Sales Representative Manager

JESIKA BISHUN

Reservations Supervisor

** ****** ****, ********, ******, 4052 SOUTH AFRICA 079-***-****

*************@*****.***

I started as a receptionist at the self-catering time share resort Durban Spa I worked at reception for 3 years and then moved to the reservations department. In 2007 i relocated to Johannesburg and was blessed to start at the 5* Tau Game Lodge head office as a reservations consultant. In 2013 I was promoted to Reservations Supervisor/Office Manager/Marketing Assistant. In 2019 i relocated back to Durban and was still employed by Tau Game Lodge on a work from home basis, I also took on the role of sales representative for the Durban agents. In October 2019 I was offered a position of Reservationist for African Habitat Conservancy, unfortunately I was retrenched in October 2020 as the company decided to outsource the department. I am extremely dedicated and hardworking and always go the extra mile to ensure my work is done to excellent standards. I believe my work is a reflection of who I am and I give my all to every task.

Identity Number: 830**********

Dependents: 1

Drivers License: Code 8

Own Vehicle: Yes

Languages: English

Health: Excellent

RESERVATIONS CONSULTANT

AFRICAN HABITAT CONSERVANCY

7 OCTOBER 2019 - 30 OCTOBER 2020

Main Duties:

I created all relevant documentation for the Reservations Department to ensure guests are provided with all information in order to proceed with a booking

Handling all enquiries telephonically as well as via email Creating and maintaining the database

Creating rate sheets and distribution to agents

Creating fact sheets for the properties

Handled bookings for 3 properties in the Babanango Game Reserve Also dealt with school groups for the Educational tours EXECUTIVE SUMMARY

PERSONAL INFORMATION

WORK EXPERIENCE

RESERVATIONS SUPERVISOR/OFFICE MANAGER

TAU GAME LODGE

19 SEPTEMBER 2007 - 30 SEPTEMBER 2019

Main Duties:

I started off on a fixed contract and worked my way to Reservations Supervisor, Office Manager, Marketing Assistant

Websites Administration -review various 3rd party websites to ensure Tau info is correct and up to date, add Tau when applicable, edit info or request info edits with websites, database kept up to date Complimentary accommodation bookings – press visits, agent educational trips, site inspections, barters and prize winners Wedding enquiries

Updating, editing & creating of master documents:

Rate sheets & contracts

Flight rate and info documents

Prepare and send rate adjustments

Keep record of complimentary and bed night visits and handle the bookings

Agent correspondence & statement preparation

Document proof reading, editing and correspondence – master docs, press releases

Correspondence with designer for documents, such as spa treatment lists, conference fact sheets and lodge fact sheets Press / Media enquiries

Respond to any enquiries GM prefers not to deal with – such as prize requests, most barter / prize requests, agent educational responses, etc. Correspondence with various entities and persons on GM's behalf, sometimes when she is there and specifically when she is away – eg: Tourism Grading Council certificate expiry

Prepare spa vouchers

Prepare prize letters

Preparing specials for the Public Relations Representative for special occasions (Easter, Christmas, Valentines)

OPSA / Cold Press media write ups – prepare, send with images, review proof and approve

Advertorial / Listing proofs in magazines and guides Agents

Rate negotiations

Send rates, explain child policy

Keep agent rate database up to date

Keep Fidelio profiles up to date

Brochure agreements

Brochure text and images submitted

Block off dates – regular updates & sending to relevant agents:

(Each time we update these they send us a list of bookings to confirm)

Posting brochures and info packs

Following up on debtor accounts

Making the list for Christmas gifts and sending to Sales Representatives Packing all Christmas gifts. Doing the Christmas cards Booking Road transfers and Charter flights

Updating document with game drive time changes

Preparing supplies and sending Marketing packs & stationery required to Sales Reps

Capturing invoices due for payments

Daily Arrivals Listing sent in the late afternoon and displays all arrivals in the next two weeks.

On Fridays, a more comprehensive arrivals listing for the following 4 weeks are sent together with a copy of the current year view and a

“Provisional Group Bookings”

Rate sheets – calculations annually and distribution to agents Double checking bar and wine lists

Double checking menus and lunch/breakfast packs

ADMIN, CREDITORS CLERK

B.C.S. (PTY) LTD

10/04/2007 - SEPTEMBER 2007

RECEPTIONIST/RESERVATIONIST

DURBAN SPA

JANUARY 2004 - MARCH 2007

Updating document with game drive time changes

Doing monthly water and lights accounts

Overseeing 2 consultants

Dealing with most group and wedding bookings

Following up on payments and processing credit card payments Main Duties:

Time sheet management

Maintenance of supplier database on Softline Pastel Processing of creditors invoices on Softline Pastel Preparing creditors payment proposals

PA duties to financial director

Main Duties:

Managing Switchboard

Check in and Check out of Guests

Capturing all guest information onto the Reservations System Collecting outstanding payments

Assisting walk-in guests

Handling cash for Laundry Service and amenities/Facilities Communicating with Housekeeping and maintenance should guests have any complaints

Communicating with Holiday Clubs with regards to details for bookings not sent to venue

Working with owners who would like to sell their weeks General admin work

Client liaison

Filing of documents

FOH duties

DIPLOMA IN BUSINESS MANAGEMENT

OVAL INTERNATIONAL

2002 - 2003

Subjects:

First Year:

I.T. Principals

I.T. Lab (Win 98, Ms Word, Excel)

Financial Accounting

Business Communications

Business Management

Second Year:

Marketing Practice

Marketing Principles

Human Resource Principals

Human Resource Practice

Management Principals

Management Practice

Self Management

Economics

Third Year:

Management 3

Marketing 3

Microsoft PowerPoint 2000

EDUCATION

MATRIC

GANGES SECONDAY SCHOOL

1995 - 2000

Subjects:

English

Afrikaans

Mathematics

Biology

Accounting

Geography

Attention to details

Hardworking

Ensuring I go above and beyond my duties

Ensuring that guests are always happy and looking forward to their experience before arriving at the venue

Administration

Proof Reading

Data Capturing

Accuracy

Fast learner

1. Family time

2. Relaxing and watching Movies

3. Doing Arts & Crafts with my son

Working with Rovos Rail which is a 5 star luxury train transporting VIP guests and ensuring they are always taken care off. Doing all the logistics with the bridal party for wedding and just before arrival handing over to the lodge staff to ensure everything goes as per planning done with Brides & Grooms. Company Name Contact Person Contact number

Tau Game Lodge Renate Oostmeijer 011-***-****

African Habitat Conservancy Cecilia Moronko 079-***-**** Durban Spa Patricia Robberts 031-***-****

SKILLS

INTERESTS

ADDITIONAL INFORMATION

REFERENCES

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