Manager Assistant

Josalyn H. Roberto

#** ********, ******, **********, ***********, Marulas, Valenzuela City

Mobile Number: +63-985*-*****

Home Number: +63 8288 3772

Email address: ***********@*****.***

*************@*****.***

SUMMARY OF QUALIFICATIONS

Proficient in SAP Master Data Maintenance, OM and Payroll

Familiar with payroll system such Peoplesoft, RAMCO, PRECEDA and ORACLE

Extensive experience SAP R/3 reporting

Trained in various Skillsoft Modules/trainings

Competent leadership qualities

Able to work both individually with minimum supervision and as a member of a team

Excellent problem solving and able to provide solution

Efficient in organizing and coordinating events/ activities

Proficient in Microsoft Applications (Word, Excel, Powerpoint)

Extensive payroll provider partnership on a global, regional or country level. (E.g. ADP, Ascender, Evershine, Laureoli, etc)

More than 10 years’ experience and expertise in payroll process and deliverables.

Reliable project implementation skills.

Key competencies: Attention to detail and accuracy, planning and organizing, scheduling and monitoring, Problem analysis and problem-solving skills, delegation, decision making and team work. PROFESSIONAL EXPERIENCE

Payroll Manager Allegis Global Solutions Philippines (Dec 2019 - current) APAC Allegis Global Solutions (AGS) is a leading provider of talent solutions. We transform the way the world acquires talent in order to deliver immediate and lasting impact. But securing talent can be challenging amid a rapidly changing talent landscape. In addition, today’s businesses face low unemployment rates, evolving laws and regulations, as well as a need to mitigate risk while driving transparency and visibility. Combined, these issues impede a company’s ability to drive successful workforce strategies that deliver successful business outcomes.

Leading the team of Assistant Payroll Manager, Team Lead, Sr. Payroll Officer and Payroll Executive/Assistant for APAC region.

Accountable in managing the team to deliver accurate and timely payroll for APAC region for 6 countries (Australia, Hong Kong, Malaysia, Philippines, Singapore and Thailand) and 14 legal entities with 2,000+ headcount.

Focal point and involve in payroll domain for any project implementation of the project team.

Manage strong partnership with payroll provider.

Perform spot or audit checking on the payroll tasks to ensure accuracy.

Regularly conduct payroll meeting with Regional Process Owner, Assistant Payroll Manager and Team Lead to ensure payroll operation alignment.

Review existing process documentation and identify processes or control steps that needs improvement.

Promote best practice by encouraging team members to do knowledge sharing of country’s payroll process and controls.

Manage root cause analysis for payroll domain, including monitoring and implementation of preventive measures.

Review payroll team’s KPI, SLA and Scorecard together with the Assistant Payroll Manager prior submission to Regional Process Owner and Finance Director.

Manage payroll workload to meet operational requirements

Manage and resolve issues relating to payroll operations efficiencies and service excellence to drive quality, speed and safety.

Coordinate closely with other stakeholders within the company. Payroll Manager Amdocs Philippines Inc. (Sept 2013 – Nov 2019) APAC & EMEA - Amdocs is a leading software & services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations.

Project manager or lead for all payroll related projects/tasks. E.g. payroll migration of APAC from Australia to Manila and also for EMEA from Dublin to Manila.

Project manager for the transformation of APAC region’s payroll from per country payroll provider to one payroll partner (ADP – Streamline).

Received Regional Finance Award for the successful project implementation in transforming payroll structure for APAC region.

Lead the payroll team for any acquisition/merging and de-registration of entity.

Leading the team of Payroll Specialists with accountability to deliver accurate and timely payroll for 12 countries in APAC and 30+ to Europe for 70+ legal entities with 3000+ headcount across two regions.

Manage payroll workload to meet operational requirements

Perform checking and required audit controls to ensure compliance.

Conduct meeting in preparation for any relevant weekly, monthly, quarterly and year-end activities.

Review and improve payroll policies and procedures.

Support all internal and external audits related to payroll

Manage and resolve issues relating to payroll operations

Develop and recommend process improvement necessary for operational efficiencies and service excellence to drive quality, speed and safety.

Organize project teams for performance improvement and initiatives.

Coordinate closely with other stakeholders within the company.

Ensure timely resolution of direct reports and employees’ issues and concerns.

Conduct performance appraisal discussions

Process Lead NorthgateArinso Phils Inc. (May 2013 – Sept 2013)

- a leading global Human Resources software & services provider offering innovative HR business solutions to employers of all sizes, with a focus on improving the quality and controlling the cost of HR service delivery, resulting in superior business agility. We help HR executives optimize their HR service delivery through smarter process and more efficient technology, supporting key HR areas like workforce administration, multi-country payroll, recruitment, learning, self-service, and any talent management process.

Act as the Payroll Manager for the biggest payroll account in the operation; supporting 10 countries (Australia, New Zealand, Philippines, Thailand, Taiwan, Indonesia, Singapore, Hongkong, Malaysia and Vietnam) with an estimate headcount of 8000+

Acts as the main operational representative for a portfolio of clients to ensure that local service level delivery happens as agreed. Develop plans and strategies within HRO to ensure all client and company objectives are met

Maintains operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the client as outlined in assigned contract

Provides the Team Leads and staff with clear objectives, direction and support to ensure that KPI’s are being met and sustained

Provides operational and service level data to the client as requested to build confidence and credibility in the services being provided.

Assesses impact (including mitigation of risk) for local change requests for accounts within direct control

Works closely with Service Delivery Director and regional SME to represent operations towards the client

Ensure compliance and regulatory standards are met

Communicate clearly and effectively with the team and ensure Team Leaders have the appropriate level of support and direction required to achieve their objectives

APAC SME Lead NorthgateArinso Phils Inc. (October 2012 – April 2013) The Subject Matter Expert is a HR expert whose mission is to equip the HR outsourced services team with the knowledge and expertise to be able to undertake their roles effectively and line with the statement of services and the agreed service levels. There is a requirement to have an in depth knowledge of payroll, tax and employment legislation in the geography being serviced and to be able to transfer this knowledge across the operations team.

Act as the subject matter expert manager; supporting the whole 50 APAC payroll accounts

Focal point and knowledge repository for all payroll/benefits/tax/HR information that is required by the operational teams to fulfil their role effectively

Deals with highly complex enquiries that require an advanced level of expertise such as complex HR and labour legislation

Proactively identifies and closes knowledge gaps within assigned regional teams to improve performance

Identifies and closes payroll, process or data gaps within assigned regional teams to improve performance

Acts as regional expert in all payroll/benefits/tax/HR matters for the assigned region

Works in partnership with Process Lead and covers as line manager for assigned team as required

Regularly updates DWIs and other process guidelines and cascades information and updates to team members

Oversees system changes/improvements to AMO, tests and ensures implementation in the productive environment, and confirms configuration is fit for purpose

Ensures payroll calendar adherence - generation / transfer time quotas, reconciliations and legislative reporting and other End OF Year Activities

Monitors, implements and cascades legislation/process changes to ensure accuracy and compliance

Sr. Payroll Consultant NorthgateArinso Phils Inc. (March 2011 – September 2012)

Perform daily payroll department operations for an Australian and Taiwan Account with an estimate headcount of 900+

Manage workflow to ensure timely and accurate possessing of payroll transactions

Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model

Responds to information or enquiry requests requiring a significant level of expertise: 1)Responds to complex HR and labour legislation questions and 2) Analyses and solves client’s questions, problems and / or requests efficiently and effectively

Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

Personnel Administration Data Processing & Controls: 1). Personnel Administration data validation 2). Master Data Consistency Check 3). Official Reporting on Personnel Administration Data 4). Garnishments data entry and administration

Time Data Processing and Controls: 1) Time Data Validation 2) Time Data Consistency Checks 3) Runs Time Data Evaluation and corrects/reports errors

Payroll Processing and Controls

Pre-Payroll Processes: 1) Monitors payroll process 2) Confirms Master data, time & payroll data completeness 3). Escalates legal changes to AMO, tests and ensures implementation in the productive environment 4) Confirms Configuration completeness

On-Cycle Payroll Processes 1). Runs Payroll and control results 2) Processes Bank Files

Post-Payroll Processes 1) Payslips 2) Posting to accounting 3) Social security reporting 4) Tax reporting 5) Delivery of information to 3rd parties

Payroll Activities out of Payroll Process : 1) Underpayment management 2) Overpayment management

End of Year Activities: 1). Ensures SAP Payroll Calendar implementation 2). Generation / Transfer time quotas 3). Reconciliations and legislative reporting

Inbound & Outbound Interfaces Administration

Monitors interfaces

Identifies & communicates systems errors

Escalates configuration errors to AMO

Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope)

Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements

(Direct Service Changes and Change Requests).

Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.

Consultant NorthgateArinso Singapore Ptd Ltd. (December 2008 – February 2011)

Perform knowledge transfer, payroll shadowing and deep diving session for 9 countries such as: Singapore, Malaysia, Australia, Egypt, UAE, Brunei, China & India

Transition the knowledge from NgA KL to NgA SG and form HRO team to process client payroll for 9 countries with an estimate headcount of 7000+.

Perform operation manager handling diverse team members like Indian, Filipino, Chinese, etc.

Prepare payroll reports to be sent to client and NgA management every month.

Perform coaching to team members on complex scenarios

Transition some of the clients HRO and AMO support from NgA SG to NgA PH Benefits Lead IBM Business Services – (September 2005 – November 2008) International Business Machines Corporation is a multinational technology and consulting corporation headquartered in New York, United States.IBM manufactures and sells computer hardware & software; offers infrastructure, hosting and consulting services in areas that range from mainframe computers to nanotechnology. Aside from being a trusted brand in IT, IBM now offers globally delivered business process services supporting Finance and Administration; Human Resources, IT Support; Supply Chain; Call Center and Customer Relationship Management.

- Perform requirement gathering to complete the benefits Business Requirement

- Questionnaire for 5 countries such as: Australia, India, Japan, Singapore & Malaysia supporting an estimate headcount of 5000+

- Collate the “As is” process of the client then create the “To be” process

- Perform resourcing to build the benefits team

- Perform knowledge transfer in the team members as lead of operation

- Generate reports to be sent to client and IBM management every month. Benefits Support Accenture Philippines – (October 2004 – August 2005) Accenture is a global management consulting, technology services and outsourcing company, with approximately 266,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.

- Process benefits of Accenture Manila Delivery Center

- Perform benefits orientation for the new joiners

- Perform benefits analysis to improve the current benefits package of MDC

- Participate in the automation of Accenture MDC claims as the benefits SPOC. Benefits Asst. Procter & Gamble Ptd. Ltd. (October 2002 – July 2004)

- Act as the benefits assistant process owner for P&G SG and MY with an estimate headcount of 3000+

- Process benefits for both P&G and MY prior payroll cut-off thru SAP

- Participate end of year activity for P&G SG and MY OTHER PROFESSIONAL EXPERIENCES

Transition Consultant – APAC PAYROLL such as: Australia, India, Indonesia, Japan, Malaysia, Philippines and Singapore

Process Improvement Projects

END OF YEAR ACTIVITY - APAC PROJECT MANAGER

PROCESS STANDARDIZATION

SYSTEM AUTOMATION

AWARDS

Excellence award in Amdocs Finance Department

4-time recipient of Amdocs Finance project completion

2-time recipient Northgate Arinso Phils Star Awardee – 2012

4-time recipient of NGA Hero Award – 2012

EDUCATION

Adamson University

Bachelor of Science in Computer Science

PERSONAL INFORMATION

Date of Birth: December 25, 1980

Place of Birth: Valenzuela Metro Manila

Civil Status: Single

Languages Known: English, Filipino

Nationality: Filipino

REFERENCES

Referees available upon request.

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