Customer Care Executive

CURRICULUM VITAE

PERMANENT ADDRESS:

H.No. – A-42 Gali no- 15,

Sindhu Farm Road,

Meethapur Ext. Badarpur

South Delhi- 110044

Mobile no. – 846-***-****

(E-mail: adlb6v@r.postjobfree.com)

Tanuja Chauhan

OBJECTIVE:-

To work with the growing organization who have buried there roots in the field of challenges and which encourages me too intellectually to come up with innovative ideas.

EXPERTISE:-

I have good knowledge of Microsoft excel and Word, Power Point, & Mail.

Good customer handling capability.

Good listener and Good technical advisor.

Good in resolving customer complains.

ACADEMIC QUALIFICATION:-

Matriculation passed from C.B.S.E Board, From Uttarakhand

10+2 passed from C.B.S.E Board, From Uttrakhand

B.A. (Pass) passed from Delhi University.

PROFESSIONAL QUALIFICATION:-

Did the Computer course from Advance School of Computer.

MS Office (MS WORD, MS EXCEL, MS POWER POINT)

Internet

PRESENTLY WORKING IN THIRTY SIX TOYOTA April -2014 to till date

“As a Team Leader”

They promoted me “Senior Customer care Officer” From “ Customer Care Executive”.

Achieve best CRE award from Thirty Six Toyota.

Providing immediate Service support to the Customers for resolving their Concerns.

Maintaining excellent relations with customers to generate revenues for business.

Maintaining a Strong relationship with the customer for references & Business.

Maintaining Daily Progress Reports.

Daily VOC linking done and also discussed with Concern Person to minimize re occurrence.

Implementing & maintain effective Action Plan & schemes to maximize customer satisfaction & minimize the Customer Complaints.

Maintaining Marketing Reminders Reports & Lost Customer Reasons Reports.

Conducting meeting with CRE’S on daily basis..

Met with dissatisfied customer and conduct home visit with GM & HCR.

Attending customer complaints by mail, CTDMS request & other sources.

Draft mail to customer for his & her VOC closer.

Attend meeting with S.A. & Manger on daily for voc closer.

Arrange customer meet.

Taking Care of DISHA Parameters Audit (Half Yearly & Annually)

Maintain daily KPI’S Report.

Did the PCF (Final complain closer).

Prime Mahindar Jan – 2010 to April 2014

“Customer Care Executive”.

JDP Post Service Follow-up.

Service Reminder Call

Arrange Appointment for Service.

Maintain Contact Calendar for JDP Customers

121 Interaction with Customer

Training level detail.

Did training from Mahindra of Level -1, Level -2 & Level -3.

Did training From Toyota of Level -1.

PERSONAL DETAILS:

Husband Name : Mr. Praveen Chauhan

Date Of Birth : 3rd July 1992

Sex : Female

Marital Status : Married

Language Known : English, Hindi

HOBBIES

Listening Music, Reading Books.

I hereby declare that the above-furnished details are true to the best of my knowledge and assuring you my services to the satisfaction.

Thanking you,

Tanuja Chauhan

Date:

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