Philip Raymund J. Belleza

Block *, Lot *

Mobile: +639*********

Humility Street

Email: adlb6o@r.postjobfree.com

Countryside Subdivision, Phase 2

www.linkedin.com/in/philip-belleza-52b78241

Tayud, Liloan, 6002, Cebu, Philippines

Nationality: Filipino

Languages: Fluent in English and Filipino (Tagalog and Cebuano)

Key Skills

· Proficient and regular user of all Microsoft software packages

· Proficient and regular user of LibreOffice software packages

· Good project management skills – ability to manage full life cycle of ‘live’ project from inception through to completion, effectively trouble shooting and delivering on time and on budget

· Professional attitude, innovative and motivational approach to work

· Sound judgement, effective problem solver and self-starter

· Good communicator and active listener

· Strong interpersonal skills with the ability to be patient and encouraging

Technology

Programming-Intermediate: Lazarus fpc IDE, System Development Life Cycle, HTML, Delphi, PHP

Programming-Basic: C#, JavaScript, Java, AJAX, VB.net, ASP.net, R Studio

Database Management Systems-Intermediate: PostgreSQL & QGIS, Oracle, MySQL

Microsoft 95/98/XP/7, Firefox, IE, Chrome, Safari, Active Directory, Microsoft SQL Server 2005/2008

Microsoft Word, Excel

Education

MSc Computing and Information Systems (PASS) University of South Wales 2017-2018

Course content includes:

Principles Of Computing Network Security

Software Development Big Data And Analytics

Systems Development Project Management And Research Methodology

MSc Project

University Projects:

Project Management and Research Methodology

The group is instructed to prepare plans for a project, the fictional DRIPPS, to install a new e-commerce system that will, amongst other things, include a website that will allow customers to browse and purchase items. I lead a team consisting of 3 members including myself. Assign different tasks fairly to each member to produce a Project Initiation Document based on how a fictional software organisation is building a new project. I was tasked to produce a Gantt chart for the duration of the project using the MS Project software. The rest of the tasks, e.g., Project Justification and Cash Flow, were divided equally by the rest of the members. A hard copy of the project was submitted as a requirement prior to the presentation.

Final Year Project

‘Perpetual Inventory System Using the Lazarus IDE and Elephant SQL (PostgreSQL)’. This project uniquely develops a cloud-based database desktop application using an alternative Integrated Development Environment to Delphi.

Bachelor of Science, Computer Science

ASIAN COLLEGE OF TECHNOLOGY, CEBU, PHILIPPINES 1998-2000

Bachelor of Science, Radiologic Technology

CEBU DOCTORS’ COLLEGE, CEBU, PHILIPPINES 1990-1994

IT Work Experience

15 June 2016 – 30 June 2017 People Plus Tech, Inc. Remote Desktop Specialist

Provided remote IT support for Macs and PCs experiencing performance issues and/or issues related to viruses and malware. Assisted clients with proper installation of computer software, as well as identifying and rectifying any potential software problems. Documenting the service process from initial contact through problem resolution. Identifying client needs.

May 2015 – June 2016 Suite 900 Web Assistant

Tasks included bug hunting the client's website, modifications using HTML and Javascript and SEO-related

functions.

September 2012 – March 2013 OutsourceGeek Virtual Assistant

Encoded price list and product descriptions to be submitted to the client for review and checking. Additional tasks include web research and optional excel functions and formulas for faster encoding.

October 2011 – February 2012 Zylun Live Chat Support Representative

Handled inquiries on the services provided by the company from prospect clients all over the world. Other tasks included data mining and lead generation to be submitted by the Shift Supervisor which will be called by the Outbound Sales Representatives.

November 2010 – August 2011 SupportSave Technical Support Representative

Handled inbound calls. Answers inquiries on how the product works and the usage on the technical aspects of the system. Walk customers through troubleshooting problems involving the system, but limited to the Operating System used within the support boundaries and answers billing questions and complaints. Logs and creates cases based on the calls received. Submits weekly reports to the Team Lead for evaluation.

May 2004 – April 2005 eTelecare Technical Support Representative

Technical Support Representative in a Call Center IT-Enabled Service specializing in troubleshooting PC Hardware components & parts for the client's customers through phone. Creates dispatches for part(s) replacement(s) after determining the cause of the issue.

March 2001 – October 2001 Innodata Production Associate

Multi-tasking responsibilities includes editing, formatting, keying-in and final viewing of images. Software used include Adobe Photoshop & MS Word.

April 1999 – August 2000 Asian College of Technology Technical Assistant

Assisted students in performing their computer laboratory exercises and performing basic troubleshooting and repair on the computer equipment.

September 1998 – May 1999 SunServe Consultancy Resources Encoder

Major tasks included encoding of documents and graphic presentations, reception, and field work.

Other Employment

August 2006 – November 2010 Metropolitan Cebu Water District Public Relations Assistant A

Receive and handle complaints & endorses the same to the department concerned. Encodes complaints and prepares job orders & endorses the same to the department concerned. Encode accomplished job orders. Confirms accomplished job orders to complainants. Channels calls as assigned in the work schedule.

References

Supplied on request.

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