’ experience authoring and editing per SME requirements

User Guides / Quick Guides

System Admin Guides

Complex diagrams

Troubleshooting Guides

IT / Financial / Medical

API

Swagger/OpenAPI, Postman, SOAP, REST, cURL, YAML,

Docs as Code, ReadMe, ReDoc

DITA

Oxygen, XMetaL, XML

Microsoft Office

Word, Excel, Powerpoint, Access, Visio, Outlook, Project

G-Suite

Doc, Sheet, Slide, Site, g3docs, Cider, Critique, Buganizer, App

Adobe

FrameMaker, Illustrator, RoboHelp, Captivate, Acrobat

Apple iWork

Pages, Numbers, Keynote

Authoring

Markdown, reStructuredText, Sphinx, LaTeX, MacTeX,

Confluence, Docusaurus, Lingo, AsciiDoc

Multimedia

OmniGraffle, Audacity, Prezi,

Snag-It, Camtasia, Sketch, LucidChart, PaintShop Pro,

HyperSnap, HyperCam,

Web Development

Wix, Weebly, Wiki, Twiki,

XML, CSS, HTML

Databases

SQL, SQL++, NoSQL, N1QL

SQL Server, T-SQL, PostgreSQL

ODBC, MySQL,

ERP, MRP, CRM, Clarity

Analytics

Tableau, Microsoft Power BI

CMS

AccuRev, CVS, Drupal, Git, GitHub, SourceTree, Perforce, Prestashop, WordPress Subversion, Confluence, Eclipse, Read the Docs, SharePoint

Programming

OOP, Java, Python, PyCharm,

JavaScript, TypeScript, SaaS,

Bugzilla, JIRA, MIRA, R, SEO, JSON, MVC, NPM, VB

Big Data / ML

Apache ecosystem: Doppler, DistCP, Hadoop, HBase, Hive, Hue, Jupyter, Notebook, Pig, Presto, PySpark, Scala, Shell, Spark, Storm

CI / CD

Jekyll, Jenkins, Screwdriver

Virtualization

VMware Fusion, Parallels,

Oracle VirtualBox, AWS,

TeamViewer, PCAnywhere

Operating Systems

Windows, Mac OS, Boot Camp, CLI, Bash, Linux, Unix, Ubuntu

Management

OmniPlan, Agile, Scrum, Pulse

Software Dev. Lifecycle (SDLC)

Customer UX/UI improvement

Oversaw teams of 20 people

Training

Articulate Presenter, Engage, Lectora, Quizmaker, SurveyMonkey, Zoomerang

LMS

Moodle, CyberU, Blackboard

Hardware

High-Availability

Express 250, ChargePoint Flex

3DX, CATIA, AutoCAD

Foreign Languages

English, Mandarin Chinese

Localization (L10N)

Translation (T12N)

Internationalization (I18N)

References

Available upon request; listed at linkedin.com/in/klages

Contact this candidate